Leisure Care, LLC/One Eighty

If you're lucky enough to be reading this, move on to the next community. We moved our mother in October. We could not get her out of there fast enough. [date removed], we got her out. Go to [removed] It's the Nevada department of health. It takes a bit of navigating, but you can read all the violations and allegations. There is a reason they have a D Grade for the past year. The managers and staff are not on the same page. They can change the name all they want, but it's a horribly run care facility. Our mother was injured and it was not reported to us. She lost 9lbs in 3 weeks.

Volante was absolutely horrible I would never send anybody there again. They were actually just bought out by another company who are not making any changes at all we moved my mom out of there food was absolutely horrendous they feed the people horribly they refuse to make any adjustments for dietary restrictions It's all canned and frozen food nothing fresh absolutely disgusting. The carpets I was told when we moved in we're going to be replaced they never were they're disgusting the place smells their stains everywhere it's dirty absolutely horrible administration is terrible to work with that was smile to your face and do nothing It's horrendous and I actually reported them to the state. My mom did not get a shower the first month she was there and her room was not cleaned for the first month she was there I had to complain and threaten them in order to get her apartment cleaned and showers started.

Beware… this is not a five-star facility. It’s like a piece of candy with a pretty wrapper on the outside that is rotten on the inside. The management staff at this facility is toxic, and one is constantly reminded that it functions like a good ‘ol boys club under the GM’s tutelage. If you get on their bad side, they will literally come after you! The GM and manager of AL went so far as to file two false police reports against me in addition to a bogus 911 call - all lies - as they viewed me as a whistleblower! With regards to the assisted living staff, 80% are inadequately trained, many are downright rude, and most spend more time on their phones than with the residents. In my 25 years as I nurse practitioner, I have never encountered such a disconcerting situation. After nine months of dealing with this and watching my mother steadily decline, we rented a private residence for her and set up 24/7 care. She is now thriving and living the life every 94 year old should have :)

I would not recommend putting your family here at this community. It's several times I came in to visit my phone, remember and staff were sitting down on their phone. When I would go to management to complain of this issue, they just kind of blow me off and i'm not correcting the behavior. Not soon after I moved my loved one too much more professional/resident vauled community.

Would not recommend Volante due to their deceptive business practices. We signed a contract for an all inclusive pricing and in the first 5 months they violated the terms of our contract and tried to put us on a care package plan that increased our rent by over [removed]k a month. . It was way more than unexpected price increase It was the way they did it by voiding our contract and pressuring us to sign a new contract or move.

Just wanted to let you all know to stay far away from Volante Senior Living. We had an absolute horrible experience! We moved my Dad into Volante Memory Care, and it was the worst experience. Synopsis:*4 falls over 6 day visit*1 fall was reported to Hospice, when wife found him on the bathroom floor and asked that hospice be called, they require all falls to be reported. Volante is covering up falls ,and choosing not to report to Hospice*Volante did not allow Hospice to go in to see their patient* Next shift staff at Volante was unaware that they had a level 3 maximum care new patient in their facility. They did not know he was a fall risk. He was not checked on all morning on Saturday, until wife came in check on him.*Medications were given at incorrect times, and they did not double check that they gave him the correct medicine.* We were told he was getting the maximum level of care, then we found out he would need to pay extra for showers. Overcharged by thousands and gaslighted!

Dad was only there 4 days when he had to go to ER. Peachtree couldn't accept him back but have failed to formally terminate the contract and refund our prorated amount due back. That was almost a month ago. The director will not respond to emails, voicemails or messages. Had to get the Ombudsman involved. Word of advice! Check with your county ombudsman regarding these type facilities to see if they can assist in determining the worthiness of a place for your loved one.

My comment is Volante still owes my mother for all of her belongings that were ruined in her apartment when the pipes burst in [date removed]. And we are still waiting on the insurance check!!

I came home after 1 month and 3 days in hospital nor too happy with the facility. Ended up costing me about [fee removed] I wish I had never been there. I was lied to from signing the contract to talking to company lawyer. I hope they have gotten better. Worst month of my life. I would tell others to make sure and question the sales person first about their promises.

I cannot speak for the independent or assisted living section of this facility. My mom had Alzheimer’s and was in the memory care part of the complex. It’s terrible. A very expensive, locked apartment. The staff are not nurses and yet pass medications without assessing if a person should be taking them. They did not call emergency services until I showed up and found her slumped in a chair and slurring her words. There is one nurse and from our experience she has limited time with the residents. The techs that work mostly with these residents do not have medical training and no experience in how to redirect them, rather the solution seems to be to give them more medication. They could not even provide the dignity to ensure my mom had proper clothes on to eat a meal. This was a terrible experience and I regret ever having my mom stay here. It’s a business. A beautiful building but that’s it.

after paying and moving all my husband’s things in his room (we gad to buy and peovude a bed because my husband is 6’3” and they did not gave a bed for gim) i did not let my husband spend the night. we arrived in the mirning to check in and participate in activities. staff were in a meeting. we sat and waited a long time. some ladies and one man we at a longctable where there was a big tv. one caretaker. over 40 residents. i found our redidents cannot dtay in rooms during day. some ladies were active but others just sat around. it looks nice and admin in main bldg nice but i did not want my husband just sitting and locked out of him room. cost almost $6000 for memory care. after i brought my husband home and in process of getting his belongings i observed they were understaffed because of people calling in sick. although appears cery nice i do not recommend. i am very glad i dod not let my husband stay. staff mostly nice who i encountered.

This facility looks great, the staff are very nice. After my grandma was there for 2 months she lost so much weight, I could never get calls back from the nursing staff to answer my concerns. I live out of state and don’t have the ability to visit all the time, but the next opportunity I got did not go well. The staff hardly spoke English or knew who she was, I was escorted around looking for someone who could answer my questions only to end up with no answers. I am not very happy with this facility at all, my advice to all is don’t be fooled by the welcome parade. It seems this place manages itself.

Management awful and they don’t care about the seniors who live here … no amenties…nasty unkempt building…stairwells and Breeze ways are filthy….elevators don’t work for months… roaches and bedbugs have taken over the building

My mother moved in to Rolling Rivers in July 2023. My sisters and I looked at 5 facilties before we made our decision to move her to Rolling Rivers. We loved the Marketing Director & the Executive Director at first sight and felt comfortable with our decision. Answering my mother's call light has taken anywhere from 30 to 70 minutes while my sisters and I are there. What if we were not there watching and timing? Ordering medication is another issue. Mother went without her anxiety medication for 4days. We have left messages for the nurse, but never get a returned call. We are very concerned about the decline of the community's standard of care and they increased our mother's rent by 10%.

[name removed] is [name removed] best friend and [name removed] is [name removed] daughter they are all no good and [name removed] has a record so it’s obvious they do not do background checks and [name removed] is an does not know how to speak to her staff she is very rude and curses a lot and [name removed] covers up for [name removed] and [name removed] just needs to retire she does not know how to do her job correctly and does not know how to staff or do the scheduling . The staff deserves better pay and didn’t get a Christmas bonus a lot of us residents wanted to give the staff bonuses but was told volante / rolling rivers said we could not do that. you will see more of us moving out and the rent is way to high.

This senior living facility has been recently bought by a corporation in the past 8 months. The decline began almost immediately. Their goal is to reduce spending on the residents and increase their investment. The heartless, abrupt and dictatorial new Executive Director has initiated the following changes: -Rations 2 rolls of toilet paper a week (to a couple living together as well). Before toilet paper was provided without limits. -Room trash removal reduced from daily to weekly removal. Elderly residents to dispose of own trash if needed. -Residents responsible for providing their own trash bags -Food shortages in various categories -Food reported as poor quality and poor preparations -Staff, not well trained, do not return phone calls -Outdoor seating greatly diminished per order of Director -since new management the attrition rate is high Visit this community and ask the residents directly-they are not pleased with the new management. It is no longer a nurturing environment

I Went For A Tour And Its A Very Nice Facility But Once You Look Closely It Needs A lot Of Repairs And Was Very Dirty , The Staff Seemed Nice I Feel Like Management Was Very Pushy They Kept Trying To Get Me To Change My Mind. Also Over Heard A lot Of Gossip With Concierge And A Manager And Coworkers All Standing At The Front.This Facility Wasn't For My Loved One Its Just To Expensive Definitely Not Worth it.

My mother was diagnosed with dementia . We placed her in the Grand Villa. They took such great care of my mother. Then Baywood bought them out. My mother went from the assistant living to memory care. Once in memory care, they ignored her. She somehow hurt her arm to the point that it was bruised so badly all up her arm and her hand was three times it's normal size. An aid told us that mom cried out in pain all night and they did NOTHING! I was beyond pissed!! But no one could tell us what happened. Then they told us we had 45 days to find her a new place as she required more help then they could give her, although there are people there worse than she is. I wouldn't recommend this place to anyone. Mom is now in a facility where she receives one on one care! Thank you lord Jesus!

We put our parents at Franklin Park in August 2022. I can’t say everything that went wrong while they were here because I’m limited on characters. Let’s just say RUN don’t walk from here do not leave your family here!! The administration staff is horrible and can’t believe a thing they say. They are in the business for money not taking care of our loved ones. There was an only a handful of caregivers I would trust my family with. Please rethink leaving them here.

The facility is nice, but the company seems unable to manage anything appropriately. They got a new pharmacy and are charging residents extra if they don't use it. Medications are not delivered timely, scripts are lost completely and it's more expensive than the old company. They are filling most of the caregiver positions through an agency and most of the previous staff, the ones who actually got to know residents and cared about their welfare are gone. Some of the agency people are rough with residents and have been overheard yelling and swearing at them. My own family member is afraid of some of them. They are lax in resident care, rooms smell of urine, showers are given without using soap or shampoo, sheets go unchanged for weeks, special diets are not followed and unexplained wounds go untreated unless your family member has an outside nurse come in and monitor the care. Your family member would be better off literally anywhere else.