Leisure Care, LLC/One Eighty

I lived in the Independent Living section for a little over 4 years. In the beginning it was a nice quiet neighborhood and management at that time cared about Ashbrook. It changed management companies 3 times and with each new management things got worse from lack of maintenance and repairs to lack of communication. All the cottages are in need of updates and repairs. They look sad and worn. Plus each new company raised the rent and decreased services. The current lmanagement company immediately raised the the rent more than 150% and gave residents less than 30 days notice which was cruel and heartless. Many of us have found other places to live, but some are still looking. My advice is do yourself a favor and look elsewhere.

They could make improvements with their activities based on the cognitive level of the individuals. If they had better activities they would not have to medicate the residents as much as they do - that was a big disappointment for us. They could also improve on more staffing.

This assisted living has gone downhill in the past year. There is a shortage of caregivers and constant turnover. Issues are not resolved. Call buttons are often answered late or not at all. Sometimes medications and meals are late. Caregivers are minimally trained, primarily with no medical background. Some caregivers are nice, others are not. Because of the labor shortage, they take whatever they can get.

While our loved one was here we did not have a good experience, there was a lack of care and activities. Our loved one had no social interaction whatsoever, the staff would not even do a puzzle with them. Their laundry was not consistently cleaned and they were not able to handle our loved ones medication, they were not willing to work with us in anyway. It took months for us to get a refund. Everything about this community needs improvements and right now we would not recommend to other families.

Mom lived there just shy of 2 years and experience was very mediocre due to constant turnover of staff. She was very lucky to have a couple tenured caregivers that were amazing but the lack of staff ended up burning them out. Unfortunately, we recently had to move her out due to medication errors and lack of administrative presence/accountability. Very stressful for Mom to change environments but her safety/well-being took priority

I had initially toured this facility before COVID. Their area for assisted living was beautiful. I recently went back looking particularly at their memory care units for my father. I was so disappointed. There was an terrible smell throughout the unit. The carpets were stained. The residents that I saw were just sitting around looking unengaged. It reminded me of nursing homes back in the 70's.

I would recommend you avoid the memory care area of Grace Senior Living at Chesterfield. My loved one was there and there was an event that required an ambulance, and the staff never reached out to the family about this issue. My loved one ended up in the hospital for an extended period of time. I paid two months in advance and Grace wouldn't refund any of this money after only having my loved one there for a short amount of time.

in person tour and the facility and it just seemed kind of dark and loud. You could see people just walking around and going to dinner that was it, and the crowd seemed a little more elderly. It was not a stimulating environment.

Our family had an in person tour, and the community was just not for us it was very old dark and stale feeling.

It is very clean, but the staff is very misleading. Once we got my loved one got in to the community the staff said they could no longer care for my loved one, and this was after the evaluation prior to them moving in. I felt it was more of a sales pitch from the staff, than about the care that my loved one would receive.

When my loved one moved in, it had a different name. Without our knowledge, Gladwell was already taking over the facility, but we weren't informed. It was a good experience up until that point. And then all the things they were doing and said they could do, Gladwell would no longer do. Even simple things, such as administering eye drops. From what I understand now, they didn't have the licensing to do those types of things. It was a horrible experience. We felt like we were deceived because no one told us this was happening. Their billing was so confusing. It was ridiculous the way they presented everything. It was a huge mess. The nurses were nice enough to him, and there were no horrible people there. But they were having to get used to the all the changes as well. We've since moved and think of Gladwell as a bad memory.

The friendliness of the staff members is mixed, very simply this community was very warm and inviting getting us there, everyone was very helpful. It turns out our loved one has a very progressive neurological disease, and unfortunately the care they advertised was not what they promised. Those staff members that were friendly, became rude towards us. The dining room is slow, it takes a long time being seating, a long time to order,and a long time to receive the food you ordered. For a resident with good health it is a good value, probably one of the better ones. If you are not healthy it is not a good value, With the care services and care givers there were some that could not of been better, and others who could of used some improvement.

My parent lives here. On the overall, it's a really nice well maintained facility. The employees are kind. However, one huge area of complaint for the residents is always the food!! The residents pay for it, but Fairwinds does NOT provide high quality, fresh food that is well prepared. For example, the "Cobb Salad dinner entree has NO dressing, no egg, no bacon, and no blue cheese (only a mozzarella like cheese product). Since the residents are on lockdown, food is one of the very few things they have to look forward to and Fairwind's cheapens out and leave the residents disappointed that they cannot get a good meal with all of the hard earned money they pay. It is a shame they do not value their residents more. The kitchen staff should prepare the meals to be like something they would want to eat. It is unfortunate the facility does not respond to resident feedback.

Our mom was one of the first residence at Grand Villa. She loved it there for many years and really enjoyed being involved in the activities there. However, the care and services at Grand Villa has deteriorated over the past 2 years so much so that my mom asked that she be moved some place else. We tried to resolve issues with the Nursing Supervisor and Director on numerous occasions but did not get really anywhere with them. There is a lot of staff turnover there now also which does not go over very well with many elderly individuals. Very sad to see a place that started out so "Grand" become a place that seems not to take care of their residents as well as they should be taken care of.

Small one bedrooms cost much too high for what is available.

I was not impressed with my tour of this community. I feel like this community is ran like a business. The environment was a not homey atmosphere. I knew this was not the facility for my love.

I already met with [Removed], the Executive Director on June 12 and was assured that these simple requests would be fulfilled: 1. Post a weekly meal menu either online or at the facility 2. Place a bench at the outside entry so that the elderly residents and visitors can sit while waiting for someone to open the door As of July 28, neither request has been met. While these are no where near my concern for my dad's care, they have also been forgotten or ignored.

I will say there is room for improvements in this community. I do have many concerns regarding my fathers care. They have been going through a lot of administration changes, and that is concerning to me. They say they can not force anybody to eat. My father stays in his room all day, and misses most of the meals. The meals could use some improvements, but I would like to see them be more encouraging. The staff for the most part are kind, and friendly overall, but I do feel they are understaffed. Unfortunately I can not recommend this community at this time. Until they make some changes.

this one didn't feel as independent. again, I am looking for a place with no meals included. for example, Rossmoor or Oakmont, though I don't care for oakmont and am hoping for a cooler environment than rossmoor.

I was not impressed with my tour of this community. The appearance of the community was not good. They could do a better job with the cleanliness of the facility. At the moment they are transitioning with a new director, and I didn't feel comfortable with that. The room they showed me was small. I knew from my tour that this was not the community for my mother.