Leisure Care, LLC/One Eighty

I was very dissatisfied with this community, during our tour I had noticed that the lobby was very small and seemed very crammed for all of the residents they had. I also thought there was not enough activities available and the packages they offered where way over priced for what they had available. I would not want my loved one living in this place and would not recommend it.

The tour we had lead me not to pick this community. I feel the community did not have the adequate needs for my dad.

I was told before placing my mother at Fairwinds that she would be kept happy and involved, that they would have a mentor show her around and be a friend, and that hasn't happened. I feel that once she was in there, they kind of left my mom on her own. I've had to make several calls about things happening. When she calls the front desk, she won't hear back from anyone. She uses a walker and could not get through a door because it closed too fast on her. A physical therapist was supposed to help her with mobility and that took forever to get started. The gym director is really good, they started a range of motion class. The staff is friendly. The food is very good. They do offer activities but she could use some encouragement to participate. They gave her $2 once to play bingo, so that was nice. The activity calendar looks good.

Nice inside however they did not give my dad the care he needed. He has a bed sore they are covering their tracks by discharging him from the facility.

Real Nice place high turnover staff and owners

I feel like they didn't watch him as close as they should have. They didn't seem to be very diligent with making the residents use their assistive devices. A staff member even admitted to me that they are very short staffed. When they assessed him they came to the house, and we were very clear from the beginning about the fall risk, but it wasn't a very thorough assessment, and they didn’t seem to take what we had to say into consideration. I think had our loved one had been a little stronger and not as fragile, it would have been okay, as they specialize in dementia. We have had a terrible time getting our money back, and they have been very rude about it. All in all this was not a good experience for us at all. If your loved one is a fall risk this may not be the best choice.

Go somewhere else alls they care about is getting your money.

Community Director was resourceful and helpful. Unfortuantely, since they did not have a model to show, instead she showed me a dreary, stripped room. She should have avoided showing me this since it left an unprofessional picture. The facility is very dated and ugly. Carpets are stained and the patients seemed distant. I would not recommend this place. It was depressing. Renovations, i'm told will be forthcoming and will be undertaken for a year.

When we were first there, they had great management, but then the new management came in, they weren't clean, the staff weren't dressed nicely they just weren't proffessional, their shoes would be untied. It was bad. They just didn't know what they were doing, it was horrible. Their staff people were quitting and they would bring in people that didn't know what they were doing. I don't know who owns them now but I know what happened when he was there. Those people are gone. They fired everybody, and brought in new people, after we left. It's a beautiful building and the inside is nice. I would check it out to see what it's like now but that's how it was when we were there.

It's a little less worse than the last place. They just opened so they have room for improvement. Nobody returns a phoen call, nobody gives a damn.

The major plusses [removed] Tall Douglas Firs surround the property, pastoral setting, with paved walk ways perfect for my Dad, using his walker, to get out and touch the earth! Spacious apartments and nice lobby. Friendly staff, but seemed to be short-staffed, or always "running." [removed] Food -- could be improved to include more fresh vegetables and less fried stuff. A little too close to the old school cafeteria. But some residents, my loved one included, have lost their discerning taste buds and don't mind. At least it could be more nutritious. Big [removed] Allowing residents to sleep in the lobby -- especially in their wheel chairs with oxygen tanks. It just presents as a place where people are "parked" for the day, and "we don't care about you," even if that's not true. Also, beware of the "hidden costs" for the extra services. Also, falsely advertised transportation [removed] The bus is always full with people who have reservations for medical appointments. Visits to the spouse at a skilled nursing center near by could not be facilitated as promised. Not much effort is made for social integration and activities.

My loved one was left alone without any assistance from the staff. I would not recommend this location unless someone can wash and take care of themselves without assistance. Very bad experience with Fairwinds that is hard to even talk about.

Too much concrete and asphalt. Do not believe we would be interested in this facility.

rooms were old outdate. cabinets and tile old and chipped. no carpet in rooms.

I am writing this review so your loved ones will hopefully not have to endure what my mom did at Springfield Place. When we were making our decision on where mom should live in independent living, the only information we could find were online reviews like this, what the sales staff told us, and my mom spent a brief stay at the residence. My mom lived at Springfield Place for over five years. She liked her apartment, the grounds and walking trail, the décor of the building, the activities and the mid level staff and residents. She felt like the meals were sometimes good and often marginal. The turnover of chefs was high. There was a norovirus the first year she lived there and several people got sick and all were quarantined. There were three general managers, three sales managers and two nursing managers during her stay at Springfield Place. The mid level employees had longevity and they put their heart and soul into the residents. The worst part was that the nursing manager, [name removed], delayed Hospice in giving pain meds to my mom for three days towards the end of her life. My mom was in such pain because of this that she hit her alert button and the paramedics came on a Sunday morning, just three days before she passed away. My mom was active and enjoyed good health most of the time she lived at Springfield Place. She was denied good care when she needed it the most. I hope you consider our experiences when making your decisions and I hope that this sort of experience never happens to your loved ones.

I still live at Fairwinds, because moving is hard and costly. Large apartments are very nice, but expensive. Food and dining are the main problems that have caused many to move. It is not unusual to wait 30 minutes for seating, and/or 45 minutes for food. Eat at 4PM, and you can get a seat. At 5:30, some better specials are gone. Unlike in a bad restaurant, you will return. Before moving in, eat several dinners, with residents. Ask them, without staff, what they think. Read the rental agreement carefully.

They can't keep a chef or kitchen staff. They've had 4 or 5 in the last year. We've had food cooked with rancid oil. I've thrown away food that smells terrible and I couldn't identify. They use pressed chicken loaf and call it roast chicken and use cubes of it in their soup. The elevator to the 3rd floor is broken again and has been out of order for a week. The last time it was out of order for 2 months. They've promoted the concierge to Manager of the facility. She has no facility management experience.

Be AWARE this place only wants your money! What I walked into was our mom and her room smelled of urine, she had not had a shower in over a week (even though we were paying for this care) and there were at least 10 clothing and bedding items covered in urine (which they are supposed to remove immediately). It was HORRIBLE!! The Administration DOES NOT CARE about their residents or families!!! Our mother moved in at the end of August and was charged for the whole month of August!!! And when her health was rapidly declining, they kept telling us they could add on more care for more and more money, when what our mom needed was more care then an Assisted Living facility could give, but they DID NOT WANT to LOSE the monthly renter!!! Shame on them! And when we did move mom into a nursing facility in the beginning of December, they CHARGED us FOR THE WHOLE MONTH!!! Oh and we had to pay the $1500 one-time move in "community fee"! So for our mother living in this facility for 3 1/2 months we paid $13,573.62!! There was NO COMPASSION from ANY of the ADMINISTRATORS!!!! We wanted mom to stay there as it is a nice facility and we wanted her to be well enough, but she was not, and all we got was a COLD SHOULDER AND A FINAL WITHDRAWL FROM HER ACCOUNT!! If your family member is healthy and can be there for a long time, I say move in. BUT IF THEY ARE NOT DO NOT EXPECT THEM TO BE HONEST WITH YOU AND TAKE CARE OF THEM!!!

Overall experience I would give it a one. Cleanliness zero. Friendliness it gets a one. Quality of care gets a one that often took too long to get anybody to show up to help everybody was very lazy and many people had a rude or bad attitude. Administrative staff gets a zero. They were so nice until we signed the contract and moved in and then they completely changed. Routinely my mom did not have a ride to dialysis or doctor's appointments after being told it was scheduled. Staff would not address concerns or return phone calls or emails. Absolutely atrocious. For food if there was a negative score it would get a negative 10. It's frozen food there is nothing fresh I wouldn't feed that food to my dog. It's disgusting. My mom had a special diet for kidney patients and they refused to make meals specifically for her. Told me to my face we have a lot of people to feed and we cannot adjust for one person. That is unacceptable. The only activity we participated in was supposed to be a gardening club and my mom showed up and nobody showed up so that gets a zero. Value for the money gets a zero. Over [Amount Removed] a month and it was absolutely horrible every step of the way.

I made the biggest mistake moving my mom here. The care staff are lazy, not trained, don’t respond to residents care needs. They don’t care about people. They are liars and do not document incidents in order to hide from the state. The Health and Wellness Director had her nursing license suspended and enforcement taken against her. Leisure care and Empress are fully aware and continue to employ her. It is public record though. It’s so important to do your due diligence. You can go to any community and ask to see their last survey and any citations. It’s so important to be informed. If I knew of the nursing directors history, I would never have moved my mom there.My mom is a vulnerable adult. This is sickening . Leisure care and Empress Senior Living did and continues to turn a blind eye. Your loved ones are going to continue to suffer with long wait times and inadequate not properly train staff. They are aware and they don’t care. Leisue “care” and Empress should be ashamed. Do better