Ensign Services, Inc

We have had a good experience with this newer community. The staff are nice and we have good communication with them. My sister is still getting settled in and she is helping with the community to work with activities. They are now working on starting transportation. The community is well maintained and I would recommend it.

POSSIBILITY--Close to home. A dog may be allowed(additional cost for dog care). Feels institutional even tho it's small(approx. 25 MC residents?). It is a remodeled SNF. Dining room still has a nursing station next to it. Sparse decor/small rooms/small patio area. Community fee waived if moving in by July 1st.

My father is is doing well and it works well for him. The property has a big outdoor area to walk through. He likes that there are lots of people to meet and greet, very sociable residents. They do offer activities which my father participates in and even though he won't remember he seems to enjoy it. Overall it is by far the most roomiest place. I would recommend it.

Things are going fine for my husband and I here at Citadel Assisted Living. The community is remolding right now so thing are a little crazy around here with the mess, but other then that it is a nice looking place. I would say the one thing that make this community is the people here they are simply amazing. The residents were friendly from the moment we stepped on the property. The company of the people here is great there is always someone here to talk to or have dinner with. It is nice after 60 years of marriage to have someone cooks for us and clean for us. We are very pleased with this community and I would recommend it and I would say to anyone looking into senior living is to take a look a few different community so you have choice's. Also to let you loved one decide where they wanna go since they are gonna be the one living there they know what they like.

So far, things are going well at Brookdale Patriot Heights. The facility is nice and the staff keeps it cleaned well. The other residents here are very welcoming and friendly. They seem happy and well adjusted. The staff is pleasant.

I love how they met my family and I at the door with a warm aura. We all loved the layout of the facility. The extra curricular are always a PLUS!

Things are going okay here.

The staff at this facility is very nice. They keep the place clean and it seems to be well run and organized. The other residents here are a joy to be around. They do not have as many activities as they used to have, so that's a bummer because the residents really seemed to enjoy them. The food is kind of blah and bland too.

The staff is efficient and friendly. The facility is always clean and orderly. The residents here seem nice and well taken care of. The food is just okay, but the meals are healthy and nutritious. There are also great activities for the residents.

This community really does feel like a home with great friends all around.

The staff at Citadel Assisted Living are always friendly and helpful. They have really good activities that go on all throughout the day. Mom says she feels like she is at a resort with all the activities they keep her involved. She loves it there. She loves the staff, she loves the food, and everything about it is just great.

I think that overall it has been a good experience. I know they were recently bought by a new company, so the residents are a little worried and anxious about that. The food service is already taking longer.

The staff at Citadel Assisted Living was very helpful and really understanding. They did an excellent job explaining things to us and helping us out. At the last moment my mother backed out and decided not to go, and the time it took for us to get our money back was much longer than it should have been. But that was the only downside of the whole entire experience.

My 90 year old Mom has been here 10 months and is doing great. The staff are warm and caring, yet professional in manner. They assist with whatever she needs, including packing packages for mailing, or helping replace her television, or accompanying her to medical appointments to help with communication (have to write to Mom since she is deaf). The Wellness Center might benefit from more staff, though Mom is getting the care she needs. And with better nutrition from the dining room plus being well cared for, Mom has gained weight and is now healthier at a whopping 95 pounds! And the church she belongs to provides services at the Citadel too!

My mother stays at the Brookdale Place Willowbrook in Houston, Texas. They did a great a job with the transition. We had some issues, but as one would expect with a ninety one year old trying to adjust. They did a great job resolving everything and making adjustments for my mother to settle in. Overall, we are pleased.

It looks like they had a decent lunch. It’s clean and friendly and bright. We’ve been happy with the community.

Cynthia was wonderful she is caring and am thoughtful. The price was the only thing that prevented us from selecting the facility. The price is almost the same as places like eagle trace, with less to offer.

I visited here on April 14th. Very secure with the guard gate. Looked nice and has an assisted living facility on the grounds.

Overall I would say that they are very corporate, and you can tell they are very corporate. They try very hard, but it's obvious that they are employees trying very hard. They nitpick and charge for every little thing. They do have a big advantage because they have progressive care. However even with the progressive care you still have to move. If you are in independent living and you have to go to assisted living you have to change rooms and move, If you are elderly moving across the street or across town, it's still a move.

It's working out really well. It's really clean, and the people are very friendly. I feel like the food could be improved. It's ok but not great. The response time is a little slow at time. He likes that he has an outdoor entrance, so it doesn't feel like a hotel room. He is really making friends and starting to get involved.