Ensign Services, Inc

I think they need new management and they don't coordinate. The therapists seemed to know what they were doing, they’re very helpful. I thought the response time of the nurses was very slow. Their signal system is very outdated and sometimes nobody would see it. During shift changes, I would have to go outside to flag someone down. They would be so busy counting out doses that someone could be screaming [Removed] and they still wouldn't come. You would think that the patients would come first. The first few days, my loved one was on an air mattress in her bed and it took ten days for them to get her on a regular bed. But the staff was generally very helpful, kind, thoughtful, and seemed to care. They emptied the trash, changed the sheets, and kept her room clean. Every meal she got was cold to the point that we starting bring her food. The menu was very limited. We were there a lot so we knew what was going on.

They need maintenance in the room. The facility needs repairs. The therapy was great. The nurses gave my loved one the wrong medication once and gave him a meal at the wrong time, but we are past that now. He liked the staff, which says a lot.

There needs to be a better communication between the doctors and the therapists. The therapists were great. There were several times during shift change that it would take a long time to get help. I'm not sure if my concerns relay to the doctor as they should. The facility was kept clean. There needs to be better communication between the doctors and nurses and the nurses and patients. We were given so much incorrect information, we weren't informed on everything.

In my opinion, the care was good, they knew what they were doing, the facility was clean and organized. It was above average. The nurses were knowledgeable about what they were doing. Everyone was very nice and friendly. Everything was clean and organized. They didn't keep me informed about my loved one’s health or any changes. Now they may have told him and he didn't tell me, but they didn't tell me directly

This was his second experience at this facility, and I wasn't there with him this time, but he expressed to me some things. We were happy with rehab. He had some trouble with his medical care. One thing that we liked is that he is hard of hearing and they had a TV with earphones. At night it took a long time for the nurses to come to him, but that is common at all facilities.

There is always a problem with parking. I was very impressed with the therapy. My husband couldn't walk before but now he can walk with a walker. The nursing staff was excellent, very passionate about caring for my husband. They definitely kept everything clean. He was not impressed with the food. He didn't like it at all, especially the lasagna. They did not inform me that he when he got sick or when they changed his medication

The staff is very friendly. My loved one complains the food doesn't taste too good, it doesn't have any flavor. They don't call me unless there is something serious going on with her.

There were a few setbacks. The care and communication is good. The nurses are really good. I did ask for a list of medications that he takes but they didn't give it to me. Some things are a little old but it's pretty clean. They are really good at keeping in clean. He has a feeding tube but he gets what he needs

They have really helped me here. Some nurses are excellent, others need to improve on their attitude, for the most part they are fine. Room care is lacking a little. There are always two choices for meals, which could improve a bit.

I'd recommend to a friend.

My overall experience was good, and I would recommend Legend Oaks to a friend. At the same time, some of the nurses were very rude, and the staff would only sometimes answer my questions

The nurses work pretty well.

I'd recommend to a friend.

The nurses were all wonderful.

It's been good. The staff is doing very well. They do very well with keeping it clean. They're making an effort to keep me informed, more so than other places.

It seems to be pretty good there, I haven't had any problems. It's pretty clean, the only downfall is that I've had to sweep my loved one's room myself. They're pretty good about updating me, they call me, they tell me things going on with him.

Patriot heights is constantly accommodating to my needs. My family doesn't live San Antonio so it's difficult to have them bring me in items but patriot heights goes the extra mile and helps my family out by making sure i get what I want. They have a lovely area to seat outside and watch the birds and get sunlight. I love to play bingo and bingo they have. They have all types of prizes, I normally pick jewelry and sun hats. The past 2 years I spent at patriot heights have been great. I need continuous care and they provide it even when I give them a hard time. And the housekeepers are the best always talking to me and taking the time to listen to my concerns.

Nice and clean place, but had a feeling of a "nursing home" rather than a place to "live". The name is not good for a place to live long-term.

Despite some of the challenges mom likes the community and likes her apartment.She likes the way the community is the setup you have to go outside to get to the dining area and all the hallways open up to the outside. They have shaded courtyards which she likes. We have found that most of the activities are for the assisted living and rehab side not for the independent living side except for some cards games. One major concern that now has been corrected is that it took 6 weeks to have moms tv and cable hooked up after her moving in. I'm a little disappointed in the front desk staffing it seems that it is not the same person stationed there.Mom is not the type of person to complain about something if she didn't have a good reason too so when she says she doesn't like the food I tend to believe her. I have eaten here and found the food to be good but I have also ordered off a different menu than her. They have an open window of time for dinner which is a nice feature so you don't have to rush.

We toured Brookdale Patriot Heights. The staff was friendly and they gave a nice presentation of their community. It was a clean and well-kept community. We chose another community based on location.