Ensign Services, Inc

The staff here is very attentive to my mom. I really think they need an alarm on the door because after 5 noon is at the desk. She enjoys the daily activities. Some days the food is good some days not so much. Everyone has been so helpful here and it is keep immaculate. They know everyone by name which says a lot. It has pretty ground and I would recommend this community.

We went on a tour here and it was nice. They staff answered all of my questions. It was clean and well kept up. It was further from where all of our doctors were and it was out of our price range also. I would recommend other families to tour here.

Therapy is going well. I think they are understaffed, and sometimes there are long waits for the nurses to come. It's like 25 patients to one nurse, they need more nurses. They don't clean the sleep out of my mother's eyes, they don't clean her ears or nose and she can't do those things herself. Whatever happens with my mother they keep me informed.

The place is beautiful and clean and the food is good. My loved one has started therapy and she's showing good improvement. Some of the people were slow to come to her aid when she would call. They are all really nice, though.

The nurses are knowledgeable about my loved one's health needs. The staff is friendly and accommodating. She eats the meals and that's the important part. They are doing good in keep us informed on her health.

My loved one did do some therapy, but it was limited and very brief. There were a few times the nurses didn't respond fast. They moved her to another room when she requested, they were accommodating to her. The staff was very nice and helpful. The grounds were pretty and they did keep everything clean

They do therapy everyday but they don't overdo it. They have about ten people so they are constantly changing, it's really good. You have to go get the nurses to get stuff done. They have all been nice. It's an older rehab, but I've seen worse so it's not that bad. They could update their lighting. They do my dad’s laundry, empty his trash, keep his room clean, mop his floor. They didn't come get his empty tray after breakfast, but when he got lunch they took the old tray. He's picky but he likes some of the food. And he likes that he gets to pick what he wants. His favorite is the tuna. They are pretty good about keeping me informed. If I have a concern the doctor responds in a timely fashion.

The discharge was not very organized and could have been a lot smoother. I would recommend that the staff be more personable, but they did seem to be busy. My mom said that rehab therapy was good. The bathrooms didn't seem to be the cleanest. The floor looked kind of grimy in the corners by the baseboards. My mom mentioned that they didn't have any soda or she didn’t get it the soda that she asked for. I don’t know if I'm supposed to be the proactive one in asking for the information, but I would just ask my mom, and she was very informative and aware of what was going on.

It's an older facility and the rooms are small. Therapy is going well. The therapists are really nice people, they treat my loved one with kindness and respect. The food has been good for her, she has gained good weight. She really likes the beef stew and chicken. They have been really good about keeping me informed

Speech and physical therapy have been wonderful. The trash cans in the room are very small and they get full fast. They have been very good at keeping me informed.

They are understaffed. I have noticed improvements from the therapy.

My loved one’s room is very dark, and he is kind of getting depressed. They have been really good in rehab, and he is showing improvement. In his room there are miscellaneous items and trash on the floor, it needs to be swept. The meals have been good. He is just not hungry or doesn't have an appetite. They have been very good at keeping me informed.

I think sometimes it’s hard for my loved one to get help quickly, because there are a lot of other patients. She loves the people that come in to help her. There is not a lot of space in her room, this causes stuff to be shoved on the floor. The food looks good to me, but she doesn't have much of an appetite.

The response times were a little slow. They kept me well informed.

I toured The Citadel for my loved one, and I thought it was a very good community. It also seemed a very good value for the money, but it was way too far out for us. We were hoping for a community that was closer so we could visit often.

Very nice place. Staff I met were nice. The memory care was nice and clean. Price on internet differs from prices you are given at the facility.

My loved one is picky about eating and is not eating what they bring him.

I would recommend to a friend.

With this community, I think you really have to require more independence to live here. There are no walkers or wheelchairs available so you have to be able to move around. It’s a very minimal care facility. I think the most help any of the residents needed at one time would be with their medication.

The CNA attention could be better. There were a couple of times when they left the light on for 10-15 mins or all during the day. Some of the CNAs were excellent and some were not. The facility was very nice. The meals are quite bad. The food needs to be a little hotter and the consistency of the food could be better. Communication could be better.