Brookdale

My loved one lives here. We like the facility a lot but it is a little expensive and there was a bit of information regarding the cost of care that was not given to us until we got our first bill. However, the staff seems to be doing well with them and the building is kept pretty clean. They offer the same 3 or 4 food options every day and then they have other options you can choose from or ask for. I’ve seen what they serve and, to me, it doesn’t look that appealing. Another resident complained that they wouldn’t even feed it to their dog, but it at least seems to be well balanced and nutritious. The medication department talks with their doctor about once a week so they’re both in sync and giving them the right medications. It’s been a bit of a transition, but we’re working through it.

Lynn Easterwood was very warm, knowledgeable and friendly. The staff seemed to enjoy their jobs and knew the residents by name. The residents seemed happy. The food was appealing. All of this was good. Cedar Springs definitely seemed older and some areas especially need updating. Recarpeting the halls with one continuous new carpet would do wonders in updating. The final decision is not mine. I am gathering info for my sister and there is a lot to like here

My Grandma and Grandpa lived here. The place was great at the time, but when I tried to move my Mom in, they weren’t able to take her. The community is awesome though; they have really good food and plenty of activities available. The food was nutritious and well balanced and they seemed to have a lot of options. There were a lot of amenities and it was just nice overall. My grandpa really liked being there but there was a level of care he needed that wasn’t provided and eventually my grandmother had to hire someone from outside the facility to help. However, that was a while ago so there may have been changes that have been made since then.

My mom was here for about a month. The staff was nice and friendly and responsive to her needs. There was a mix up with her meds when we first got there where there wasn't a good communication among the nurses. But that was fixed, the food was OK and they tried their best to keep it clean in there.

Very nice facility. 100 % memory care. The price is too high for our budget.

The staff is extremely individually attentive. They got to know my mom and how to deal with her in a way she responds to. It is a nice and clean. The food is Ok it's not gourmet but it does the job and if mom won't eat they make sure she has an ensure. They will engage her to join the daily activities. This is a good place if you are needing a higher level of care. I would recommend this community for someone who needs memory care or borderline.

Liked very much

So far, we have been very happy with Brookdale East Side. The staff seems friendly and caring, and they have many activities to keep the residents stimulated like morning stretches, exercise, and games. The place is clean, and the food is very good. The chef there really believes in farm to table, so they use a lot of fresh, local items. I also like that the place is pretty small and easy to navigate. It feels comfortable and homey here, and we are very pleased.

We went to this community for a tour and I had set up an appointment. But the young man seemed surprised when we got there. But he pulled it together and gave a good tour. Although this place didn't impress us. Seemed dark and dreary and just not a good fit for mom.

My loved one was only here for 11 days before she passed, but while she was here, I feel the experience was good overall, and that she was comfortable. Brookdale has a fantastic salesman, [Removed]. I feel he could sell almost anything, and he's very nice. The nurses and the aids are wonderful. They are lovely people, and they really do care about the residents. The community is also very clean and tidy, but I feel there are some things they can improve upon. It's difficult to find out the total on your bill, and when you ask, the staff don't always know either. Also, the elevator is quite small there. Please get a larger elevator so that there is more space for the carts, walkers, and wheelchairs in the community.

We have been extremely happy with this community thus far. My Father is sometimes tough and he actually picked this community. The staff is good and they treat my parents well. I have also been to the facility during meal time and have gotten to try the food. It was presented very well but it tasted okay. The facility itself is clean and the staff takes good care of the residents. I would recommend this facility to other families.

I was able to tour here while looking into various options for my Step-Mom. It’s a big, older building, and my dad got confused just walking around. I talked to people that had family members that were there and they seemed to be really happy with it. I think they were nice but I don’t think the surroundings were as nice outside. I also think they had more residents than staff. However, I wouldn’t question their ability to handle things. They had a few activities that they were able to tell me about. One of the things that I noticed was all of the jigsaw puzzles. There were a lot of corners and hallways but it was very clean. There were 2 very nice ladies that I was able to talk with while touring and I really liked them. I felt like the people running it delivered a good service. I think if you brought your loved one here, you’d be getting your money’s worth.

This is a very nice place. We could see mom living here but the cost is more than we can afford plus it is farther out than we think family will travel.

Very good at finding out the need requirements just not a fit for mom.

I love how this facility has been so quiet, peaceful, and nice. Since we’ve moved my Grandma in, everything has been good and I don’t have any complaints. The staff members are respectful, attentive, and courteous. They communicate with us very well and they always seem to be upfront and open. In the beginning, there was a small confusion in her care. She went in to have a procedure and needed a little extra care when she got back to the facility. Unfortunately, there was about a week and a half of a lag to actually get her extra care started. It was a small miscommunication problem but since then it has been taken care of. The food is really good and my Grandma likes it. She is actually a really good cook and for her to compliment the food means a lot. I would recommend this community to other families.

This community is about 2 blocks from us so we can visit often. The staff is very helpful and friendly. It is well kept up. They clean his apartment 1x a week. The dining room is very nice there is a great cook and the food is good. There is lots of variety or you can order from a menu. They are very accommodating in that area. It is a very pleasant atmosphere. We are overall satisfied and would recommend this to my friends.

I took a very nice tour here a while ago when looking for a place for my client. We enjoyed it, it was our first choice but it was a bit too far. The facility looked clean and we were able to talk with one of the other residents that lived there. It seemed like a nice place. The cleanliness, the organization of the facility, and the people that worked there were really the things that stood out to me the most. It’s a place worth looking at for sure.

Sales manager [Removed] really pays attention to what the persons needs are and what will work for them. She is a true professional.

The staff and residents were fantastic. We decided the cost was a little more than we can afford so are looking at apartments without meal plans.

We ultimately chose this community because it was close to me like walking distance. And then there was [Removed] she was really great, she went to go visit him when he was in rehab she worked with us really well. People are very nice the housekeeping could be better. The dining room is very nice but very full. They say family can eat there but there is no where to set. Dad really likes his room. The staff is helpful and caring. The medical staff is taking good care of dad. They will try to engage him to join the daily activities. They have a bench out front and a bird bath and a garden in the back. I would recommend this community.