Brookdale

There were two things at Brookdale Westlake that worked against my decision. The cost was significantly more expensive and it was a maze. I couldn't keep up with where I was. My dad, who uses a walker, he would give up. If he couldn't find the gym or whatever he was looking for, he'd get frustrated and give up. Everything is on different floors here, but everything is on the 1st floor at the community we chose - and so is his apartment. The tour itself was fine, everybody was nice. The lady who gave me the tour introduced me to the activities person, everything was nice - I was just lost.

Very happy and keeping busy!

I really enjoy myself here. I've made a lot of friends. Everyone is so friendly. The nurses are so wonderful. [name removed] made my first night so comfortable even though I was so nervous. The food is very good and they sure are generous with dessert.

Very nice place, very friendly people. Apparently no religious services on site. Food is somewhat lacking in taste and nutrition.

They had wonderful staff. The building could have been updated more and no more window AC units.

Our family had an virtual tour. [name removed] was our believed contact and he was very knowledgeable but seemed to busy. That being said the Director at [community name removed] said if she could not get into that community then Brookdale West Boynton is where we should place our loved one

Our family had an in person tour and overall our experience was good just based on everything we saw and all the staff we spoke with

Our family had an in person tour and overall our experience was good just based on everything we saw and all the staff we spoke with

This is a nice place if you have to have your loved one here. They have activities here; however, if your loved one doesn't want to participate in or they are unwilling the community falls short. I wish the staff would find a way in trying to find a way for the residents that don't want to participate in the activities a way to participate in some offering. The community misplaced the feet of my loved one's wheelchair and they haven't been able to locate these for us. They also lost some of the bed linens from my loved one's room as well. I've had a really good experience here overall, compared to a long term community my loved one is at.

We wish to express our appreciation for the help and care received by the staff at Brookdale Monroe in our aunt’s transition and first year in a senior living facility. In particular, we are especially grateful to the executive director, [name removed] for accommodating our immediate needs following her discharge from the hospital and always responding to our questions and concerns in a timely fashion. Her weekly Zoom meetings, in the aftermath of the pandemic, kept us current and informed. I believe additional capital investments should be made by the corporation for their Monroe Twp location to improve the dining area and the one and only elevator outside of memory care. Living over 200 miles away, we rested assured that our aunt was well taken care of. We understand the challenges a senior care facility presents to its staff and appreciate their efforts on a daily basis. We recently moved our aunt to a facility closer to our home but Brookdale Monroe will be missed.

The people of Brookdale North Mesa and community are amazing. They all take care of each other.

The pros: the staff are very nice and very respectful to my parents. They really seem to care about their well-roundedness. They have activities, and if my mom doesn't go, they come and ask if she wants to go. They're very willing to work with us, and any issues we've had, they've willingly taken care of. At the beginning, I had to kind of fight for some things. They were supposed to help with showers twice a week, and they were only doing it once a week, so my parents were winging it by themselves the rest of the time. The hardest thing was they had accepted my father based on the condition he was in at the time. During his stay there, their staff identified he had a problem that required surgery and rehab - that discovery was very important and lifesaving - I'm very grateful to them for that and give them credit for their quality of care that led to that discovery. But now they're saying they can't take him back after his rehab stay. I feel like they didn't do a very realistic assessment upfront, and they at least admit that they probably shouldn't have taken him in the first place. Which is disheartening, because the whole point of the move was to keep my parents together. I just wish they had done a more through assessment upfront and had been more transparent so we could have made a better informed decision.

It was clean. My loved one did not like the food. They had an ice cream social once per week, people were eating in the dining room area, and they had weekly church services. I picked this place because I was referred by APFM.

This facility is pretty good. Staff in the main building is great, staff in mom's building is ok. She did have a leak in her ceiling that took awhile to get fixed, but they finally got it fixed for her. Housekeeping is very frequent and they do a great job. They also do laundry weekly. Communication with the family is great. They have a great variety of activities and outings. The food is ok, quality and variety could improve. It's not as good as promised before we moved her in. Overall, I would recommend them to family and friends.

Any small issues, that I had they resolved quickly. My loved one does not complain about the food- the menus look good. I picked this place because of the cost, avalibilty, they had openings, and it's a smaller community. They have lots of trees, and the vibes of the facility is good. It's a nice neighborhood, and the location is great. I would recommend. The rooms are big, and very spacious, which is nice. They are very accomodating, and the communication is good.

Sometimes the aides are good, sometimes they're a little slack. All in all they're pretty good. And if I say something, they get right on it and get it figured out. The facility is very nice. My mom is very involved in the activities and seems to enjoy them. She used to just sit in her chair all day, and now at Brookdale, she's up and active, which has been good for her.

Our family had an in person tour and the tour experience was fine but it just felt like a ghost town there were not residents out and about at all

It has been a very good experience. I like the cafeteria approach meaning that the services that you may need for a small period of time wasn't permanent. Also they had a great move-in specials that allowed my loved one to get the largest apartment.

I have told people that you get a safe place in a good part of town but I have concerns on the level of personal care she receives. She has been very dirty on several visits (hair and clothes) and the activities are few and far between. There not a exercise area.

Our family had an in person tour and we did really like the experience, they have a great facility and it is very clean. However we did not really see or meet any staff members and the room size was a little bit if a deal breaker - it was just going to be to small for our loved one