Brookdale

The facility and staff were clean, nice, and accommodating. Still working through final bill and credit 4 months after my father left the facility. The ability to contact management and get a response is terrible.

Overall Brookdale Colonial Park has been a great place for our Dad. The staff is great. Dad doesn't love the food program but not enough to sour him on all of the positives at Brookdale. I would absolutely recommend this facility to others.

This is a very friendly community. They all work hard to know your name soon after your arrival. There ate many different activities to enjoy, including a Happy Hour. They treat residents as adults. The food is very good and then servers work hard to make you happy. The rooms are more like a small apartment the a hotel rooms. They listen to residents input.

When we toured Brookdale Farmington Hills- the property looked run down, and it looked to be more of an independent living with add-ons. Not what we were looking for.

Brookdale Bend was very nice, but did not have an opening at the time and there was less upside to moving my father, vs the downside of confusion and upheaval at that point.

The front desk staff were great. The dining room staff are not trained, some of them don't know how to serve. They have items on the menu for the particular day and then, when we ordered one of them (like tapioca for dessert) we were told they were out of the item and they just started serving the lunch. The dining room staff want the residents out of the dining room by 6:30 pm. If my loved one arrived there at 5, waited for a server, waited for the food, and took 45 minutes to eat, they were reminding her to leave by 6:30. At 98 years old, my loved one was a very slow eater. She found it rather rude that they kept bugging her to get out of the dining room by 6:30. Also, they showed us a "model" apartment with a cabinet in the bathroom, then the apartment that she got did not have that cabinet. We requested one. They said they ordered it. I don't know. They said her trash would be taken out of her apartment every day. It wasn't taken out for 5 days. Additionally, my loved one was very short so we asked for the closet racks & shelves be lowered. Never done. Everyone bent over backwards to get us to sign her up to live there. After she moved in, they treated us like we were imposing.

We really like the Brookdale Orland Park community is a very nice place, but the meals and dining could be a little better. However based on the experience we have had so far we would recommend this community to other families.

We chose Brookdale Emerson over other places we looked honestly because of the price and availability, we needed a place urgently and had limited funds. They work with us and were quick The staff is amazing they give my mother-in-law great care. They are welcoming to us whenever we come. They also are great at keeping us informed. We received a call for any fall or fight she may have.

We toured Brookdale Pinnacle and it was a nice facility! The cleanliness was good. The friendliness and staff were also good. However, we believed that our loved one aligned with the activities more at another facility that we had toured than they would have at this facility.

The staff at Brookdale Niagara is exceptionally friendly and very attentive to the residents. Activities are frequent. I feel they could improve their housekeeping slightly. They sometimes pick up dirty clothes or other things but leave the mess that was left behind. I would recommend due to the attention given to each resident and the amount of activities that keep the residents involved. The staff is exceptional.

The community is smaller than most of the other facilities we visited, which is a big plus as far as making it feel like a home. Unfortunately, because it is smaller facility it limits the activities offered, i.e.: courtyard, gardening, movies, and things like that. But on the bright side, everyone knows everyone.

We toured Brookdale Central Paradise Valley and it was a very good tour! The only downfall for us was the driveway. It just would have been too hard for my loved one to navigate.

We've had a great experience with Brookdale Sprucewood. Dad says the desserts are amazing! I am particularly pleased with the medical attention my parents received. Way more than giving them daily meds. They test blood sugar 4 times a day and administer insulin. There is a primary care doctor who visits once a week, and other doctors who visit monthly. For seniors who need a bit more medical attention, Brookdale is a great choice.

My loved one was a resident at Brookdale Federal Way for almost a year. The staff was very friendly, but the management with follow-through was terrible. I would not recommend this place for someone who needs to be checked up on frequently.

Administrative staff was very responsive and very caring. My mom was impressed with the food. We truly were happy with Brookdale Northwest Greensboro.

The people at Brookdale Lake Orienta definitely care. The staff is very friendly and easy to talk to. I felt that the services available are worth the money, and I feel like I am leaving my mother-in-law in good hands. They had a lot to offer. They have 24-hour staff should there be an emergency. The dining is open from the morning until 6p, The meals are at specific times but she can get something to snack on when she wants. She says the food is good. She is also very happy with all of the activities and outings offered. They do not require you to move to another room in the building should she need a different tier of care unless it is memory care. They are part of the Brookdale chain and have communities all over the US. Should we need to move we can take her with us to another Brookdale. My most significant complaint is that they do not have enough office staff. Either that or the office staff do not communicate well or have a good system in place for passing information. It is difficult for us to get requests taken care of, like extra keys or maintenance, and there are times when it seems that one hand doesn't know what the other is doing. We have received different answers to questions from different people. That being said, I feel that the staff cares a lot about their people, and that is what made the difference to us when we made our decision to go with Brookdale Lake Orienta.

My loved one is a resident at Brookdale Southfield and everything has been great. It's an awesome place! The staff, cleanliness, friendliness, food, and activities are all great. I would recommend this facility to family and friends!

My parents hate the food and their specials are rarely available, the food is also served cold. We gave the value for cost 3 stars based purely on the food. They do have nice activities going on for the residents, our loved ones just do not partake in them. We would recommend Brookdale Chambrel to other families based on our experience, it is a lovely place - just not the food.

[name removed] (sales manager?) and the entire staff were WONDERFUL with us! It was a long (2 1/2 months) and complicated process of getting Dad moved from North Carolina to here but so worth it!! Dad and his dog feel at home already and it's only been a month! He has 'made friends' and loves the staff We are also pleased with the health care which has been set up for us. Moving from out of state and having lived alone in independent living at 95 for the past year he needed a lot of care. This has been seamless and he likes his doctors! Thank you everyone!!! The only complaint is limited daytime activities and religious services. He attends and enjoys bible study but wishes there was a weekly service he could attend. He also misses playing cards like bridge or pinochle. Other then that he is happy and I feel better having him close.

It's a wonderful facility, very clean and well-maintained. The staff is courteous, compassionate and kind. The food is of good quality with lots of choices. Overall, I remain impressed with the quality of the staff and care provided for my aunt. I would not hesitate to recommend Brookdale as an above average assisted living facility.