Brookdale

It's been very positive. Definately worth considering, particularly if Pool is important.

I haven't really had experience with any other facilities, so I can't compare? My mom was only there for 2 months before passing away, and she was an emotional roller coaster..one day she would say the food was so good, and the next day she would say she couldn't eat it..? We had no trouble working with the staff, but as usual, they probably could have used more help - they were never fast enough for my mom.

Me and my husband love it here. We have made many friends here. The care I get is excellent!! I am pleased with the transportation. I love the staff and managers they are like family. We are very pleased here!!!

My family liked the care my dad received from all staff. They were quick to assist him when needed. They were kind and mindful of his specific needs. I would and have recommended Brookdale Sikes Lake to others looking.

My Mom was in the facility for eleven and a half months. I found most all the staff to be wonderful. My mom has the diagnosis of Dementia/Alzheimer’s. And her ability to care for herself was depleting. I do wish that Brook Dale had a level between assisted living and Memory care. I think then we could possibly have started longer. I also wish the facility had a few more activities available for all the days. Seemed that Wednesday through Friday was good but Most families work on Monday and Tuesday and those days the activities were very minimal. I will miss so many of the staff. Appreciated all that helped us to the best they could. Thank you

No major problems,food is very good. Very friendly.the staff shows they care about the residents and go out of their way to take care of their needs. The benefit of having choices of food selections at lunch and dinner makes a big difference to the residents.

Good caring people. Treats the patient not the disease Meals more attention to printed menus and better service by servers not forgetting portions of order. Facilities could use a good scrubbing on patios/balconies. Some service areas could use some maintenance. Institute recycling.

Food is ok and almost on time all the time. Staff is amazing and helpful. Rooms are kept clean. Facilities are very clean.

I am happy with the decision of choosing this Brookdale location. So far my experience has been positive. Everyone is courteous and kind and answers any concerns I’ve had throughout the process. They have gone over and beyond in the transfer of my loved one to their facility. So far I have no complaints. Special Thank you to [name removed] who has been a well of information and very helpful throughout this journey with getting my Mother into Memory Care.

Be ready to advocate for your loved one. They need more staff in the kitchen and the dining room

The staff at Brookdale Adrian are very friendly and caring. My parents both feel like they are being well cared for and treated with respect. There is not much communication with the family, but neither of my parents have experienced many trials while there other than experiencing bouts with Covid. I would recommend this facility to others in need of care.

Everyone is very nice and, in general, responsive. The aides are lovely, and that is a big plus. The nurses are also kind. Communication with the family is adequate and I would recommend the facility. For improvement - the food is not good, and my folks are not picky - they loved the food at their previous facility. Some suggestions for improvement - say what you do and do what you say. Things were promised that were not done. Grab bars were not installed, and a month later we are still waiting for one more to be installed. We requested daily showers for my Dad, and we were not told this would be a problem and it is. We were told the aides could do my Dad's catheter, and they were not trained. We were told the care plan would be adjusted after 30 days and this still has not happened or been communicated to the family. Most issues have been rectified, and the staff is responsive. Schedules and procedures were not communicated well (e.g. when does housekeeping come? When is laundry done? A laundry basket on wheels is required but we weren't informed until after they moved in) - so, maybe a welcome letter that explains this could be provided the day they move in. And they could bring in performers for activities instead of just showing movies. The sales manager kept in constant touch before we moved in, but once the contract was signed we heard nothing. The procedure to use to engage maintenance was not communicated. The staff is truly caring and that is comforting. I do believe that they genuinely care and overall, this facility is above average. If they they tweaked a few things, they could easily be a five star rated facility across the board.

My experience at the beginning with [name removed] and [name removed] were great. My talking with them over the phone and by emailing. Once by Uncle got moved in it was ok. But everytime I came ( about 3 times a week or more ) the employees were almost always sitting down in the chairs near the elevator. I would ask them if they were at lunch. The answer would be "No". Sometimes they seemed like they didn't want to help my Uncle to things. When he got sick, I felt like they should have called me first before they called the medic. Because they took him to Mery hospital. And after he left there he had to readmitted to Atrium University Hospital for another two and half weeks. I had put on his forms that I filled out at Brookdale which hospitals to take him to. Thank you.

There are varied amenities in area from restaurants to churches to parks .. only below average point I would make is the parking or lack of .

The registration process was great! The staff went out of their way to stay in touch with us and guide us through the process. The nurse is very proactive with us and helped us to get all his meds set up on their system and then pointed us to the portal to get auto refills sent directly to the facility.

Great staff to work with and good communication to family. I would recommend to others.

It was a good choice for me, so far I have nothing to complain about. The food is very good ,they do my laundry, clean my room and anything I ask. The staff is very friendly and very helpful.

What our family likes the most about Brookdale Westover Hills community is that the staff keep us informed and up to date on how our loved one is doing. We would absolutely recommend this community to other families based on the experience we have had so far.

My family likes knowing me and my husband are in a safe environment that has a sense of a community. Based on the experience we have had so far, I would recommend this community to other families who may need a place for their loved ones.

what our family likes the most about Brookdale Chambrel is the overall friendliness. Other residents they have things in common with, setting (private, quiet, treed area). We. appreciate the required daily check ins and they truly do follow up if they have not seen the resident yet or heard from them. We like the accessibility to support service. LOVE that there is primary care available with onsite weekly visits. Care is great and so much better for them to be seen at home to better understand what's going on. We also like that they are pet friendly so her Grand dog can come visit and nice to see others around the community.