Brookdale

Staff has always been very helpful. Going out of their way to help the residents to feel at home.

This is a quick review of Brookdale on Long Branch Road in Liverpool, N.Y. I am a friend of a resident who has been there since [date removed]. My Mother was in this same facility when it had a different owner around 2006 when she was 84. We were very pleased with her care! She never wanted to leave her house but she loved it there. My friend is much younger than my Mother. My friend is happy at Brookdale and really enjoys the company of others and the friendships she has made. I have sometimes eaten there with my friend and there is a nice variety of food choices. The residence is clean, freshly painted, warm and cozy in the gathering areas.The people who work there are kind and friendly. A few aesthetic things that I think could be addressed would be... keeping the entrance cleaner. I know lots of people go in and out each day so I think it is an area that maybe should be checked out often especially during the winter months. The gazebo outside has very old worn cloth cushions very uninviting. During the entire summer season they were never replaced! They did not look clean and I never saw anyone sit out there even though people sat on the benches right outside the building. Maybe something with material that was colorful and could be wiped down periodically would hold up better. I know my friend enjoys the activities at Brookdale: singing, Bookclub, special dinners, field trips to the store and places in the community, prayer services/ reciting the rosary and daily exercise. Another suggestion, I think the residents would enjoy more group games besides BINGO. My Mother enjoyed doing lots of crafts and even had an Easter hat she made for herself! The monthly cost is a little high but it is the going rate in our area and is proportionately within reason to the price we paid for our Mother so many years ago.

My sister came here not in a great place and has thrived! The physical therapy has been phenomenal! She did not have an adjustment period because of the staff! She is moving into assisted living this week! Very pleased!

Reasonably affordable with nice Floorplan. I would stress that communication with staff was a big problem.

They were a good value for the money and their staff is amazing. Only issues were administrative. We ran into some issues with mom's DNR not being filled out and filed right. Just be sure to ask questions and make sure you have all forms filled out and in the file.

The overall experience was very good. I appreciated [name removed] and all the work she did on the front end to get our aunt there. She definitely went the extra mile! The activities director was absolutely wonderful and helped our aunt to fit in from the start. What a treasure for the positive ambiance. I know finding enough good help is always a challenge and I know our aunt was a challenge at times. We had some difficulties during the period of a change in the financial position, and it always agitated her dealing with the bills left in her room that were incorrect. In my opinion it would be better to let the families deal with the billing and to document on that bill any discrepancies for clear understanding. She seemed to enjoy the meals and friendships she found there. I think housekeeping could have been better. I came frequently and had to straighten up and resupply toilet paper and empty the trash almost every time. I know it's a big and ongoing job to care for the elderly. Overall it was a great fit and we appreciate all the staff and care she received there.

Everything is going very well! Staff are great and professional.

The non-management staff and nurses are very friendly and helpful. There is a need for better organization at the top level of management to improve communication and accountability. There is a wide range of residents' mental and physical facilities. Each resident should be treated as an individual cognitive to their specific mental and physical attributes. The facility is secure and safe. The meals are fair. There should be more activities outside the campus. Given the four assisted living places we looked at, this was the best one to suit my mother’s needs and lifestyle; however, there is a need for improvement to make things much better for her.

My mom has been enjoying her stay at brookdale. We can see improvements in her eating habits and demeanor. Staff is pleasant and willing to engage with mom. We are thankful . They play games have monthly dinners with family. Staff always have a smile on their face

They will never find better staff than the day staff mat Brookdale. I would recommend to others.

The facility is lovely with canals and fountains. I find it challenging to connect to the maintenance guy who is a freelancer apparently that they contract to do maintenance.

It is a great facility! Big factor for choosign it: Cost! Staff sometimes short handed/turnover, often residents need assistance with getting around, eating/cutting food, swallowing. Not sure how many staff are certified nurse assistants. They do the best they can. It's a cut above most similar facilities in this region.

Inside the main building are assisted and light memory care. On that side there are nice meals, activities and visiting spaces. My mom is in the memory care building. It's seems understaffed. Food is the same as in the main building, but entertainment is sitting and watching TV and very little else as many of the residents are non verbal or not mobile. It's needs more, but does work nicely because each person has a room, not a hall with beds.. Very important to me.

Brookdale Denton South was amazing (especially for the price). Brookdale South was a great recommendation when my dad was pretty independent but able to love alone safely. The people were all fantastic, the food was pretty good and the price made it a great value.

I relocated my parents to Kerrville from Colorado when it was apparent to me that they could no longer live independently. They were also beyond a point where I could provide care for them. My mother was in a Brookdale facility in Colorado after being discharged from a hospital there. Brookdale was able to transfer her to the assisted living facility in Kerrville. The process was almost seamless. Once in Kerrville, I was able to ensure that they got proper medical care and that their daily needs were being met. Brookdale in Kerrville made this easy for me as well.

I like how it is like a small community within the place. Staff is friendly and keep the place in good condition. I would like to see them be more proactive about trying to encourage the residents to join in the activities more. Just gentle reminders at least for those with memory issues. Other than that they have treated my mom with loving tenderness as if she was their mom. The place is very warm friendly and inviting overall. I have worked in many places for elderly living and this place is very friendly and does their best to help keep the residents from getting bored. Overall great satisfaction.

Brookdale Brookfield Assisted Living has been a good choice for our family member. They provide a safe, caring environment with many activities inside and outside the building. The onsite Physical and Occupational Therapy department is staffed with outstanding therapists. They have helped our loved one tremendously keeping him mobile and independent. The facility is well kept and doesn't have that "smell". Adequate staffing has been challenging on occasion. But, the remaining staff always bands together to provide the care residents need.

Very friendly. Medical staff is communicative. They have been successful in getting my mom out of her room and participate in the events!! Yah!! The room is a good size. We were able to buy her a recliner that fits great in the room with the furniture they provided. I am not real familiar with all the events, I know they have music ones which she loves. Just having her out of her room instead of sitting starring at the four walls is spectacular!!

Overall we liked the place- apartments were spacious and well maintained. Food was great. Although the ran out of items often for the 2nd group meals. Staff was friendly and helpful Hallways were bright and spacious. Fireplace hangout was really cozy and welcoming. Only negative- Residents did not like change or new people joining their groups. Very cliquish at times. Location was a bit far north away from major shopping areas but felt safe

It is very expensive. My rent is almost $[removed] a month. The staff makes the facility a pleasant experience.