Brookdale

We spoke with the director and there is a new kitchen manager now and there is going to be change however we have not seen this just yet. We also were able to clear up a lot of things and who does what for my loved one. They do the best they can with activities and finding things for the residents to with all of the Covid restrictions.

Everything is great here at this community. The only issue that we had was getting her apartment arranged like it was supposed to be and it was fixed it just took a while to get there. My loved one is very happy here.

They are doing a pretty good job especially under the hard circumstances and I think that they deserve high marks. They have a mindset to do a good job and it really carries through, that is impressive to me.

I feel like my loved one is in a safe, clean place. And they would contact us if there were any issues. He seems very happy. The staff say he's made a lot of friends. They presented themselves the way they actually run the facility. They're upfront with any questions or issues that you have, and they seem to address them right away, whether it's maintenance or dining or anything else. Really my loved one only has a couple of complaints. First is the food. It's not like home cooking - it's more institutional and doesn't have as much flavor. But he is given options to substitute if he doesn't want what's on the daily menu. We talked to management about it, and they said they wanted him to be happy and were going to work with him. Second, he also wishes they had a more involved Catholic mass. They do have a weekly Catholic "mass," but it's not much of a mass, just a small service. But he likes the location. It's in a wooded area, offset from the street and very quiet. I think the cost is pretty fair, and we got in on a special, which helped defer the cost. They also rotate different promotions.

I would tell others this is definitely a place to consider. There is good value for the money here. I felt my loved one was safe and well cared for by the staff. The staff were good at communicating with the family with any questions or concerns we had.

We really love it here. The convenience is great. My loved one's apartment is beautiful. The residents say hello in passing. We like the staff, although they're very much understaffed right now. She loves the food here as well.

i think they have been excellent my loved one has been very happy and when he got hurt they let me know right away and the staff seem like they know what they are doing and very nice. it was very warm and caring like home. could us some cosmetic updates.

I am very happy here. It is the perfect place for me. I looked at three other places and none of them added up to what this is. There are trees and wildlife and ducks on the brook and things that I really like.

We chose Brookdale Westampton because it was recommended to us. The room sizes are really good, they have a couple of shared rooms but most are private. I did see the food menu and the meals look great. When I have things I am not happy with I communicate that with them and they resolve things quickly. I would recommend to others looking.

Our tour with Brookdale Daywood was great, it is a very nice facility. We were looking for something more independent for our loved one but this seems like a great place for assisted living.

It was a nice community.

We had a good feeling from the first time we visited. I think she's getting very good care for the price. I think they're very attentive to her needs, and any suggestions I've made have been followed through on. They try to keep her active and occupied and encourage good behavior. They seem to have a lot of activities. The only issue I've had at any give time is getting someone on the phone to discuss things with them. But I know they're very busy, and I understand that.

my loved one has no complaints and is getting well-taken care of. The food is ok but the management staff will roll there sleaves up and help wherever and whenever they are needed. I would recommend this community to others.

They are very good with care services but they are understaffed. Anyone that has done services with her has been wonderful, however it can be hard to schedule due to lack of help. Very good for people who can live pretty independently.

We chose Brookdale Monument Valley Park because of the staff, they seemed really involved, friendly, and helpful. There have been a couple glitches but they have handled everything very well. they always have time to talk when I call and they address my concerns. He is not crazy about the food, they have a lot of people to serve so it is more cafeteria style which is not what he is used to. I do like that it is a smaller facility and the location is great. They have been very accommodating. I would recommend to others who are looking.

We chose Brookdale Clinton because of the location for family, they have a large pond which attracts a lot of wildlife and mom loves nature, and also when we went to tour, nearly everybody greeted us with a welcoming smile. My mom is in a private and it is more than adequate for what she needs. [name removed] the dietitian has been great about working with me regarding my mothers diet and he seems really tuned in. Sometimes his staff does not do as good a job on the weekends, but we are overall happy. [name removed], the activities director has been great about reaching out and telling me what she is doing with my mom. I would recommend to others looking.

The community is very good and my loved one is doing really good here. The location is very good and overall we are very happy with this community. I would recommend this community to others based on our experience

We chose Brookdale Stanwood because of the positive reviews I saw and the close proximity to where I live. She has one of the bigger apartments, the 2 bedroom and it is about 850 square feet. She is right on the end so she has more natural sunlight that comes into her place and it is close to the parking lot so if I need to take her someplace it is not a far walk. They do have other sizes as well to choose from. She loves the food here, they are chef prepared meals. I did notice that if you need something taken care of for example a light bulb being changed, it does take a long time for them to come take care of those things and I did have an issue with one of the maintenance staff members. All in all, my mom seems to be very happy here.

The staff is always nice and friendly. They'll answer any questions you have, and they answer the phone any time you call. We had some issues at the beginning with the new doctor they had there. So now we just take her to her regular doctors. The nurses there are perfectly fine, no issues there. Sometimes the food is pretty good, but other times it's just a piece of bread with some lunchmeat. That's the one thing she complains about. But overall, no issues big enough to really worry about.

The staff has been very helpful, and friendly. They have really partnered with us to make the transition smooth and are open to feedback. I would recommend this community to others based on our experience.