Brookdale

This place is the worst assisted Living in San Antonio. Do not entrust your loved ones to the people working there. The staff do not care about anything or anyone. Especially the Community Relations Director, She is a [removed] and is only there to make her money. Her commission is all that matters to her and she is ugly and rude to the residents... The current nurses are unreliable and incompetant, since the old nurses (Manny and Jessica) left it has not been the same..

The main problem is that there is no coordination of benefits. We have very good insurance, we can go in and out of network. They don't even look at our benefits, when it comes to medication. They will give him one that charges a co-pay even when you can get the generic form free on our insurance. They don't even call me when there was a need to go to the hospital. They want to use an ambulance to send them to the hospital without even seeing if a family member could take them, when it wasn't even an emergency. They don't pay the bill so they don't even look to see if there is a best way to do things. They don't have an itemized list of what the charges are for. When you go in there it is like the night of the living dead, they have the lowest morale I have ever seen in my life, and they are just waiting to die. It is just macabre. They don't know who is on first base half the time. I would not recommend it for anybody. At first they told us they were going to take him around and to the movies and that they had transportation. The first visit was really positive and the people we met with that kind of sold us on the whole place either left or got fired. The day we came to move in they added on about 1500 hundred dollar assessment fee.

I would not trust Emeritus with my mother's health, safety and well being. Staff are generally young and untrained and in some instances irresponsible and incompetent. I have entered the facility, on many occasions, and not been able to find any staff member.

When we first moved my mother-in-law to Emeritus at Peoria, it was in June of 2012. At that time there was sufficient staff for the number of residents, however by the time we moved her in November of 2013 that was not the case. At times when I would visit or come to pick her up for an appointment, there would only be 2 staff members available on her wing to assist almost 20 women. It was evident to me when I arrived at 7:30 am to picker her up and those 2 staff members were trying to get all of these women ready to start the day, probably the most labor intensive time of the day. When we finally moved her, she was heavily drugged as the told us that she was combative and had been attacking another resident (she was 5'0" tall and 115 lbs). Her jewelry suddenly came up missing and when I moved her to a private group home the new staff and doctor advised the meds she was on were the dosage for a 250 lb man. She was in a zombie like state before they weaned her off of the meds, unfortunately she passed away only 3 weeks after we removed her from Emeritus. A warning to all families, these large corporate entities are always looking for ways to cut costs at your loved ones expense, that includes over medicating to make the employees jobs easier. We only regret that we did not move her out of Emeritus earlier than we did.

I will never recommend anyone to come to this [removed] house. I brought my grandmother here after she had surgery and the service was horrible. They have no empathy for the patients at their facility nor do they follow the family's orders. When we first arrived we filled out paperwork specifically stating to not give her a shower but to use a sponge and simply damp it on her. But instead the nurse decides to give her a shower and then take off my grandmothers dressage on her hip which was never to come off in the first place. They then have the audacity to lie and say that my grandmother took it off while taking a shower but funny how a nurse would allow her to do that if she was with her while she was in the shower. They then twist the story to say that my grandmother took it off after the nurse told her it was wet and that when the other nurse came back that the dressing was on the floor. yeah right. Then the therapist wanted my grandmother to lay on her side where she had surgery when that makes no sense. They would forget to put her eye drops at night and when I called to complain Miss Frances decides to tell me " well what do you want me to do now?" in a fresh tone. Frances you have no idea what professionalism is. I suggest you hand the phone to a manager before you open your mouth. The other nurse Stephanie then told me that they do not follow orders from the orthopedic doctor who operated my grandmothers hip but only to the one at the Hampton. There is no high level of service here and they only thing going for them is the location. I will never again come to this place.

Charles Munro will promise you anything, don't believe him. Management makes a hard sales pitch. Then you try to move in but nothing has been cleaned and all the things you were promised are nowhere to be found. The medical techs are rude, uneducated, and treat the residents, the family members, and outside professionals with no respect or dignity. The aides are not trained, not supervised, and not held accountable for anything that violates the law. The food is terrible. The residents are very unhappy. There are a few employees who exceed all expectations, unfortunately there are none of these in management positions. Do not choose this place. The sales pitch is the only reason they remain in business.

This place is very understaffed and the staff in the memory care unit has not been well trained at all. My mother was in this facility for 4 months and I took her out after issues with mismanaged medication caused multiple falls. My mother ended up with 2 broken ribs because she was left unattended after given a sleeping pill at 6:30 in the evening! There is no nurse on staff after 8pm, so she could not even get so much as a Tylenol for her pain at night. They cannot handle anyone who has moderate to advanced dementia! I felt my mother was left alone and neglected most of the time. Horrible facility! Stay away!

It is horrible, absolutely horrible, like a zero. No one ever came to her room as far as I know. She was completely isolated. I think a couple things happened and some residents got away, the police were involved and the director was fired. I would not recommend. At the time, we didn't know any better. They transferred her there after therapy. It was a ton of money, and nobody cared about the residents. The laundry was always missing.

my loved one has lived her for several years we keep being told it is going to get better we are working on things but we have not seen it yet. due to our loved ones finances there is not a whole lot we can do. CAre is lacking in allot of areas and not just our loved one. They got all this new furniture and have not even kept it up this community has allot of smells and just plan dirty I clean my loved ones room almost evey time I visit. Activities are a joke from not having quilified people and by just not doing anything. I really wish this community would hold up to there standards.

This place is horrible. It is filthy. They expect all the working people there to do everything. The problem is they don't do anything. It smells like urine throughout the whole place. People keep getting out of this place and it is suppose to be secured. They feed the residents food that is too hard to eat. (FYI, most of them have false teeth or no teeth) Don't go to this place. They charge you to ask your loved one if they have to go to the bathroom.

Prosperity Oaks has major management problems. They are completely disorganized and the staff seems to have very low morale. Many are just plain rude. [removed] The food cart is suppose to arrive on our floor at 7:30 am. Sometimes it is 8 am. There are suppose to be menues for the next meal. Many times there are none. You don't get what you order. This morning, for example, we were suppose to have sauage links and waffels. We got a sauage pattie and 4 small Potato pancakes. The hall carpets are filithy. We were told when we moved in they were going to completely remodel. Nothing has been done. Sometimes on the message board by the dining area they list the days activities on that floor. Many times it is 3 or 4 days old. And many times what is listed doesn't happen! I could go on but let's just say this place is the pits. We are in assisted living and moved in in September. A week after we moved in another couple moved in. They left last week and we are leaving next week, November26th. Of course we both lost our $3,000 move in fee. I can have someone from Elder Care come to our apartment 8 am till 2 pm 5 days a week for LESS than this costs. Look real hard and don't believe all you are told.

Severe understaffing leads to poor housekeeping, faulty medication management, and poor hands-on care of residents in general. Attractive grounds and building hides sub-par services for residents.

They are horrible, I wouldn't recommend them to anybody and my mom was there for 7 years. They would just leave people in their rooms, my mom was hypothermic and she fell several times a week here. there were no intervening changes like medication changes, it was just this place, I mean, there's a problem, they should be blacklisted. This would definitely be a non-referral one, it's so bad there, there's been so much turnover with the staff which again says something. The staff isn't happy there and there's constant turn over. A family member like me can't get any feedback from anyone.

They lie and misrepresent a lot. There is a lack of communication with them and when you can get a hold of them and communicate with them they distort things. When you walk in it's really lovely and seem to spend more money on the looks of the community rather then the care of the residents.

My mother lived there for a year and half, and had many problems. She fell trying to pull her laundry back to her room and had to go to the hospital where they put staples in her head. The laundry was rarely done on time and was mixed up with other peoples on a regular basis. The staff that cleans does a very poor job and her room was very dirty, especially the bathroom sink and toilet. It was a bit disgusting and I finally had to come in and wipe down the bathroom faucet. There was dust all over the dressers for months on end. A resident bullied my Mom, and the staff barely acknowledged it and did not do much to stop it. The one positive thing is that the some of the staff seemed to really care, but not the top person in charge. She was always cold and unapproachable. I have since moved my mother to a different place and it is worlds apart, clean and well managed. The residents at Emeritus are so bored due to not having stimulating activities, that some would walk the floors up and down. I volunteered regularly to help out, but they didn't even encourage the residents to attend the acitivity I came for. The staff seemed very overworked with barely a minute to talk with you. My advice is to steer clear of this place which is completed mismanaged and confused. I am very glad my mother is happy in a new resident. I think that they are only interested in the monthly fees that residents can bring and not the residents. I gave notice my mom wasn't coming back and put it in writing and they kept sending me bills for the time when she didn't even live there. I left confused, because they would say one thing and do another! Find a better place for your loved ones. This place doesn't know what it is doing sadly and it is peoples lives.

The staff here is really rude. When you are first looking into the community they are really friendly and make you feel like they will bend over backwards to make it as best as they can. But once you sign the contract and move in everything goes out the window and they do not help at all. When we call and ask for him they say he isn't around but when we ask them to let him know to call us they say "Sure if we see him we will let him know." They do not work with the families. Once they get them in they don't care and the families are stuck doing all the work. Paying about $2,600 and have yet to see any services that they said they would provide and this does not include any of the therapies. We would not recommend them to anyone at all. If you do not have the time to be there everyday and take care of your loved one then this is not the place.

Giving them .5 a star was being generous. We had an appointment to get a tour here and we called before heading there and they said we were still on. Once we arrived there was no body there to greet anyone, we rang the bell multiple times before anyone showed up. While we toured we barely saw any staff or residents. There seemed to be having a meeting and seemed to have people from their corporate office. They were more interested in looking good for them then taking care of anything else. We never even got to meet the person we had the original appointment with. There were very unprofessional and would not recommend them to anyone.

They were not paying attention to our loved one and would let them sleep all the time rather then encourage them to participate in activities. There were suppose to work with her to get used to her walker and they would not spend time with her. They discharged them without consulting us and only had one meeting with us. During that meeting they just told us they were not progressing. We feel it was because they were not engaging them and would just give in to their complaints. We would not recommend them to anyone.

My family had a disappointing and disruptive experience with Sterling House of Chandler. The presentations, touring, and initial visits and talks were positive and we placed my mom but the experience of being there in no way matched the sales pitch. There was no protocol in place to greet her and introduce her the first day. We just moved in with no introductions or welcome, in fact she did not receive a key to her room for days and the door locks automatically as you leave your room so it was lots of wandering around to find someone to get back into her room. A main concern of my family was assistance with bathing which we were assured was part of the program, but mom never showered the whole time she was there. Especially disturbing was the day mom had not received her medication so my sister attempted to give it to her but noone could find her meds. The staff allowed my sister to go through the medication of all the residents to look for my mom's meds and then we found she had been given the wrong dosage of one. We moved her out within 2 weeks and lost a considerable amount of money.