Brookdale

Brookdale Place of Ann Arbor turned out to be a real nightmare for us. After our initial meeting I felt real uncomfortable, a corporate scary feeling. I thought they would nickle and dime us, they gouged the daylights out of us. The staff was lazy, they sat with people who are stupefied strapped to a wheel chair playing bingo with them. [removed]. The day he was taken to the hospital he was mute, now in the hospital he is speaking full sentences to my husband. The people at Brookdale are predatory and awful. I would not to refer anyone to them.

The food is bad they have any worker cooking the have a bug problems its assistance living they get no assistance poorly managed we miss Amber she was great Paula is not trustworthy go to Elmcroft much better Alice

This place is very Nasty!

I moved my Mother into Emeritus, and they were literally [removed]. When my Mom moved in, she was a bright-eyed, vibrant woman who ate plenty (she ate a complete Christmas Dinner with us). She was 105 pounds when she moved in, and she was down to 94 pounds less than one month later. The staff at Pinehurst had her medicated so heavily that she was not waking up for meals. When it was time to eat, they did not wake her up, they let her sleep. A member of the staff from her previous community came to visit her, and although Katherine was sleeping, she recognized the signs of dehydration. Katherine was brought home immediately in an ambulance with Hospice care. Katherine had lost her ability to swallow due to going for so long without eating. At this time, they don't know if she is going to make it through alive. I want other people to know about what happened to my Mother.

I showed up to check on mom after she was in there a few days and did not like what I saw. They were two hours late on her medication. Her tooth brush was still in the plastic wrapping unopened, so she had not had her teeth brushed at all that whole time. Her room was a mess with other peoples clothes mixed in with hers. I was very dismayed and quickly got her out of there and am now looking for another place.

My father-in-law was in this facility for several months back in 2011. In fairness, they are hopefully under new management by now because it was horrible then. Their idea of "activities" was throwing a box of puzzles on the table and then walking away. Most of the staff acted like they had never dealt with dementia patients before because they would yell at the residents. I will say that there were some employees there that were good but they were few and far between. Even the head nurse was yelling at one of the residents one day when we were there. Clearly, she had no clue how to deal with someone with dementia. When my husband said to her (very nicely) that it usually doesn't work well to argue with a dementia patient, she just glared at him and walked away. Hopefully, they have a different nurse there by now. They were also careless with medication. For example, there was a point where they contacted the family to report that my father-in-law’s blood pressure medicine needed to be refilled (which was alarming since it had just been refilled). Come to find out, they had been giving him his meds wrong and were doubling his medication. His blood pressure was dangerously low. Thank God my brother-in-law realized what was going on and straightened them out. The food was mediocre at best. A former worker there told us that the facility would serve the good food to the other section of the facility and serve the “left over” to the dementia section. The facility was simply a "warehouse" housing the residents. We moved my father-in-law to another facility and he received wonderful care until he passed away. If you are touring the facility, try to talk to the families of residents to see if things have improved. Visit more than once if you need to. I sincerely hope that it's better than it was back in 2011.

A horrible place bed bug city It is infested with bed bugs, and have been for over a year. The Director Paula is so rude she will promise you the moon until you move in. Your loved one will not be taking care of they put a good front on don’t trust them

My mother stayed here for about 5 months. The lobby and most of the first floor is nice, however, the more you look the more you see run down and dirty areas. The food is school cafeteria at best. The servers are horrible. I ate there twice with my mother. They throw the food at you, they talk in creole to each other, they are rude and ignore the residents. The room where they dispense medication is very small and hot. There is a waiting line and the staff is very rude yelling at residents who are confused. No activities to speak of and absentee management. They just don't seem to care. STAY AWAY!!

Ive never been so disgusted by an experience in my life. I went with my girlfriend to visit her parents, who I have known my whole life. While we were waiting for them to finish lunch we walked around because Ive never been in a place for seniors and my parents are getting to a place where I need to consider a place for them. While walking by an open room I heard a caregiver talk very cruelly to an elderly gentleman, I was so upset that I immediately went to find the director to complain and when I approached the door, which was closed so I assumed she wasn't in, I heard the foulest language Ive ever heard in my life, let alone in a place of business, and especially a place in which we entrust our parents care!! I will never put my parents in a place where the woman in charge is so foul! A place for mom?! NOT MY MOM!!! As I turned to walk away a lady (I use that term loosely) came out an asked if she could help me and introduced herself as candy the executive director. Told her thanks but no thanks! If this is the quality of leadership imagine the quality of care!

i lived there for 6 weeks recently, before they changed ownership again. this place is just a good investment for investors that care only about making money. i will give the place a zero score on all categories. not handicap friendly. not enough handicap parking. doors not handicap friendly. anyone can go in and out at night. not safe. doors left unlocked. no maintenance around during weekends. something goes wrong, have to wait till monday. false fire alarms often. doors shut automatically between wings and makes manuevering difficult. have to wait till monday to get it fixed. food gets old quick. same thing over and over. poor response to emergency. a person could die before they get to you. i have seen people die there on a weekly basis. could be due to poor attention by staff? too expensive. for about $4,000 you just basically get to live and eat there. there activities are not that great. if you want assistance for things the price goes up quickly. i was paying $4,000 and had to do everything for myself. not all staff is friendly and appear like they do not care. to me this is like an overpriced nursing home. i would not go back or recommend it to anyone. i now live alone and am better off.

I give them a zero, my first roommate was a nightmare. They finally moved me, but my family had to step in. The food was really greasy in the beginning, but they just a got a new chef and that has improved a little. The administration pretends to care but they don't. It's clean, they do have some outings. The daily staff is pretty friendly, but it hasn't been a great experience for me.

I visited this facility for my Mom,It seemed ok & I had them evaluate her,they found her suitable and she moved in august this year.the 1st couple of weeks she did well and received ample attention from the staff.They hired what turned out to be an incompetent individual to manage the facility and it was down hill from there.The facility is understaffed,rooms are not cleaned regularly,food leaves a lot to be desired,after 2 miserable month,I moved my Mom to a different facility,it took a few weeks for her to adjust but she is thriving with the proper care she is now reciving

So after a month of moving my grandparents in, My family and I have noticed the same things over and over again. One- the food is terrible, it's either cold, cooked to death, or covered in a terrible sauce. Two- the wait staff and housekeepers are great and super friendly, however, once an apartment is sold, I feel like everyone else ignores you and our grandparents. Three- pricing is ridiculous but that is true of all communities. We are honestly thinking about moving my grandparents to awhile home closer to one of us.

My friend had her mother stay at this facility. The salesperson, Jennifer, wined and dined her mother and basically sold her on a very bad situation. Once there she quickly deteriorated and developed a UTI which left her in a diaper with chronic UTI's, hallucinations, in pain and unable to function normally. She fell out of her bed four times and is lucky she didn't break a hip. They then sent her to a rehab facility (without my friends knowledge) but did not care to follow up on her or her well being. They actually didn't know where she was at one point. The staff there are unresponsive and not helpful at all. I would not recommend this facility to anyone. They just don't care and are more interested in getting their patients money!

My relative has dementia and the staff assured us that was no problem. They claimed to excel in care for that condition. I expressed my doubts, but again they insisted they wanted her there. In less than 3 days they had her Baker Acted, they called the police and had her removed BEFORE they notified us. She was taken to Halifax hosp psyc ward. This was a disaster, I couldn't get her released for 3 weeks and she almost was in a comatose condition upon release. Sterling House then informed us she was not suitable to return.

We were told that our mother would be checked on every hour in assisted living. She suffered a heart attack during the night and wasn't discovered for 8.5 hours.

This is the worst place I have ever lived

cannot in good conscience give this place more then 1 star as they are now part of the Brookdale enterprise. I moved my grandmother 3 years ago from Arlington's Brookdale (Broadway at pecan Plaza) facility after horrible experiences on both the administrative as well as medical care side. Sadly the Emeritus at Lake Highlands property has now been taken over by Brookdale as well. Even after my grandmother's death, they are hounding us for money (our account was completely paid in full). Money is the absolute End-all that drives this organization. Their mission and goals they state on their website as well as calling the staff 'family' are a complete joke from our experiences at each location. The last place you should ever put your loved one.

We wrote this so others may enter into an agreement with Wynwoood of Manlius, NY with their eyes wide open. After our relative’s passing, a letter stating our complaints was sent to Brookdale Senior Living, owners of Wynwood, and no response was received. Our female relative lived at Wynwood for nearly three years, 2011-2014. The intake process and tour were well done and inviting. First impressions were positive. However, the reality of being a resident, and one with increasing needs (and therefore, significant add-on expense), was quite the opposite. Family members visited regularly (weekly/monthly), communicated with the staff, and tried to be objective, knowing there are two sides to a story. We observed the following 16 issues: 1. The Admission Fee is a fee, not a deposit, and is non-refundable. 2. When our relative was hospitalized a few days before passing, the doctors informed the family she had severe bed sores. We were shocked to think this could happen with aides dressing her and being in the care of staff nurses. 3. Because the bus driver transports residents to doctor appointments, he is required to carry a Wynwood Transfer Form (confidential medical history, medications, insurance policy numbers of which Medicare’s number is the social security number) for the resident he transports. We were handed our relative's stapled packet of papers from the bus driver upon meeting her at the appointment. All of the above information was on the top sheet, visible to anyone, including the bus driver. We complained to the staff about this huge breach of confidentiality. The staff said they never thought of putting the papers in a sealed envelope and thought it was a great suggestion. Their irresponsible lack of respect for confidentiality astounded us. 4. For two out of her nearly three years there, water leaked through the ceiling and living room window, creating mold on the ceiling, window frame and sill. Six to eight attempts to repair it were unsuccessful. When it was deemed repaired, the construction crew did not cover any furniture prior to plastering, sanding and painting. Fine sanding dust was all over everything. Wynwood did not clean up the dust so our relative had to pay privately to have it done. The painting was never finished. 5. Aides, for which she paid dearly as a part of Wynwood Add-On Service Charges, often were late to respond or did not respond at all. She was afraid of upsetting them, regardless that the staff encouraged her to assert herself and tell the aides what she needed. Although there was a small handful of wonderful, friendly and helpful aides, there was also a handful of aides who were mean, yelled, belittled, intimidated and frightened her. Most aides simply came in, did what they did, and left the room as fast as possible, sometimes leaving our relative on the toilet for extended time periods. Additionally, aide retention was a major issue for Wynwood. 6. The necklace call button, while a necessary item, was not dependable or easy to press with weak, arthritic fingers. What is needed is a button with a light on it to confirm the call was received. This system exists but is not used at Wynwood. Several times we requested a different type of button, and received the same reply that they would look into the matter. 7. Her credit card, insurance card, social security card and cash were stolen from her purse. It was clear the purse had been searched through and all cards had to be replaced. The cash was never found. 8. Laundry was often missing or replaced with lower quality items. 9. Cleaning was consistently inadequately done - rarely dusted, vacuumed or mopped, and dirty cups and utensils were left in kitchen sink. Upon several visits, the toilet was soiled and filthy. We had to request it be cleaned. Ants were found on the carpet. 10. There was no telephone voice mail for staff. Front desk receptionist took all messages. This caused a gap in time, made communication difficult and breached confidentiality. 11. No staff members were available by email. When we inquired, the answer was, "We have it but we don't use it. I don't even know my address." We found this unacceptable and couldn't help but think they simply didn't want to be held accountable for anything they might put in writing. 12. The building design left much to be desired, with very long halls/wings. Our relative was at the farthest end of the longest wing. She felt isolated and it therefore took aides much longer to reach her. 13. Each meal required two hours (total of six hours for three meals), way too long and a huge waste of time and energy. Being escorted to the dining room (another Wynwood Add-On Service Charge), waiting to order, waiting to be served, eating (difficult to get wait staff attention if there was a problem with the meal delivered), and being escorted back to her room took six hours out of every day. Even though they were paid for, eventually she skipped meals and provided her own food. 14. Upon becoming a resident, she was assigned to a dining room table and kept the same table and table mates the entire time. Very little conversation transpired because some were deaf or had memory issues, and tables were large which made hearing more difficult. With each meal requiring two hours, mealtime became unbearable after awhile. It would have been better if residents could change tables every two to four weeks to get acquainted with new people or, better yet, not have assigned tables at all. 15. She regularly attended Resident Council meetings where comments and complaints about Wynwood were aired. As she said, pretty much the same complaints were aired each month and nothing changed. Food Chat meetings were more constructive and occasionally positive changes resulted. 16. After our relative died and we packed up her apartment over a two-day period, despite encountering several Wynwood staff members, only one family member received an expression of sympathy, and that was from an aide. Sadly, Wynwood may be among the better alternatives in the Syracuse area. We truly wish our relative had the opportunity to live out her last years at home or, at the very least, in a facility better managed than Wynwood.

Overall our experience with Emeritus at Creekview has not been a good one at all. The facility itself looks nice enough, and they keep the common areas clean, but the care that they provide here is not acceptable. They are extremely short staffed. The caregivers are all very pleasant, hard-working people, but there just are not enough of them. We were told the response times to the in-room call buttons would be 10 minutes or less, but it generally seems to take about 20. When we confronted them about this they just told us that they don't worry about it unless it is longer than 30. My loved one isn't allowed to manage her own emergency inhaler, and if she has a breathing issue 20 minutes is not an acceptable time at all to get her inhaler to her. We've had multiple issues with things like the laundry/linen changing service, and the room cleaning service. When we bring these issues up with the management we get very unprofessional responses, and have been told "You should probably just find some place else, you won't ever be satisfied here." Based on our experience I would not recommend this place at all.