Brookdale

I would NOT recommend Grand Court to anyone whose loved ones need any sort of care, I would not send my worst enemy here. It might be acceptable for a completely independent person, but despite what they told us they are not prepared to handle anyone with any sort of dementia issues. They did not provide anywhere near the amount of assistance they lead us to believe they would. They did not check on him often at all, we would often visit and find that his room was messy and he had not been bathed recently. There were mix ups with medication that could have been easily prevented with a quick call to us. His health and mental state declined rapidly here, and after we moved him somewhere else he started doing much better. I sincerely advise avoiding this place.

Great place, excellent staff, good food, great facilities.

If you or your loved one does not require much assistance then Emeritus may be the place for you, however if you do require more ,then I would not suggest you try Emeritus. Even though they claim to assist with the essentials, our experience was quite different. Much of the staff seemed to be lazy and even rude and did as little as possible to assist. I would also suggest if you do have a loved one here, it would be best to check on them on a daily basis

This is by far the worst possible place to bring your loved ones! Betty the Marketing Manager was caught lying to me more than 6 times during a tour of the facility. When questioned about her discrepancies, we were told to leave and never return, even though a loved one is already living there. Betty had us locked outside of the building. We were forced to call Mesa PD because our loved ones civil rights were being violated. After weeks of calls with upper management the issue was resolved, well sort of, there was the fact that we were out $200 for travel expenses to get to Mesa, and no one including the Regional Vice President seemed to care. I am now 8 weeks into waiting for the companies official response to how they intend to handle the funds. I'm not holding my breath! Run from this facility as fast as you can! They are not prepared for the number of residents already there, and do NOT have the ability, training or willingness to take care of these folks as needed. On two separate occasions my loved one was taken to the hospital due to severe issues. Once was pneumonia and the second time (now) was C Dif!!! When I tried alerting the Executive Director to the C Diff issue, I was told I was wrong about how long she had been ill, and there was nothing to worry about. Well, gee whiz am I sure glad that I travel over 200 miles 3 times weekly to check on my loved one here and low and behold, two days after my call to the director, she was being rushed to the hospital by way of ambulance. Ask yourself as I have, what would've happened to my loved one had I not been willing to drive the excessive amounts of miles that I must to check on here! THIS IS NOT A GOOD FACILITY!!! She has now been checked into the hospital twice, and neither time was it by the staff at The Sterling House! Not once! It is my opinion that either they don't care, or don't know any better, but either answer is ABSOLUTELY UNACCEPTABLE!!! I have now been waiting for more than 3 days for a call back from the Regional VP, I'm starting to wonder if that call is ever going to come. RUN, RUN, RUN FROM THIS PLACE AND FIND SOMEWHERE THAT YOUR LOVED ONES CAN GO INTO AND BE TAKEN CARE OF FOR REAL!!!!

Witnessed the Executive Director arguing with a male resident during a resident meeting with staff. She was extremely rude to the resident. The resident was only bringing up the point that was in the best interest of the residents. His point was a real health concern for the residents and she let him have it. I am looking for a new facility for my parent because this was the most unethical and poor excuse of leadership I have ever witnessed. If the resident acts this way, how is my parent being treated.

My grandma was in this place, and had to leave because it was infested with scabies,

I will begin by saying that I removed my mother from the memory care unit of Prosperity Oaks after only 8 months. I will use the rating system provided and start with Cleanliness: My mother seemed clean but her place needed work. A giant brown spot on a yellow bedspread (they gave me some spot remover to clean it myself) Dust on unused furniture, no toilet paper in 2 bathrooms. Friendliness: Most people there were actually quite friendly which led me to believe my mother was in good hands. I found out later, this was not the case. Value: They started tacking on a $400 monthly charge for an "as needed" medication and informed me that I would be charged whether she needed it or not which she rarely did. They refused to justify it or produce medical docs to substantiate it. I was told by a lawyer that they can pretty much do whatever they want and that I should just pay it because it would be cheaper than fighting it. Care services: I found it extremely difficult to reach anyone other than voicemail or get a call back. I got no updates or inquires about anything, communication was discouraged, it improved only slightly after I had to file official complaints. My mother missed two doctor appointments that I only found out from being billed for it. I had scheduled her hair to be done once weekly and I was told it was being done but when I visited (I live out of state) it was long, straight and white rather than short, curled and red. She also had a beard growing. They don't allow visitors to have the combination to the memory care unit, which is unusual, so you need to be let in and out which was never easy or prompt. Activities: I was told there were lots of activities when she moved in but every time I visited or got reports from visitors, she was watching TV in a little room with the rest. No activity fees were reflected on my bill until the end. When I reluctantly paid my last bill, I wrote a note that what I hope for everyone involved in this level of care or supporting it, when they come to this point of dependency which we all will at some point, that they receive exactly the same level of care and respect that they have given physically, emotionally and financially. No more, no less. The end.

I was in tears when I left. Residents parked in the hall looking miserable, the strong smell of urine, the dementia/memory care patients in lock down all herded into each other in wheel chairs and ignored, a trail of urine running from the front door down the hall from someone who they planted outside, and the final straw, stepping in feces outside the lock down dining room. I wouldn't put my dog here let alone my precious mother. I gave friendliness 5 stars because the sweet girl who was pressed into service, because no one else was available, did her best.

This place has fairly nice apartment spaces. Although, the management refuses to turn on the stoves/ovens in the apartments even though they're shown in the tour. Unfortunately the food is HORRIBLE here! The residents have a monthly meeting where they ask for it to be cooked better and changes to be made but they're ignored by management. They also do not offer specialized dietary help, such as diabetic diets. My grandfather is a diabetic and they put a dessert in front of him every night. It becomes an extremely expensive place to live when you don't want to eat the food and end up eating in your apartment. Local management should be watched more closely and the resident's concerns with food quality should be addressed instead of ignored. Also when I spoke to management there, Ms. Flowers, she didn't care and said so.

This place looks great but does not provide adequate care. Very high turn over with aides who have little to no training. Terrible communication between management, staff and family members. With in a few months they will up your personal service rate. They charge for every little thing, but do not provide the services they are billing you for. You need to be proactive and make sure they are doing their job. If your loved one gets hurts, they will take no responsibility for it, and put the blame on everyone else. I would not recommend this place. We have had nothing but problems.

This is a facility that claims to be a leader in memory care and better than all other competing facilities: but this was not my experience . Rates are exorbanate for mediocre babysitters that are mean to the residents. The caretakers are over reactive due to their inadequate training and my loved one informed me that the caretakers are not nice.

Management insensitive to resident's needs. Requested low sodium diet never offered. Activities schedule frequently changed. Long-time residents allowed to "rule the roost." Entertainment of very low quality. Hallways always cold in winter. Dining room too brightly lit and always too noisy--no separate area for those who still have adequate vision and hearing. Kitchen cabinetry made of cheap material and poorly designed for aged, arthritic residents. Steep annual rate increases.

We had a very bad experience at Sterling House. I would not recommend this facility for anyone. We actually moved my father from the facility to another facility. After moving him out and talking with other people in the area, I heard more negative comments about Sterling House. I wish I had had that information before moving him in initially.

My parents are residents of this facility and we are very disappointed with the kitchen waite staff , the quality of the food and how it is prepared. meat either too tough to chew or under cooked almost raw. Vegs are under cooked, most residents have dentures and chewing underdone food is almost impossible. The attitude of the waitresses is so horrible. They are lazy, uneducated and don't serve a with a smile or compentinance enough to write down a tables order and read it to make sure the resident is served the food they ordered. Emeritus is only interested in the money they can charge. If a resident is ill and unable to come to the dining room a tray of food can be brought to their room but not more than 3 times in a row, or they are charged $5.00 for each tray brought to their room. No reimbursement is given for food/meals not eaten if a resident does not eat in the dinning room, even if a resident is hospitalized or away for the day. If you are looking for a "place for mom" don't look at Emeritus, look for smaller facllities that aren't part of a large chain whose only interest is making money. The only reason some one will take care of an elderly cantankerus old man or woman is because they love them or they are paid very well to care for them. Don't let fancy surroundings fool you. Talk to residents, sit in their dining room an eat with them, not in a separate area where you are being shoomizzed on how great the place is. Check the patient care givers/aides talk to them ask what education they have had and understand that the only registered nurse you parent will see is the head nurse the other nurses handing out medications are 2 year practical nurses. Find out when the facillity Dr. will call on your parent, how sick do they need to be before their illness is addressed. Make an un-announced visits before you sign on any dotted line. So when your mother calls you crying because of the lack of care she is getting, you aren't surprised because you thought you were getting the best for her.

While the person who gave us a tour was very nice and thoughtful, this property is sadly in need of maintenance and updating. It was the most depressing community I visited (of 6). The carpet was old, dirty and shabby; and everywhere you looked, the paint was chipped and faded. All the upholstery and wood furniture was similarly old and shabby and appeared dirty. We ate lunch and it was equally sad -- overcooked Brussels sprouts, mystery meat meatloaf and mashed potatoes that tasted like they came from a box. The apartments we saw were in horrible condition. Given the high price, I had expected clean and well appointed apartments, but they were more shabby than anyplace I ever lived as a poor college student. The carpet was in horrible condition, the appliances were probably several decades old and everything was cheap and worn looking. This sad and tired property looked uncared for from the outside as well. The building needs to be painted inside and out, and the landscaping needs a lot of work. I can't say anything about the quality of care provided here, but I believe the lack of attention to details in the environment did not bode well. In addition, my mother doesn't need nursing care and the activities were on that very low level. The residents appeared to be quite elderly and infirm. Even though this property is represented as "independent living" it distinctly felt like a nursing home for people who certainly deserve better . . . The owners should be ashamed . . .

Workers let my mother lie on the floor for over 30 hours without checking on her. Her friends kept telling the desk that they hadn't seen her. No one checked until a different person came on the desk the next day. She had had a stroke and of course we know time is of the essence. Not for my mother thanks to Carriage Inn.

It's horrible, the food is outrageous. It's all salt and preservatives, processed foods. They don't have anything for a diabetic option, they just give you less. I would never recommend this place or anything to do with this corporation.

They don’t have the staff to do any one-on-one. My loved one was having seizures and they didn’t catch on to that. They were there to care for my mom and they just weren’t there to help. The administration there is great. It’s the hands on people that were terrible – apathetic- burned out. They had one or two good CNAs. The nurses were great, but they were overwhelmed and there weren’t enough of them.

My mom was there for a year. If you do not have a loved one close to watch out for them. stay away. The executive director and the health and wellness director are concerned about one thing MONEY. The overnight staff does not care and they are not certified to do anything. If your loved needs something overnight as simple as oxygen they will not get it and will be left gasping for air. They do not provide any special meals as a diabetic might need. My mom was fed a high card and regular sugar diet until her sugar was up to 500. I fought for months to get a good diet for my mom. I payed extra for a carb controlled diet. I was told that meant less food. So pay more for less food. Do not let them sell you on this place. what they tell you to get you to move in is all lies. Please believe me as I was there 3-4 hours a day and saw how they treat people. Tricia the ED did not even know people by name as did the health and wellness director Vanessa. it is all about money. If you move your loved one in there make sure you have your checkbook ready. They will not let them walk through the door without being paid in full. The first question they will ask is "how will you be paying". They made me leave my mom in the hospital to run down there and pay the bill first. My mom passed April 21st and now they are telling me I owe them money from a year ago. A heartless bunch of money grubbing thieves.

This is the worse place to put a loved one. The director Matt [removed] is a liar and he threatens staff not to talk with family members. Matt threatens family members to have their parent's labeled and put in a hire level of care or will charge for more care but can't provide. Matt is a bully. He is very disrespectful to women. This place is understaffed and residents wanders for hours. There is very little interaction and daily there are hours with nothing to do. The residents fight with each and physically harm each other. Matt is aware and fails to provide a safe place. Residents are simply not safe. They lock residents in rooms, the food is not fit for humans and there is often body fluids throughout the place. This place is not assisted living. They charge more for for a "Memory Care" but are only an adult home.