Brookdale

My unit was burglarized 8 times in less then 60 days. I was given the wrong pills three times in the same period. My apartment was illegally entered while I was in bed. I was discharged from physical Therapy because the therapist was going to treat me despite saying: "I have never heard of Charcot Marie Tooth disease. I reported each theft to the CEO, Mr, Wood. I reported them to the KCMO police dept. That made Wood so mad he threated to evict me and filed the paper work. THE POLICE TOLD HIM TO STOP "PLAYING POLICEMAN" AND THAT HE SHOULD HAVE REPORTED THE VERY FIRST THEFT TO THEM. i moved. IT IS A DANGEROUS PLACE, STY THERE AT YOUR OWN PERIL.

The food is terrible. Cold and flavorless. We pay a lot of money and they boast a gourmet menu as a selling point. Its just awful. They never make what's on the Brookdale menu.The activities program was great but that even seems to be deteriorating. We are looking for a new place. The place is depressing. The birds are the best. Mom loves them.

When my husband went to Brookdale East in July of 2014 it was a very high quality, very well run residence. When he died in December of 2015 it was filthy and ill run. He had been injured by a staff member in front of me and very little was done about it. It is a small facility (approx. 32 beds) yet no one in the administrative positions noticed he was dead and gone for 12 days since he died on the weekend. The day to day workers care greatly. The supervisory personnel seemed to not care at all and probably could not have identified my husband had they been asked to do so.

It is very nasty and not professional at all the staff do not be neat and management Is Horrible

The merge took place the summer of 2015. Sales gal quit the day after our parents moved in. Turn over is unbeliveabe in management. Menus online sounds fabulous. What comes out of the kitchen is a joke. We wanted our parents assisted living experience to be a joy. Residence and staff at this place are jumping ship as fast as they can. We have finally given up hope. We are getting them out of there. David who gives Meds is the only one that is professional. Wish him the best ...

On January 7th the residents of Brookdale were told the water supply would be turned off for construction activities on January 10, 2016 at 9:00PM. After the water supply was restored the residents were advised to boil their drinking and food prep water for a minimum of one minute prior to using. Brookdale Southside offered to sell bottled water to the residents for $12.00 but did not stipulate what size the container would be. The "all clear" to use water from the tap was given on January 14, 2015. My concerns are multiple: 1. This is a private paying community for senior living. Brookdale Southside has seniors in Independent living, assisted living and memory care. Independent living apartments have their own kitchens. 4 days without drinking water is a long time for this age group. 2. This is a community of many levels of understanding and ability to communicate. Not all residents are able to or do go to the mailroom on a daily basis to pick a paper notice from management. 3. $12.00 for water? I purchased my mother several 2.5 gallon jugs from Publix for $2.75 each. 4. This is a population at higher risk for complications from coliform exposure than the average population. 5. Since the water outage and ban on drinking the water was due to construction being performed by Brookdale, Brookdale should have provided the water free of charge to all residents. 6. The dining room used paper plates, plastic utensils and paper cups while the water was being tested for potability. I am sure this was thought to be a convenience for the residents but try cutting a institution cooked pork chop with a plastic knife. Shame on you Brookdale for not taking the needs of your residents into consideration in this construction. This was more than an inconvenience. It was disrespectful to your residents to charge them for water (which granted they did not have to buy from you at inflated prices but not all your residents drive or can carry boxes of water) and poor communication on your part to make sure all residents were taken care of.

I had my mother there for a couple of years. As her care increased, so did the bill. Her room always smelled due to their inability to take out the trash more then what was scheduled. Mom got sick at the table and their response was to set her by herself. That lasted for over 6 months. On the surface they looked like a great facility and their activites there were awesome. I rated care poor only because they have the staff covering 1:16 when we were there. Longevity of staff is minimum due to the taxing expectations of the workers.

A horrible place to live! They aren't anything like they say they are!

They do not even deserve any stars. This place is only good if you are a healthy senior citizen. If you have to pay for care, you better check on that resident all the time. They do not have the staff to care for anyone who is dependent in them. All they want is your money. Place is way too expensive. They act all caring and then you get in there it stops. When you have a problem with them they get rude and act like you are a burden to them and don't call you back, ignore you. I have had to call corporate 7 times and I still have not received a call back from them either. Do you self a favor DON'T move in!!!!!

told my wife if she paid by the 3rd at Brookdale she had a discount $4200 a month, sent her a letter cutting cost to $3450 a month . Her brother passed away now they want more money.

If your loved one has dementia/alzheimers, do not move them here. This facility is not trained on how to care for them, even in the early stages. They are more interested in "fixing them" instead of caring for them. Due to a management change 2 years ago, there is a huge turnover of CMAs. Brookdale overall is more concerned about money, than they are about caring for your loved one. There are a few employees here that are amazing but that is not the norm.

Pro- Vicky who is the activity director is amazing. She is a constant in a facility that has changed hands frequently. The clients adore her and she is the heart of the facility. Cons - Food is an issue. Should anyone need special diets they don't seem to educate the staff as to how to prepare the food. My family member has to buy much of her own and rely on others to bring it in. She has often become ill from food she is not supposed to have due to being served meals that contain items she should not have or is allergic to. I have even photographed some of the delivered meals and talked several times with the different staff but staffing changes so it's hard to get consistency. There is a dreadful turn over in staff. They have very few staff members who stay for long. There have been many excellent persons who are there for a time then leave for various reason. Others that have been hired have lost their jobs. I have personally seen outdated food in the resident's refrigerator, no snacks available for the residents, filth in the laundry room, broken machines for a fairly long time, and have from time to time had to hire help to clean my family member's room due to lack of staff. The persons caring for the residents are almost always kind but with the turn over it is hard emotionally on the residents. The accounting personal have also changed and there have been some glitches but they seem nice.

We were quoted one price and that was raised $3500/month. We had originally gone through a specific priced checklist and told some things were "included" in the rent by the sales staff only to find they were not included.

Please read my review before placing your love one here!!!!! The staff is horrible. Multiple times my dad would press the call button and they would not come into his room for 40 minutes. I would walk down to the station and all nurses and aids would be sitting on their phones. I would let them know my dad needed assistance and they would tell me to press the call button. After I told them I did about 40 minutes ago it still took them 10 minutes to come into his room. Another time my dad fell but was able to crawl to the call button. It took them about 30 minutes to get into his room. They absolutely did not take of his health. Multiple times they would not give him his required meds. When my dad had blood clots in both legs they had a company do a certain test to see if they could do a certain type of wrap. He did qualify. We waited 2 weeks and nobody did the wraps. They said nobody in the company was qualified to do them. So why run that test? The dr said he would have a nurse do it but that she was not qualified. No thanks! The food here is horrible. My dad is not a picky eater and does not complain about food. He would say every meal was horrible. The last straw was my dad hearing staff yell at a patient across the hall. We moved him to [community name] and it is night and day compared to this place. Hopefully this will help someone make the right decision with their loved one.

Our parent stayed at Brookdale Troutdale for a period of time. The staff on the floors were more than helpful and did the best they could. The management staff on the other had gave us false info, did not contact us to clarify the info and then billed us for services which were not rendered on behalf of our parent. I did like the floor staff a lot. The main area for the residents was very small and there really was no interaction and activities to keep them busy. They sat in their chairs way too much. Our parent did get out for one ride which I thought was great. As a new resident I felt our parent was left to fend alone. No one really kept a lookout for adjustments and we had to call a lot to get things taken care of. I would not recommend the management at Brookdale/Troutdale.

Initially I thought prosperity oaks/ Claire bridge area for alzeimers was good, but boy was I wrong! As it became Brookdale, no one cared, if staff was missing. With dementia care staff ratio should be higher, instead due to lots of absence, and lack of follow up on managements part, [removed]. They had decent staff initially But on a day someone didn't show up, nothing was done to compensate staff being out. Worse yet, I only found out after my mother was [removed] their night staff at Brookdale was not only poor to begin with, they actually went to sleep when they were supposed to be checking in on elderly patients with dementia whose needs are greater at night. Anyone looking for assisted living for dementia care should think again! What good does it do that the unit is locked down and you can't escape, but your loved one can be seriously hurt at night because staff who are supposed to be checking are asleep!! Worse yet I complained to management about my observations and they totally ignored me. If your loved one has dementia/ alzeimers don't send them there! They charge a high admission fee and made the lobby look beautiful, but the poor residents in Claire bridge are not being looked after the way they should be!

This place is so understaffed my family member has haf to wait for assistance longer than acceptable. Outings have been cancelled and there has been limited activities. Management are rude and so unprofessional

Brookdale touts itself as a place of caring and family however they failed to either for my 98 year old grandmother. Twice my family members found her in dire situations, once on the toilet and once of the floor. We don't know how long she was on both screaming for help. After falling she became ill and was taken to the hospital, after which she was admitted to hospice care. Although Brookdale gave us a prorated rate on the month in which she entered the facility they did not return the favor for the month that she left the facility. She was in Brookdale for less than 30 days, yet we were stuck paying $6,800. They come on as loving, sweet and genuinely caring and in the end they are corporation where your loved one is just a name with money to fill their bank accounts. There is no compassion or understanding and we generally felt there was also a lack of care for our 98 year old grandmother. I would not recommend this Brookdale or any Brookdale to anyone looking for assisted living care.

Very unhappy with this assisted living. Staffing is incredibly short in every aspect of living-housecleaning, aids, dining staff etc.....

They don't seems to care about the food or residents...if you complain about the food they say well that's what they send us! Would not recommend and we are moving mom out!