Brookdale

I would never recommend this community to anyone not only did they neglect my father but they where very abusive to him as well. My dad complained he was having pains and discomfort for two days and the staff did nothing about it. He ended up being admitted into the hospital with a serious UTI. The staff would roughly hold him down and jerk his wheel chair around to make him take his medication. My loved one was there for only five days before I removed him from, I would not suggest that any families put there loved ones in this community.

The staff here is really bad and do not pay attention to there residents. My loved one fell and no one did anything. The staff placed my loved one back in the bed fully dressed and never looked at my loved one to see if anything had happened due to the fall. My loved one had fractured there hip. My loved one had to sit in pain until we came in. The door was locked to my loved ones room and when asked where the key was the nursing staff told me that the maintenance man had the key. Well that day the maintenance man was gone. We had to call the fire Marshall about this. Still nothing has been done. When I ask the nursing staff about what is going on with my loved one none of the nurses can tell me anything. The community told me that when a patient comes in the community they are to get a lanyard with a bell so if they need assistance some one will come. My loved one hit the bell and no one came for 35 minutes. I looked for the nurses or any staff and no one was around at all. Three nurses passed me and no one asked if I needed help with my loved one. Needless to say I will not be recommending this place to anyone.

Initially I was excited to use their services for only 2 weeks when we had to place mom there while we went overseas. After we came back it was a nightmare. Not only did they call social services to investigate us which was totally dismissed and unfounded but they also ordered $146.00 of medication which we recieved a bill for that she no longer needed per her doctor. This place is a nightmare if they aren't going to keep the person permanently but they gave it a good try!! Thank god for our support from the doctors and her home health services!! I will never use their services again!

The community was not upfront when we signed the contract. The community lied to us and misled us with the pricing on the contract. The pricing was one thousand dollars more a month than what the contract said. As we were moving mom in there were people entering and taking things out of her room. We brought it to the attention of the staff and no one did anything about it. I would not recommend Brookdale College Square to my worst enemy!

FOOD IS TERRIBLE,TRY PUTTING SOME GRAVY ON THE MASHED POTATOES. NO CONDIMENTS, WATER IS THEIR DRINK. YOU DO NOT HAVE A CHOICE OF HAMBURGER OR HOT DOG, HAMBURGER IS TOO EXPENSIVE. HOW ABOUT SOME SOFT BUTTER. FOOD IS CORPORATE RUN SWILL. TODAY THEY SERVED, AT LEAST A WEEK OLD PULLED CHIKEN. DRY AND STRINGY, CHOAKABLE. THESE ARE HUMAN BEINGS, TRY MAKING THEIR MEALS EDIBLE.

A beautiful place with a website and literature that reads as if it's almost too good to be true. With over 4 star ratings that I found out came from all the Brookdale assistant living facility's together, not individually rating this one. Looks can be deceiving. They honor nothing they print or say. Please look at all rooms and not just the one they promise to have smelling better or stains cleaned out of carpet. Please talk to random residents that are of your choice and families that visit daily. No weekly cleaning room. No checking on resident every 2 hours, no changing hygiene materials for residents. No cleaning urine and bowel off toilets, showers, trash cans, etc. And leaving our loved ones in wet feces for hours at a time. Way understaffed which makes it very hard on the 2 employees at every shift to take care of the now 28 residents, which makes it even harder for our loved ones. Rush them to meals. Rush them to eat. No assisting resident in need during mealtime. Adds on to billing at end of month for services not rendered. Please be cautious and stay with your loved ones as much as possible here. And for God's sake get a nanny cam! Shame on you Brookdale. Yes it's too good to be true, and yes we're taking our loved ones out of here.

Brookdale in Chickasha is the worst place I've ever experienced. They do NOT check on you every 2 hours that we pay for. They let you sit in your urine. Took 3 weeks to clean room. Carpet nasty. Leaves wet pads on chair and bed. False advertising. Period!

They will lie about how much it costs. Their published rate for a studio is $3320. But if your loved one needs ANYTHING on top of meals they will tack on exorbitant fees. They wanted me to pay $400 a month extra for medication management.. for someone to walk down the hall and hand her a pill. Medication management is included in every other facility I have visited. They do not have registered nurses there 24/7. I would definitely not recommend!

My father was at Brookdale Troutdale for a short time. The layout of the rooms is not great, the space is quite small, the community room cannot hold all the residents nor is it easy to navigate for those who walk slowly or have a walking impediment. The staff who actually work the floor were adequate and truly care for the residents. The management staff is more than difficult to deal with and actually kept $ which should have been returned to the family. There accounting of the funds never did fully explain their process. I would NEVER recommend this place to anyone who loves their family member.

My mother is at this facility. The staff has been quite rude at times. The facility is in a beautiful neighborhood but the building is old although remodeled. The food looks unappetizing to me. It is a good value overall, but I wonder if the price will go up and up, as is the reputation of Brookdale. One of my sisters is happier than I am with the place, in fairness.

Grandma has been her for over a year. There has always been issues with getting her medication on time or at all. We were told to bring her depends when is't actually already paid for though he insurance. We have been making her bed and doing basically all her care. Last week we found out that wasn't true. We were told by her new case worker that we aren't to do any of this, that all we are supposed to do is visit and enjoy each others company. This week her new case worker and the directer are out of town and 3 days in a row we have gone to check on grandma and she in her depends an a t shirt , no pants, and food caked all over her. We were told no one had been in there, but they've been taking he food tray in and out and someone took her call button away from her......Since we started complaning... guess what grandma is now being kicked out..... my monday.... today is THursday... HELLO!!!.......In short don't put a stray dog here

It has been 3 years now since my father passed away at the hands of this horrible facility. This was our first and only experience with an assisted living facility and all I can say is, if you care about your loved one, you should avoid this place at all cost! It is very expensive and there is very little supervision. Residents are left to roam around and fall. Depends are not changed as they should be. My father developed a very, very severe compression sore that was never reported to us until we happened to discover it ourselves. At which point it was so deep (down to the bone), and we demanded that he be taken to the hospital. The wound was so bad and was septic and caused my poor Dad so much pain! He unfortunately passed away shortly after this ordeal. He never returned to Brookdale. This place is a non caring and horrible facility.

While the staff is friendly and kind, there are not nearly enough people to care for the residents. Management is awful. Liars and not honest. Do not send a loved one here. You have been warned. Trust me. You will be sorry.

My mother is the resident mentioned in the note below. She was only at Brookdale Midlothian for 11 weeks. They knew she was a fall risk when they admitted her. While at Brookdale, mom fell about 15 times with 5 of them so severe as to require trips to the ER for xrays, CT scans, stitches, lacerations, etc. I have all the bloody photos as proof. One of the EMS drivers told me they make a lot of ER trips from Brookdale Midlothian. An ER doctor at the hospital recommended moving my mom out of Brookdale Midlothian. Before you put your loved one here, ask questions. Call the Dept of Social Services, call the Long Term Care Ombudsman, call the local hospital (Bon Secours St Francis), call the Chesterfield EMS. Ask all of them about this place. Don't believe the sales pitch. Ask yourself why they are offering incentives/discounts. It's because they cannot fill all the rooms. Maybe it's because of the poor care residents like my mother have received.

We had a very poor experience with Brookdale, and I absolutely would not recommend them to anyone. I think they were downright neglectful of my loved one. Almost every time I visited he was asleep in his room, and more than once he was in a dirty diaper. When something did go wrong and he needed a hospital visit they didn't bother to contact me, I only found out when I called them. I feel like they were just telling me what I wanted to hear before we moved him in, and when I moved him out after a month I only received a tiny refund on the over $9,000 I had paid by the point.

Our loved one lived in the Memory Care unit. The LVNs and CNAs were wonderful. Not so much the administration. We had many voiced many concerns and which rarely listened too. Thankful our loved one is no longer at Brookdale.

My wife was not cared for well at this community. They promised a lot things to me and they did not follow through with them. The staff was not able to care for her. They need more training in dealing with patients with Alzheimer. I was not pleased with their services and I would not recommend this community to anyone.

Very bad experience at this community for my wife, she was at this community for only 2 days. They did not care for very well. The staff did not follow thru with anything they said they would do. The meals were okay. They are very under staffed and I was paying for extra care she was not getting. Over all I wouldn't recommend this community, it needs improving.

This was a terrible community for my husband. He was only there for 6 weeks before we moved him out. The food was terrible and he did not eat. They did not take care of him. I was the one that changed his clothes, cleaned him up and changed his sheets. They did not clean his room. They were charging us for services that were not being provided. The receptionist was very rude to my son when he brought our dog in to visit.

My Father in law was at this community for about 6 days before he ended up in the hospital for 10-11 days. When we first looked at the community we were told there would be an RN on duty at all times and there was not. They did not give him his medication and they did not know the protocol is for a resident in a crisis. It was too expensive compared to other communities. the only good thing I can say is the nurses tried to be good to him.