Brookdale

DO NOT PLACE YOUR LOVED ONES HERE!! I had both my parents here and it was a miserable experience for all. Staff is uneducated and frankly dangerous. Many items stolen from them. Did not know where Alzheimer patient was when I went to visit. Staff said they hadn't seen them in awhile, I found them finally in another client's empty bed, scared and frightened of staff. Med techs performed procedures they were unauthorized to do, ie pushed prolapse back up in client, left another client on floor because he keep falling, Alzheimer clients sat at dining tables for over an hour waiting on food several times, some med techs rough and uncaring. We had to request rooms be cleaned. Overall a terrible experience. Please look for another facility even if have to pay a bit more, it will be worth every penny not to have them there!!

My father was put into their "Skilled Nursing" rehabilitation center after spending two weeks in a hospital for a heart attack. The care he receives from Brookdale has been shoddy at best. One CNA for nine patients and one nurse on each wing. They constantly tell family members that "they have taken care of it" when you call on the phone, but forgetting that family members are standing in my father's room when the call has been made and nothing has been "taken care of". Whatever you do... do NOT go to Brookdale. Having an adult wait to have bathroom assistance for anywhere from 10 minutes to 1/2 an hour is not acceptable (and this is after they have been notified that there is a situation). As far as cleanliness... what ever they use to mop floors with caused a CNA to slip in my fathers room. Friendliness? I have had a good relationship there with one and only one nurse administrator - and she is the boss above bosses. Sure, the value is great because Medicare completely covers my Dad's care for 20 days. We are already looking to move him and it hasn't been a week since he arrived.

First I wouldn't wish this place on my worst enemy. Let me tell you about their memory care unit. They are very understaffed and the people that do work there, tend to work more than 13 hour days. I know because of what a person told me when my mother was there. The memory care patients are left alone more than 20 mins or more (we are talking 10-12 patients in a common area). We saw that with our own eyes. Our mother fell 3 times in one week. She has been at a rehab place for over 3 weeks and no falls because that place hires enough people to take care of their patients. Patients are left in their own waste for hours. One person's mother was there and fell constantly and they made her bring in 24 hour care for her mother. What is the excuse for this? If you can't have enough staff or aren't qualified to take care of patients with Alzheimer's/Dementia then you shouldn't offer this type of care. The night time staff is just as bad because they will be in a breakroom watching television all night as opposed to oh actually checking on patients. They will sell you a great sell but they do not follow through with what you are told. Save your money and for your own loved one's safety do not bring them to this place.

This is not a good community they are not caring for my father very well. They are very under staffed, they are not responsive when he needs some help. They made promises and did not follow through with them. He falls about three times a week and no one is ever there to help him. I will start looking into other community's, because this is not a good fit. I would not recommend this community.

Do not trust this place. Sherry [removed] the manager Nurse is only there to protect herself and/or employees. I would highly recommend your research other alternatives for your loved ones!!

This place is HORRIBLE. If you have a family friend that works there they you will be in great hands. If you dont there is not fair treatment. We even had the Head RN give information out to individuals that she should not have. Corporate did nothing. We got our family member out of there. I would NOT recommend this for anyone.

Never put your loved one here. Sales pitch was great and made to sound like a perfect fit. Reality was at the opposite end of the spectrum. They asked for feedback, said they would fix issues, but everything got worse. High turnover, low occupancy rate....ask yourself why. Not enough staff and certainly not enough trained staff. Everyone passes the buck so problems do not get fixed. The tone is set at the top with the executive director who "investigates" but makes no improvements.

Unfortunately now is not the best time for a review. Our loved one moved in this year and we are still trying to get the simple things in order. Basic care and attentiveness are difficult tasks for the day shift.

We moved my mom in and now only 40 days later, we are moving her out to do terrible care services. The tour was great and we were told things that sounded great. Once we got mom moved in, it was like she lived in a different place than the one we toured. We were told that a nurse or CSA would come into her room about every 2 hours to check on her. That hardly ever happened. She forgets what time meals are and we were told not to worry about that as someone would come and get her. One day we found her sitting in her room 45 min after lunch had started because no one came to get her. We asked about these things and then we were told that we could get them only if we paid more. Now at almost $6,000 a month we are still not getting the services so we have to move her again. PLEASE ONLY move someone here if they are VERY healthy.

I let the high price and fancy facility trick me into thinking I had my mom in the best place. She was only there for a short while before she passed away, Afterwards, I realized she was not receiving good care. The family members are treated awful. The director won't return calls ever. Even though I always paid early they lost my payments and harassed me for direct access to our bank account. That period of time was awful. Whenever I went to visit they called me in the office and tried to get more money out of me. They know that once a dementia patient is settled it's hard to move them so they were always trying to raise the rate. We were always overcharged and nobody would correct the billing. I was in the process of getting a lawyer and had contacted the Elderly Services Ombudsman, then my mom passed away unexpectedly. It's only about the $$$.

Since Brookdale bought Emeritus assisted living (March 2014) the place has turned into a nightmare. My mother lived there for nearly four years (until Janury 2016). In the two years that Brookdale had owned the Las Vegas assisted living center there have been hundreds of complaints filed with the state health department (go on statistics.Health.nv.gov, you can see that the facility has had hundreds of deficiencies cited against them by the state). Between 3/2014 and Febrary 2016 there has been six different directors (all have been fired or left abruptly) so there is no continuity and zero response to family and resident complaints. Last but not least Emeritus has a predatory pricing strategy. My moms rent increased from $1050/month to $1898/month in January 2016. On 11/7/2015 my mom signed a lease with a rate increase that put her rent at $1759. On 1/1/2016 she received a rent bill for $1898. When we called Emeritus they refused to provide a response and then charged her a $250 late rent charge for the rent stated in the lease (which she paid on 1/3/2016 for $1759). She had no idea her rent had been increased to $1898 on 1/1/2016. We asked for a meeting with the director, Denuse, and she said that this was just how Emeritus works. A week later she was terminated. Brookdale is truly a predatory and disgraceful company that is preying on America's elderly. There is absolutely no national oversight being provided by the federal government to protect and help seniors living in assisted living centers.

My Mother was here for 2 months. They suggested she be placed in memory care to be in close proximity to the staff. My mother was totally aware of her surroundings and oriented. She had no call bell, so they provided her with a jingle bell to ring. Be careful here. My experience was they were more concerned with signing someone up for long term, than the residents true needs. We moved to another Brookdale facility and it's great!

Brookdale was not a very good experience for us. Had my dad there for a week & the care they promised for him as an Alzheimer's resident was not as we expected. Laundry laid on the bedroom floor all week, carpet was never vacuumed, crumbs were all around his chair, trash never carried out, ants all over a glass left on a table by his chair, bed only made once, didn't furnish towels & wash cloths for every day use. Of course there was an excuse for everything. Probably a lack of communication between the staff members but we had seen enough!!

Very disappointed in Brook Dale briargate. What they put my elderly parent through was unconscionable. Yes I know all about the love they portray, but if your loved one has a big health issue or behavior issue this is the last place you would want your loved one to be. Moving my loved one here will always be my biggest regret.

Had a family member there for 6 months until March 2016. Since they merged companies in 2014, the facility has been on a troubling downward spiral. They have had significant staff turnover in the past 12 months and the aides are not trained properly. We never witnessed any management overseeing the staff. There is quite a bit wrong here that needs to be addressed. Specifically, lost items, overcharges, the food, but even worse is what I witnessed on my last visit. During mealtime, 4-5 people were struggling to get a piece of lettuce in their mouths that should have been cut into 4 smaller pieces. I saw 2 aides sitting at a separate table chatting and no one did anything, I felt so bad that I went to help them cut their food myself. They are understaffed, and the ratio is approx 1 aide to at least 20+ residents. When I arrived, I saw my aunt on the couch with wet pants and a big wet stain. I ran around to find someone and I asked someone to help her, she said she was not assigned to her that day. Then when I went to take her back to her room to change her myself, she had no clean clothes in her room (she has 10 pairs of pants), I quickly left (hoping my aunt would stay put) to find a manager and they said there wasn't one available. No one knew anything about her laundry. Then I saw a man sitting on the same couch in the wet spot. Completely awful experience. We moved my aunt out within 48 hours.

PLEASE SAVE YOURSELF AND AVOID THIS FACILITY!! Our parent has been here for over 6 months and they have had 2 new Administrators within 3 months. They were bought out 2 years ago - used to be Emeritus at Woodland Place (and it was a good facility according to the professionals I work with) but many issues have been caused by the corporate buyout, but most importantly, the staff and aides that work here do not care about the residents AT ALL. We have had several family members visit each week on a regular basis and have seen too many atrocities to mention to us and others. Residents are left on their own to eat, not engaged, are not attended to when they have "accidents" and the aides are not trained at all no matter what Brookdale may tell you. They are incompetent. We are in the process of looking for another facility for our parent and unfortunately can't have them live with us as we work long hours and have no one else to assist. I cannot think of one good thing to say about Vestal West... they overcharge for everything and "borrow" items from one resident to another (without replacing), claim to launder each residents clothes separately (but they do not) they lose clothes or they wind up with others. The food is consistently very poor quality and never the correct temperature. It seems they open cans and pour it on the plates. Generally people with dementia need assistance or encouraging with eating. I personally watched 4 or 5 residents during dinner trying to fit a piece of food into their mouths that should have been cut for them. Even worse was there were two aides sitting in the same room at their own table chatting and laughing. I asked if they could help, but they said they were not "assigned" to any of them. It was so pathetic that I got up to help them. When I went to find management, no one was around. Utterly impossible to believe - or even witness, but all true. I saw a woman sitting on the couch with a big wet stain around her and her pants completely wet. Her friend went to find someone to assist, and again passed an aide who said she wasn't assigned to the woman. The receptionist just looked at her with a blank stare. There was no one to help this poor woman except for her friend! When she took her back to her room, a few minutes later a man walked over and sat on the same couch with the wet spot! No one did a thing. I went looking for any one of authority and to no avail. It was 5pm on a weekend and there wasn't a manager on duty. I could not believe some of these stories months ago, but now witnessing firsthand there should be someone from the state stepping in. This facility demonstrates the worst in class. We are so worried about our parent that we hired companions to come in to cover times we can't be there. If I could rate Brookdale with a negative number, I would. Please do not be fooled by their sales pitch. It's the only time you will see someone watching over things, during a tour -- and when the Administrator is the one cleaning something, who is doing her job? Corporate needs to come here in a big way and wipe the slate and replace everyone here (again). Not sure even that will help since they have attempted to improve this place since they took over. They do not know what they are doing and it is very scary. Please save a life and do not subject anyone you care about to this toxic environment.

I would not recommend this facility! My father was evaluated before going in and within 2 days of placing him they said he was not a fit there and we had to remove him and was forced to pay for an extra 30 days. We would visit and find him stuck on the floor with no assistance to get up, his linens missing, his roommate locking him out of the room, he didn't get fed breakfast because he over slept. This facility caused hardship and pain.

food quality has really deteriorated and they are now limiting food servings to 1/3 cup of vegetables. They keep running out of food as well. It seems like the cooking is done by individuals that do not really know how to cook food, but perhaps are better at opening cans of food and heating it up for the residents. Residents are definitely not getting their monies worth in living here. People working there seem to be friendly, but being friendly is by far an inadequate trade for serving good nutritious food for adults.

Terribly disorganized from corporate to local branch. Local branch understaffed. Poor care. Billing department extremely disorganized. Moved my loved one out after 5 months. Would not recommend.

This place is the worst. I read the glowing comments above and realize they must be written by people who work at this faculty. This is not a fabulous place. The aides are not nice and helpful. These are lies. Do not be fooled by the positive comments. If you are a completely independent person who needs no help then great for you because no one will ever be there to help you. Did you know that the sides are not allowed to help people up when they fall. Ask for town records on the amount of time ambulances had to be called to get people up who fell waiting for help. When sicknesses go around 3 or 4 times a year they do not even have a cleaning service come in to disinfect. If you love your family members do not let them live here.