Brookdale

Every aspect of Brookdale Everett is a 1! My mother has fallen twice after 5pm because no one is watching her.I was there one night and couldn't find anyone in the building,I had to call 911 myself. They over-charged me as well! I am very dissatisfied with Brookdale.

My parent pays an exorbitant amount of money to live here. A few outstanding staff members, but a few that mgmt should have passed in. Competent management is not reflected in some employees. Also, should only hire direct caregivers who speak English as first language. It is ridiculous to expect elderly folks who may have their own communication issues to have to struggle to understand staff who can barely speak English. Food service is unacceptable for the cost-- my loved one has just stopped complaining, as they learned right away that it did zero good. I wouldn't feed this quality of food to anyone, esp. someone with documented dietary restrictions. Why can't a facility in the business of providing residential accommodations for fragile elderly get their feeding operation right, for the high cost paid by residents? This is just one of the aspects of this racket that should be better & more strictly regulated, for the wellbeing & health of clients, who this facility claims in all their forms of marketing propaganda to care so much about. My loved one pays roughly half the equivalent of one night in a hospital, for one day of care, yet receives about 1/10 the level of attention & true, medically-competent care that they should. No real doctor on site. Caregiver staff largely unaware medically. Nurse practitioner unresponsive. Families are urged to pay close attention & have plan in place in case of need for serious medical attention, because it is not available here. Roaches observed in room & common areas. Understaffed, so staff from other locations brought in who don't give a flip about the residents, & it shows. Housekeeping - doesn't seem to be done. Bathroom sink & floors always dirty. This place is certainly better than some others in Houston, but for the money, more on the side of near-poor than "excellent". Consumers MUST check & believe the negative reviews & use common sense when interpreting them. People give reviews because they feel something should be brought to the company's attention. This company doesn't care about dissatisfied (temporary) customers. This whole business is a money-grabbing joke. The return in quality for (life-long, hard-earned) dollars spent is below poor. Whoever's getting rich at the helm of this company should be ashamed. *Many reviews of this location found online are clearly bogus, as they contain some exactly identical phrases among different reviews, that can't possibly be written by different objective parties.

Please read the reviews below too..this place is bad!!! My husbands family had their mother there. Preferential treatment was given for her entire two year stay to individuals at this place. Our mom received it too. It is not right!!! The staff was giving private medical and family information to parties they should not have regarding our mom. This came from the top RN at this site. Management was advised..nothing changed. While she was there, another resident had fallen from their bed. Our mother told us he needed bed rails and she even told the staff! Nothing happened...even though he was injured from the fall. Our mom was lethargic and depressed while there. We have moved her to a new place and she is like a new person...no depression, very energetic, literally a 180 degree change. Please do not place your loved ones at Brookdale Hagerstown. Please take care and watch out for your loved ones while in these homes. I was astonished that even the RN at this location participated in this kind of care. If a zero could be given it would have been done.

We had a terrible experience at Lanier Place. They assured us that my dad would be well taken care of and did not follow through on their promises. He was in the memory care unit, which was completely understaffed. My mom only let him stay there 8 days before she brought him home. He was no clean, he was so out of it and just hung out with one lady he thought was his wife. There was no supervision, and the staff allowed them to go in each other rooms alone. This was a very costly mistake as they would not refund any of our money. So disappointed!

My loved one stayed here for respite. She came back with a urinary tract infection, yeast infection and a rash across her body.She fell two times while staying there for 7 days. They cut her hair without asking for permission. She has dementia, even if they asked her they should have verified with me. When I went to pick her up there wasn't staff in sight. I had to wheel out two laundry baskets and no one offered to help me. She will not be coming back here again.

Looks can be very deceiving. Don't risk your loved ones life like I did by falling for pretty decor and nice fake smiles. Their main concern is profit. My Dad lived there for only 2 months and I am very grateful that I was able to be there every day and see what really goes on there. We found his blood pressure meds on the floor and in the bed. His BP was sky high, he could have had a stroke and died there. Asking for them to take BP and got a lot of excuses why they can't get a reading until we start heading out the door to ER. They clearly had a lot to hide judging by the way they acted when I asked for Dads medical records. Property of the patient according to NH bill of rights, page 2 sec.10. They refused to give them to us. Had to call NH Ombudsman. When I finally received the records there was a lot of missing info. No daily vitals. No medication administration records. No BP records for month of Jan when problems occurred. No notes from CNA or RN in resident log except 5 entries by the director of nursing. Seems very odd that for Dec there was 5 pages of notes by various staff but January the only person who had time to write in Dads log was the DON????? The whole experience really just felt slimy. Fake smiles covering up an lot of inadequate care and very understaffed. Had other issues getting help with daily activities also but not life threatening like the mismanagement of medication.

They did not listen to us that he was having a reaction to the medication and he was hospitalized. I would not recommend this place to any body. They were giving him too much medicine. They don't have enough staff to care for memory care patients and [Removed] them . Nurses lie and are incompetent. They told me nothing was wrong and he was having a reaction. When we went in to speak to the head nurse we were told she had left but she was still in the building listening to everything we said. After his hospitalization, we were cleaning out his room and they had the nerve to hand us a bill for the next month. They should have to pay for his medical expenses.

I cannot give Brookdale any stars. Memory care is awful. My spouse was there only 5 hours and had 3 falls. The 3rd fall landed him in the hospital for a week. Poor staffing levels. Beware!

Please do not promote this property. I had to pull my husband out in an emergency and he was hospitalized for 3 days. On top of that they want me to pay for the entire month. There nursing staff does not listen to the family members and they deny anything that will make them change how they take care of the individuals that live there. You can not tell me that my husband was just stiff from sitting when the hospital tells me different.

I have never been so displeased with a company before as much as I have been with this community. They had provided absolutely horrible quality of care for my loved one, it had gotten so bad that I ended up removing him after a short time of being there. There was never enough staff working and the call wait times for the call light where some times over an hour at times. My dear friend never got showered or bathed as well. It had got so bad that the physical therapist ended up taking time out of there appointment to clean him up and get him changed into a fresh gown. The bedroom was also always a mess and never cleaned up for him like they had promised they would do so after multiple complaints. I would never recommend this assisted living to anyone and wish I never exposed my friend to that experience.

We were told that the facility would offer many things and that they would help my mom transition into it all. She is usually left in her room with no notice that anything is going to occur and as a new resident, it would have been helpful to have reminders. We pay extra for extra care and when my mom presses the button for help, it often takes them forever to come and help her (45 minutes to an hour). Some aides are very nice and others, not so much. They said that they had doctors who work in the facility and can help work with her there. i told them to let me mom know about it and how it works. We are a month and a half later and they just finally did it yesterday (because my sister and i had to call several times during the day to insist). The quality of caring is nowhere near what I was informed originally. It also took almost a month for them to start her laundry service. She still does not have a proper button pendent that will go off automatically if she falls either.

We received terrible service for my parent. Brookdale did not bathe my mother in almost 2 weeks of stay. They also lost (threw out) her hearing aid, costing almost $2500. She also fell twice and received injuries. She was worse off for staying there.

My mom was in the rehab center (skilled nursing) and in Clare Bridge Memory Care. The experiences at both places were terrible. Her care in rehab was substandard. Left to sit in soiled diapers. Getting very little attention. I have no complaints about the therapists. They seemed to be doing their jobs. She had been there 3 times and hated it. I found out that she's still being billed for a wheelchair but she passed away at the end of July and here it is, almost December 1st. They had her sign for the chair and she had Alzheimer's. They don't know where it is, at this point. As far as Clare Bridge...a complete nightmare. Falls all the time, smelling like urine, her clothes turning up missing, rude employees, etc, etc, etc. So many urine stains on her (almost) brand new mattress, watery diarrhea left to dry all over the bathroom floor and lower part of the walls. She was on her death bed, semi-comatose, and no one called us for a day and a half. I found her in that condition when I went to visit her. Everyone was outside having a bbq while she was left in her bedroom, alone. We all missed out on time with her while she was left by herself. I wouldn't let either place take care of my neighbor's dog!!!

DO NOT place your loved one in this facility. We moved Dad into their memory care unit and immediately realized they were unable to provide appropriate care for him. They took him to activities without his hearing aids in place which increased his confusion, they neglected to apply lotion which caused his skin to become extremely dry and scaly, he constantly appeared disheveled, etc. We moved him out three weeks later and the director, [Removed], has been unable to provide us with a correct final bill for three months now. Two weeks after Dad left, they tried to withdraw $11,272 from his checking account. We were able to stop that payment and I talked with [Removed] three days later. He said the final bill would be $2,684 but they never issued a bill for that amount. The last bill they sent was for $5,277 including a $250 late fee! If you want your loved one to receive quality care in a professionally-run senior community DO NOT move them to Mirage Inn.

I thought this would be a good fit for my father. It was clean and the staff was friendly. Then I did some searching onine for reviews and complaints. Wow. Talk about a nightmare. A local tv station has a collection of stories about the problems here. The Dept of Social Services has many inspection reports with serious violations. Changed my mind. Will not move Dad to this place.

This facility was terrible to my mother. She should have never been in there, even the Nurse who evaluated her thought she needed the dementia care facility, the sales person said Oh no we will take good care of her. She paid way too much for care she never received. Having her fall 5 times in a day and a half and the staff was no where to be found. She pressed her lanyard and no one came to help her. I came and had to find staff and they still took their time getting to her even after I pressed her lanyard. This place is not for anyone with health issues. My mother spent more time in the Emergency room then she did at Brookdale Spring Meadows. They even forgot to come get her for meals, good thing I was there and this was her first night in her new place. The staff knew she had dementia and several other issues, but they did not care. Word of mouth travels quickly and I have told people do not place any family members they care about in Brookdale Spring Meadows. It was awful, moved her in and not even a week later moved her out! Another thing is all her paperwork was in order and not one person knew she was even moved in. The miscommunication between the Sales, Administrative staff was terrible. I am still very bitter about this place. My mother passed away 3 weeks after moving her out of there. She may have been sick but having fallen so many times and head trauma did not help the fact of her passing so soon. I even had Drs at the ER tell me she is not safe to go back there, that meant a lot to me and my family. Do yourself a favor and do not even step foot in that place!

Very difficult transition verbal promises are unfulfilled. Travel to doctors was a big misrepresentation. We will be looking at other alternatives

my family moved me out jewelry and money stolen find somewhere else

If i only knew what i know now.If your loved one has a dementia and is living in the memory care,don't expect much assistance.The staff does not know how to handle or care for people with dementia. I was told there were lots of activities when my loved one moved in,but every time i visited or got reports from visitors, my loved one was watching TV in a little room with rest. Residents need more stimulation.Too much sitting and TV watching. Memory Care Director need to be out checking on resident's and staff instead of in the up front office chatting old day. We make several complaints, the Director talks a good talk , nothing but every time it's a lye, it's really getting old. Really poor care and mismanagement. It's extremely difficult to reach anyone other that leaving a message or get a call back.They never return your call. Stay away from Brookdale Orange Park Memory Care. Please DO YOUR RESEARCH.

Horrible. My parents are at Brookdale Cypress Lake, in the assisted living section and the care there is non-existent. The living conditions are so bad that we've had to hire an outside cleaning service for their apartment. The staff has literally told my mother, after she has asked to go to the bathroom, to "go ahead and wet yourself, you're wearing Depends, aren't you?" Change of the Director meant nothing, still the same poor service for seniors. This past week, after visiting them, we saw the cleaning crew across the hall and asked if they would be in to my parent's apartment next. They assured us that they would but they were a no-show. Understand that this is a business but is this how you would like YOUR parents to be treated?