Brookdale

I had my mom move in December and moved her out January. The facility is now well kept. There is no place for residents to walk outside. There is an out door area, very small, where folks can sit. One chair. The rooms are small and depressing, the daily activities are very basic and do not promote any mental or physical stimulation. Coloring, Bingo and balloon toss. That's about it. The food is served only at 3 specific times per day and it is not nutritious or appealing. I was very supprised at the quality of food served. The staff could use a reboot and the front door is always locked and you must wait for an attendant to let you in and out. There is a 3K non- refundable "community fee" that we now must pay event though we move mom out in one month. Shame!

My father was in Brookdale Central Chandler for approximately 6 weeks in their memory care wing 1 year ago. Over all it was a miserable experience. The 'sales process' of course was on point. Lots of promises etc. however, nothing promised became a reality. The care he received was the bare minimum as it was all the staff could handle due to being so overwhelmed and understaffed. (an aid actually cried speaking to me on this on more than one occasion) We were told over and over how supportive we were as a family because we had someone visiting my dad several times per day 7 days a week. I can only imagine the care the other residents don't get. After it became clear dad was not getting the care he needed we moved him to a group home where he was taken care of beyond our hopes and expectations. Now on to the worst part of the experience. My dad has since passed away. Brookdale owes my mother a large sum of money. You see, my dad was qualified for ALTCS, however, upon moving him in, my 82 year old mother paid out of savings for his care, while paper work was being processed. To this day, Brookdale has never billed ALTCS for my dad's care even though he is qualified. We not only have been dealing with the loss of my dad, but also trying to get a refund from them for my mother, for a YEAR. Oh, and they have since sent my dad's account (mom's account now to deal with) to collections. Did I say this has been going on for a year? Too many emails, phone calls, snail mail, voice mails to count in trying to get this resolved. NO one seems to know how to help! Re-explaining the situation over and over, not getting called back, bad phone numbers, bounced back emails. We are now working with an attorney and an Ombudsman to get this cleared up. If you are looking for memory care for your loved one, stay clear of Brookdale and look closely at home group care. The experience was day and night. Oh, and the group home had no problem billing ALTCS and getting paid on time and without issue.

I would not recommend to anyone ,they do not really care for loved ones.They medicate rather then deal with there needs and way over priced .and rooms are not cleaned .and thy charge you for everything even it was not done .please if u love your loved ones this is not the place pulled my father in -law out after five weeks .

When we first moved in it was very nice and everyone was very attentive to our needs. Once the director was replaced and a new one assigned the care was not good. There were times you couldn't even walk in my loved ones room because of all the clothes, food, bed linens and more all over the floor. This was terrible. My loved ones room and bathroom was filthy and I personally had to clean it. My loved one was told to sign up with all in house care because that would make everything easier and we would get test that were need immediately. My loved one went for over a month after we requested a UTI test and was basically ignored. Our loved one was forced out without noticed and is still in the hospital with problems that resulted from being hit by another resident on a motorized scooter, Brookdale never called for ambulance when the incident happened and just said our loved one was fine. Our loved one has never recovered from this incident.

This is our experience with Brookdale on El Pintado: We wanted to move our mom from a private home to a facility with more activities and more people for her to interact with. Brookdale nurse came to evaluate her and came up with a quote. Also the sales person promised to work with long term care insurance for partial reimbursement. They also told us, there will be another evaluation once she moves in, but the difference in cost would be very minimal. We agreed to the price and moved her to the facility. 3 weeks later, Brookdale notified us that they will increase her cost by $750 per month (after they did evaluation). Brookdale charges you facility fee so once you move in, if you decide to move out, they keep the fee... We argued with the managers and told them we will move mom elsewhere.... The nurse said, she will make mom "walk again" so we will not have to pay extra $750.... As you can imagine, she did not walk before we moved her to Brookdale, she did not start walking any time after.... They did not increased cost at that time, but they resisted to submit any documents to Long Term Care for reimbursement (they slowly increased her cost over a period of 6 months she was there). I tried calling them, but both managers were never available and never called or email back. I did manage to get a hold of them once in a blue moon, but nothing ever came out of it. About their services-- Their food is very poor, there is a strong smell of urine, and facility is understaffed. If you try to deliver a message about medication -- i suggest to keep calling-- they will not follow up. I know a couple of people who moved their loved once from Brookdale because they kept increasing their rent. Not everything was negative-- there were a couple of very nice people who were taking care of residence, but overall experience is one star and not worth it.

This place is constantly understaffed and only cares about money. Most of the residents require way more care than they are legally allowed to give, therefore they just go without the care needed most of the time.

Nice, clean atmosphere. As for prompt service, there is none. RARELY checks on our family member that is paying dearly to stay there... When worker told family they would leave door open and would check often, we found door shut and no one had been in there....even after a fall that no one was there for...again. No one seems to be able to update the family on anything without us having to ask several times, and then staff acts as if we're harassing them. There are very clearly not enough workers to keep up. Wait time to get in/out of building is crazy. From what I have witnessed, my loved one is not treated by staff as someone that is loved, someone that has experienced love and pain and marriage and war and children and grandchildren and so on....my loved one is treated like a chore that is thrown to the bottom of the list and ignored. Guess it's just business?????

My wife was recommended to go there. It was a mistake, all they wanted to do was to see how much they could charge me. My wife came from a weekend in Sacred Heart and they had her on schizo meds, after she arrived they did nothing to change her for the better, all the people that I saw were walking around like zombies. After seeing her the same for 17 days I took her out of there. I saw a specialist and he lowered her dosages and she was fine. I would not recommend this place because of the care. She was there for 17 days and I paid $12,000 for lousy care. We also lost 2 pairs of shoes and a remote control.

i know that activity's don;t happen like they should most of the time the residents are just sitting around doing nothing, they are always asking is there anything going on . the activity director is always in the BOD office sitting around and not doing her activity's like she should, most things get cancelled cause she does not want to do the things that she as planned on the calendar.

This place is very nasty!! I would not put my dog in here!! they have roaches/ bed bugs and serve awful food. They will hire anyone off the streets!! It wasn't a safe environment for my mom AT ALL!! All these people want is money ,money,money and the staff talks very rude to the residents, because of there illness they feel that they don't understand, so if you can please keep your loved ones home I beg you!!!. my father is doing very well now that he is home with us. I will never make this mistake again Ever!!! If I were to ad anymore they would be shut down today!!! I don't even wanna give it a half of star

I think this facility is better for people that drop their loved ones off and aren’t involved with their care. Staff and management are rude and [Removed]. Food is horrible, most of the time the staff can’t even tell you what they are serving. The bathroom toilet and floor are always dirty. Very very disappointed in the quality of care. Mom was very sick for 5 days before they even noticed. It is a huge worry, can’t wait to get her moved. Management is totally incompetent and gets worse from there. There are 3 or 4 staff members that are very good, the others not. Problems have been discussed with the director to no avail, completely ignored. The quality of care you get depends on the nurse on duty. There is one we think the world of, the others not.

Horrible place, DO NOT go here, they lure you in the door with false information and once your moved in or you have moved your family member in they start ripping you off with hidden charges. Then they tell you that you need to move out because they were caught and called out on things. The cleaning staff lie to the residence. They say they responded to a call button help in 3 mins but for real they took 15+ mins to get to the room. Then they don't want to tell you who is in charge. When you file a complaint they DO retaliate against the resident. Do not go here. save your money and go somewhere safer and more trust worthy. Not every person here is bad but I will NOT trust anyone here anymore! Liars, untrustworthy, unsafe. A complaint has already been filed with BBB and a few other agencies.

They are so nice and so accommodating to get you to move in. When you are in then they forget about you. At first my mom moved into independent living and was told a buddy would be given to her to help her and to show her around but it never happened. She just sat in her room and did nothing. She couldn't even get out to eat because she was still in a wheelchair from a broken hip. So, we moved her to assisted living because she was losing weight and not doing well. It was a little better. They missed a couple of her first meals but eventually started taking her to her meals so she was feeling a little better, being around other people, and she gained some of her weight back. They gave her a per month price of $2465 and charged $3480 per month when they sent the bill. We went ahead and sent in the $2465 payment for 2 months and contacted two people there that the bill was wrong. We were told someone from billing would call us but no one ever called us back. They just sent a new bill with a $250 late fee. Are you kidding? $250 late fee and for your mistake? Really? I don't know what to do. No one will help. I don't know if they have too many patients and not enough staff or what the problem is with this place but it's been more than disappointing when you pay that kind of money hoping that your mom will be taken care and no one cares and then they over charge and sending a late fee charge of $250 is just past my understanding of taking advantage of the elderly. They should be ashamed. Mom fell there a week ago and has been in the hospital and not a soul there has called to check on her. I would not recommend Brookdale Jackson Oaks to anyone. It's all about making money to them. They don't care about your mom or dad. They'll take your money though and charge you more than your contract states and no one will fix it. I'm so extremely disappointed in this place. I wish there was a good place for mom to go when she gets out of Spire.

DO NOT PUT YOUR LOVED ONES HERE IN COEUR D'ALENE. They evicted an old lady after she paid for two years in independent living and was ready to move to assisted the day before she was supposed to move. They didn't want someone on social security after they took all her money for two years. The staff is atrocious, the food is not meant for human consumption. They call a bowl of broth with 2 potato bites in it a stew. They claim a hot roast beef sandwich does not have gravy. When they have something featuring "bacon" they might give you 1/3 of a piece of bacon. Please ask other residents how they are treated before you move your loved one in.

My Mother lived here and I was not impressed at all. she lived there just over a month. My mother was living in what they call the cottages / senior living. When she moved in the garbage disposal stunk so bad the whole house stunk, both toilets leaked onto the floor the entire time. Maintenance came out multiple times and never fixed the issue. when we moved her belongings out, the toilets were still leaking. My mother would have to turn on and off the toilet supply line to use the bathroom. The disposal was never addressed. It has a fell of "temporary" and are approached like it's all about the money. It looks beautiful, but that's where it stops. They suck you in, and start drainings Moms bank account. Very disappointed.

My wife was in Brookdale Mentor memory care unit for about 5 months. It was a terrible experience for my family. She was sent to the ER 3 times in three weeks due to medication mistakes. She was scratched up badly two times by the same caregiver. I moved he out to a new place. Management was unresponsive to my complaints. My wife escaped from the unit and was found about 1/4-1/2 mile away. I would never put another loved one in this place. I regret the day I entrusted my wife's care to Brookdale.

Can not deliver 5 star service Inadequate facilities (rooms no ac, irregularly cleaned) Coded Care, unequal treatment UNDERSTAFFED Unsanitary conditions Lack of proper medical care or clear plan of care and quality of care Uncaring Administrative Executives Rude admin untrained staff members, 5 stars bullying intimation and on passing the buck. There are a Few committed direct care care and concierge staff. Upon dismissal patients personal belongings returned in black trash bags **The cost per month is after insurance.

There are always bed bugs in most rooms. The staff try to cover the bed bugs problem when State arrives. My mother's roommate had bed bugs and the bugs ended up spreading to her room. I had to move my mom to a different assisted living in Cibalo. Brooksdale at Amber Oaks is a pretty rundown building. Not very sanitary...

Terribly disorganized. Not prepared for emergencies.

This community and its staff are terrible. The person at the front desk is terrible, she's extremely unfriendly and rude when guesses come to visit and they stop at the front desk to sign-in, She makes a terrible impression and it goes downhill from there. This community is very poorly managed, it is [Removed], smells and the residents have to ask for things like toilet paper and then they're given just 1 roll. I made the mistake of using the public restroom and it was absolutely horrible inside [Removed] and who knows when it was cleaned last. It did not take me long to move my mother out of this community.