Brookdale

1. We never received the Exhibit Z(service pricing) when we toured. We were very forthcoming my grandmother is on a fixed income so anything much more than $3500 would not be feasible for her. One week in the addition of 2 services makes it impossible for her to stay there. 2. My grandmother arrived Wednesday the 4th and was not bathed for a week despite paying for the service and her room was not cleaned despite that being included. 3. After explaining my gmaws introverted personality, we were assured, a welcoming committee would greet her, show her the facilities and invite her to meals and activities. That never happened. The first day she was there, she had to go to 3 tables to find a place to sit. Then not knowing where the closest restrooms were, she had an accident on the way back to her room despite asking for help in the hall. It was my mom who cleaned her up and asked for a welcome packed and a list of activities. She also missed dinner her second day because she was unsure of timing and where to go and she likely would have missed lunch today had I not called and asked them to take her. 4. My gmaw was released from rehab with a catheter. This is new for her and us as well. Up until the stroke she lived independently and had complete control of her bowels. The nurse Amanda was rude when showing my mom and grandmother how to empty the bag and made it very clear, that was not in her job description. 5. My gmaw fell out of bed her 4th night there. BD claims the night staff checks on the residents every 2-4 hours but there is no log to verify when their last check occurred. She rang her call bell but it was never answered. She also said she managed to knock on her neighbors wall but that too, went unanswered. She was not found until 7:30 AM and my aunt not made ware until 9:30 AM. My gmaw has been there less than a week and the treatment she has received has been sub par at best and is bordering on neglect. I would not recommend this place to anyone.

Brookdale in Chandler used to be a great place for my mom to live. I was confident in the nurse, and her staff. New management recently brought it, everything has changed, I haven’t slept since they relieved the nurse and most of her staff for no apparent reason... one day they were gone without explanation... I’m looking to relocate my mother.

This place is horrible nurses were addicts and taking residents medication my parent got head lice and they recently on top of that had bed bugs their son is the worst to talk to and the ed doesn't see what's goin on with employees their is no happy place in the building staff is rude they cover it Do Not take your loved one their if you value the health and well being

Do not take your love one to this facility. You will be blindsided for they do not provide the care they promote. The nursing staff do not communicate with each other, it is all about money. I cleaned my husband's room more that once. The nursing staff do not communicate with the patient's family. Basically, it's all about money and filling those beds. The food is not that good and they don't have any regards to taking care of the patients. They love to Baker Act their clients since they don't know how to take care of them after they make a commitment to do so. Be Aware everyone......

They accepted my Dad even though at the time he had behavior issues. The staff said it would not be a problem. Well after a month and a half it was an issue. He went to the hospital and they didn't want him back. They didn't return any of my $3,700 community fee however. There was no problem with Grayson View keeping that.

We had a terrible experience! Management was awful- check out some employee reviews on line if you want to know how they really feel—-quite revealing! I was appalled by the unprofessional attitude and behavior and lack of understanding by the so called leadership!! Avoid this place!!!!

This was truly a terrible experience. Some very nice nurses but management was disgusting! The arrogance and uncaring, insensitivity of some in charge was unforgivable! If you truly hate a family member- this is the place to put them. Management should be ashamed!!!!! Avoid this miserable environment!

They really don't deserve a rating. My mom was only in for 4 1/2 days when she fell and broke hip. I was assured during transition time she would be watched closely, obviously that was not the case. When I asked what happened nobody knew. I am removing her from Brookdale because of the circumstances. They make sure you pay the max every month for assistance. They refused to refund any monies already paid for the month of May. I definitely would not recommend Brookdale.

If as much care was put into residents as landscaping and inside decor it would be perfect! The residents are awesome, but the majority of staff are "FAKE". Brookdale is great at making a pretty picture... don't get fooled like I did. They blame everything on the disease and never seem to be accountable for anything. I could list numerous things so very wrong here, and NO it's not the same everywhere. We are now paying half the money, not as classy looking place, but I've seen better care in a week than I did in 6 months at Brookdale. $$$$

Brookdale Chapel Hill doubled my aunt's medication; failed to honor the family's written agreement; destroyed value, costly personal items including one necessary for her disability but denied that for months. The staff, including the Director, lied over and over.

I would not recommend this place. We did not have many options when trying to find a place for dad. Not only did they not orient him to the place, but mainly left him alone to end up falling. There was no assessment done that the family was aware of, nor were there any true corrective actions taken after he fell other than pinning him to his chair! If you find a place who does not have a waiting list be very cautious - it means something. The place was cramped, the common area small. People appeared parked in there for the day. Tho the prices appeared comparable to other places when it came time to settle after dad's passing the agency kept money which should have gone back to the family.

My mom was just discharged from the skilled nursing facility. The care is terrible and uncoordinated. My mother developed a blood clot post surgery and they did NOTHING for 2 weeks, despite my questions. The nurses, doctors and physical therapy staff do not coordinate care and point the finger at each other. They made medication errors on more than one occasion. Some of the nurses are good, but most just treat it as an income source and simply dont care about patients' recovery at all. So happy to get her out of this place!

I wish I could give a negative rating, they don't deserve 1 star. This place looks great when you walk in, but beware of leaving your loved one here! They don't change their depends, Every time I went in to check on my mom her depend weighed 10 pounds, guess thats why she had such a bad UTI it turned septis. O, not to mention that after I had been out of town for a trip only to return to my mom smelling so badly, I ask a nurse to check her chart to tell me when she was showered last...12 days!!!What!!! Many times I was in and her sheets smelled liked urine, I took them home with me to clean after that happening to many times. They tell you to bring in things so that they can make a shadow box, I brought in a few things including a 14K golf stick pin, when the shadow box was never made I questioned them, only to find the gold pin missing...imagine that! 99% of the people there don't give a s--- about your loved ones. I only left my mom in here 2 months, that was 2 months to long. She passed away 2 weeks after I got her home. I regret so much every putting her in here! DO NOT put your loved one in this place!

We visited today, thinking about placing a family member. Smell of [removed] in hallways was overwhelming. At lunchtime, residents were still in robes and pajamas. Did not see residents smiling. Not a place we would place a loved one.

My Dad has Vascular Dementia and my sister and I moved him into Brookdale Silver lake, thinking they would take good care of him. We were very wrong. It didn't take very long to realize that the staff is under paid, and not enough staff to take care of him. We found women's clothes belong to other residents hanging in his closet. His clothes, shoes, eye glasses, electric shaver, and other personal items would consistently go missing. His hardwood floor in his room was always sticky from urine and smelled of urine every time we visited weekly. We liked the some of the staff there, but there hands were tied because of the corporate office. It's about the bottom line with them, not the residents well being. Avoid this place, don't put your loved ones in this place. We moved our dad after 2 months, there are better places.

I would not use this facility for a sick animal, my mom received the worst care, night nurse threw her in a chair twice, took her blood and left the band on her arm that tightens it, takes forever when you use call light for someone to come in, no communication at all to family members, the only decent people were the rehab and nurse practitioner, within a day of being discharged from their facility, she was back in ER, with issues that she was having there, but they were treating her for something else that wasn’t related to what they should of been treating her, she was doing so much better in the ER, in less then 3 hours

If I could select "0" Stars I would. All I need to say is my 81 year old Mother was struck by a Staff member during her memory care stay, then given a "immediate termination" status due to her behavior. As a dementia care facility that advertises, "providing compassionate care", that statement should be deleted from their mission statement. To finalize, an increase in staffing or more extensive training by the Administrative Staff before this facility has any chance of improving. Would not recommend this facility for any type of care!!!

My grandmother lived at Brookdale Ononondaga Blvd and now a friend lives there. I am so unimpressed with the care, food and lack of management and caring atmosphere. Both my Grandmom and my friend were often given the wrong meds. This was proven by medical professionals. We wonder how many other times this happened. The beds are not changed, residents are ignored and family treated poorly if they complain. Please reconsider any Brookdale managed facilities!

This place is run by a corporation so it is all about getting as much money as possible ftom you. This place will literally bleed your relative dry. They do not accept Medicaid so once the money runs out you will have to find another place. The directors change on a monthly basis. I’m guessing one of the main reasons is because they are constantly adding unnecessary charges to the bill and the directors tire of hearing all the complaints from the ones who are left paying the bills. The social worker searches you out to lure you in. Her first question is “Does your parent have money?” A red flag should have gone up then but we weren’t prepared and did not have other plans in place. Do your research because there are other more afforfable options out there.

Our BIGGEST regret in the 10 years we managed my father's Alzheimer's was putting him in Brookdale Baywood. They did not give him prescribed PRN medications when he started exhibiting anxious and aggressive behavior nor did they call a physician to evaluate him. Instead, they dumped in the ER for a psych evaluation—a move the psychiatrist who saw him there said there was totally unnecessary. We found another place for him but sadly he passed away a few days later.