Brookdale

This place is sad. I had my father at this place and would like to tell about the things I observed and was told by staff and resident families. And I Quote...... “The administrator [name removed] cares nothing about the residents or staff in this building. The most disgusting part of this place is the nurse [name removed] that lies about outside facilities to get what she wants. She only wants her people that she is getting kick backs from in this building. She tried to make me switch to Compassion Care after she lied about an existing company. [name removed] condones this behavior. She is such a sad Administrator that she has scared the staff into stating she and the Assisted Living are the best.... when at best they are Crap!!!! They will nickel and dime you till you are forced to move out or pay out the [profanity removed] for services not even happening. [name removed] couldn’t tell you the names of half the residents or staff members in this place. [name removed] is a [profanity removed] administrator and a [profanity removed] person. She didn’t make it a Pacifica and is not making it at Brookdale. They may not see it yet but hold on it will be soon. She thinks that because she states she is a woman of faith she is protected. Sad to think GOD is her out!!! [name removed] the nurse of this place is the type of nurse that you would not want to take care if your loved one. The only way she is interested is if there is something in it for her. For example.... Concert tickets, money or anything she can get her hands on! I was told by staff she wants me to switch so she can get some free car washes. Shame on you Brookdale Las Vegas on E Russell for entrusting these two fakes with your company. I hope nobody would ever place their loved one in this money, kick back, death trap!! Go somewhere else..... anywhere but Brookdale Las Vegas on East Russell!!! Thank you for listening to my Rant! It is difficult to hear I’m sure but so sad!!!!

My mom is in memory care. my mom almost died do to lack of proper med treatment and lack of water and food. Ask to be notified if yourloved one refuses meds for one day. No exception. They were to call me if mom tefused meds for two days. She had not had them for 4 days but no one notified me and she came near to dying. One of her pills is a thyroid med and if not taken she will go into a coma and die within approx. 7 days. She wents from having meals with the other residents in dining room to bed ridden in 4 days. She will never recover. I insisted they get her meds straightened out. She was beginning to feel better, still bed ridden and having to be fed. The same med tech came back to work and boom no med. Said my mom refused which we had told the facility for two years to put meds in ice cream. Guess we should have got some to demonstrate what it looks like because that med tech kept putting crushed meds in applesauce which mom hated. I make arrangements at funeral home yesterday because my mom will not fully recover. We have to be there every day to feed her and give her fluids because upper staff says they can't force feed her or feed her because of choking. We, family and friends feed her and give her fluids several times a day. We have not had issues with either. In fact my mom begged for help (her verbal skills little do to a possible stroke or her dementia in last year) in her now even more weakened voice. Whispers. She her self was able to ask us for help and is afraid we will take her food and water away. She puts a grip on her water bottle and won't let go because she is afraid she won't get any more. If I had not asked for a copy of mom's list of meds given day because I suspected something she would have died without her medicine.

Filthiest place around Starving their residents and not feeding them properly. Horrible medication assistance. You may or may not get meds you’ve been taking for years with some absurd reasoning! What are they doing with her medication if she’s not getting it? Good question! Please don’t leave your loved ones here. They will end up miserable and afraid to say anything!

When it wasn't convenient for the management to keep my mother in their dementia unit they "hospital dumped" her. After 4 years and nearly $300,000 in fees they sent her to the emergency room with trumped up cause and then discharged her the same day. My sweet 90 year old mother, with dementia and in a wheel chair with no place to go. Management here is ruthless and uncaring. The only reason they get one star is the immediate CNA's and MedTech's were always very kind to her. Don't for a minute trust that management won't do what is best for them and not the resident. Also this is an "a la cart" facility which means they get you in at a low dollar but quickly increase fees 10-15% annually. In four years there were five different executive directors and the only leadership they could come up with is "hospital dumping". The docs at UNC emergency room told me this isn't unusual for this facility. BEWARE AND STAY AWAY. This facility is a long way from the old "Carolina House".

No way would I ever take a family member here my dad was there for several months,the care was horrible,the doctor over there had my dad so drugged,I have pics of someone's grandmother,mother crawling on the floor & they allowed it,skip this place

This Review is for the Assisted Living, Most of the staff are good! This place has gone WAY downhill!!!! I would NOT recommend this place at all. Way overpriced!!!! Always getting medications messed up and late. They just don't have enough help! Not sure why they have call buttons? takes them over and hour to answer them at times? The food is below average at best!!

Horrible,moved out loved one memory care.Staff day,am some on phones,patients ignored mocked and laughed at,director had knwledge of ignored,feeders ignored not fed sat 40 minutes before getting fed bite of food and not sit down with.Poor reaidents ignored when asking for drink or go to broom moved out.

My father was in Brookdale’s Memory Care facility for 5 months. He fell 4 times, as far as we know, and was admitted to the ER 4 times. He broke his shoulder a few days after entering Brookdale and fell again reinjuring his shoulder 4 days later. He fell and broke his hip and died 12 days later. I feel the lack of care and attention led to my father’s rapid decline and ultimate death. There were a few good employees but the constant staff turnover resulted in inconsistent and poor care. I would not recommend this facility to anyone needing this type care.

My dad was there for 2 months. Every time I went I found him in the same clothes. He became more aggressive and even though we were charged $400 extra for a nurse he was not taking his meds. Then they told us that he needed a 24 hr sitter for an additional $400. We were also told there was a cap on monthly expenses. Then we found out it was $400 per day extra with no cap. First month was over $8000. I started coming daily to take care of him myself. I found his room was never cleaned. Smelled bad of urine. His laundry was never washed. I took them home and washed them. Then his shoes disappeared. I had to go buy him shoes. Then his glasses disappeared. They gave him some old glasses they found in a drawer and he fell. He was sent to Florida hospital twice in two months. That was the last straw for me. I pulled him out. Now my final bill has been inflated to $4600 for the next month that he is not there. He refuse to eat and I removed him because I felt they did not care about him.

It sounded so great upon our arrival. I moved my mom in the third week of November and moved her out on December 17th. No fresh towels every day or for that matter that week. Sanitation was totally unacceptable I was cleaning my mom’s bathroom on my visits. My mother went 3 days with no toilet paper. No activity director which was promised as part of the contract. The list goes on. Never again!!!!

Be careful here. My Grandmother with alzheimer's went in. She couldn't be without her wedding ring since it caused too much emotional distress and it was stolen. Obviously it was a mistake letting her wear it in such a place but her belongings should have been safe in a place where she lived!

The nursing staff will lie to you about what actually happens at their facility. They say their response time is 5-8 minutes, but my parents have waiting sometimes up to 40 minutes for a staff member to respond. They will also make up services to bill you for and then allege that you authorized these same services. They will put on very nice faces when trying to sell you on their facility but once you're in they will find a way to charge for services that are never or rarely actually done. Run far away!

It's incomprehensible how uncooperative and antagonistic management is towards family. I've had to say goodbye to my mom because I'm not power of attorney and I refuse to put up with the disrespect management shows me. This antagonistic disrespect has gone on for a year. The new director seems to have bread new life into the attitude! Save yourself a headache and try someplace else!!

This place has been a real disappointment. It seems like a really nice facility at first but they just don't have enough people on staff to take care of the residents. The care coordinator is worthless. Also the the food quality is very poor. When visiting I rarely see any green vegetables mostly the meals are very starchy. My uncle has been there for a year and I wish I had helped pick out a better place

My wife was placed in the memory care unit where they are supposed to be able to handle patients with dementia. On day 3 of her stay I was called to say she was aggressive with the staff and I had to get outside help to stay with her at night. I did so (at my own expense) and on day 6 they called me to say they were discharging her because they could not control her. I took her out of there and placed her in Savannah grand in maitland where she has much better care and the staff reports no problems that they cannot handle. I will not recommend brookdale to anyone who has a loved one with dementia as they do not have the personnel to handle these patients

Don’t send your relatives to live here!! staff are overworked due to always short staffing, the director is very unprofessional and all about the money. Every little service costs money, hundreds for toileting assistance, like I said its all about the money! Heard too many bad characteristics about the director, do not trust sending your family here, I would never recommend!

This place is bad news. They charged $4,905 for September, $85000ish for October, she moved out Oct 13 morning, They sent me a letter saying they had removed $1300ish too much for October. Did not get a check remittance. They want to remove more. She isn't even there. They have not given ANY full account of what services were provided for what amounts. They charged $450ish for meds. My mother is not on any meds. I can not say enough bad things. She fell 2 times. They left her walker across the room. They left her sitting in her chair at 830 at night and when I asked for help, they acted cold and unfriendly. They left her sitting in front of her room in her wheelchair with the door locked. My friend had to run all over the facility to find a person with the key. They look great but RUN AS FAR AWAY as you can. The $6300 cap on costs means nothing to them.

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.

My Mother did not receive her meds prescribed by her doctor. They moved my Mom to the Dementia part and stole her belongings, lost her TV remote, her pacemaker monitor was unplugged for no telling how long, they put her in her room with no air conditioner turned on, they lost her clothes, lost her medicine and then they want me to pay extra fees. For what? I was not happy and told them so. As of today 11-13-18 I have not received any calls or correspondence from Brookdale to solve the matter and they in turn, turned everything over to a collection agency. I hope "A place for Mom" DOES NOT recommend this place to anyone. They also have bad ratings on Facebook