Brookdale

Please think twice before sending your loved ones to this facility! In July we went for a tour the staff were wonderful and said everything you wanted to hear. We moved our Father in the middle of July 2019, he is a vet we were told there would be no issue with taking him for medical appointments after he moved in we were told he can only go on Wednesday in the am so needless to say he missed many appointments. I waited a few days to visit him so he could orient , I went to see him and he didn't get his showers moving boxes still all over the floor trash all over the room and when I told the staff THEY WERE OFFENDED !!! Our father has severe COPD I explained that he has to walk a little everyday for his lung health, he has a wheelchair that is used for appointments and so on, he was in it the whole time he was there!!!He has gone to the hospital about six times , the night staff told him they were not Doctors so what does he expect them to do for him!! He had to phone 911 himself for help, I guess if your independent that's ok but if you need a little help WATCH OUT!!!!!!! After the community fee and the 4,190 a month rent a total of 18,760 and 4 months later he is now deceased due to immobility aggravating a severe lung issue. They forward all his mail to a family member without his knowledge ,resulting in him not receiving his debit card. He couldn't order anything or even pay his cell phone. They didn't care about him people please read all the reviews this is not a isolated incident your loved ones are nothing more than a cash cow to Brookdale BROOKDALE LIVERPOOL NY PLEASE SHARE

They feed the residents cold stale sandwiches for supper on a regular basis. The "salesman/marketing" person will lie to you & promise whatever you want until he gets his check then he is unavailable. Check out their false menu they put on their website. This place gets a F from me.

The WORST experience for my entire family...run by clowns [name removed] and his cohort in manipulation, [name removed]. The first time I met [name removed] he said “I love my job because I get to LIE to people all day and get away with it!”.... he was referring to his ability to lie to patients living with Alzheimer’s Dementia because “they will just forget what I say anyway.” Ya... that’s real funny, isn’t it? Neglect, malnutrition and absolutely no activities for the residents... residents are bored and anxious. Dinner consists off a scoop of cottage cheese, pea salad and 4 saltines and water. Billing practices are manipulative. You never know what you will be charged for. They refuse to assist family with questions. The answers are always “I don’t know “ “I wasn’t on shift” ..... ya, well you can read the chart notes, can’t you?? As far as nurses go there are no RNs in this facility.... only LPNs. [Name removed] will fake cry for you.... it’s sickening. Our family has endured tremendous stress, disbelief and heart break because of this circus. Management is unbelievably disrespectful and dishonorable. Spare your beloved. Don’t go anywhere near Brookdale in Gig Harbor.

Horrible!!! They always have an excuse for not performing the duties that they are charging for. Multiple days without even bringing my Mom down for meals. Many times she pulls her service cord and they may show up in 2 hours and sometimes not at all. They drop her off at 6pm after dinner and put her right to bed because they don't want to come back. Keep in mind we pay extra for 24 hour care. Sad!!!

The tour was great and I actually believed everything I was told about how caring they all were. The nite staff is lazy and play on their phonesand ignore the residents to the point that the residents were asking my family members for something to drink because they were so thirsty! My mom had a slip and fall and had to go the E/R.-luckily she was ok butthe hospital diagnosed a UTI-why didn't Brookdale know this?? Unexplained bruise on her finger-clothes missing even though her name was on everything. If your loved one is not a "stepford wife" don't go there. They truly only want residents that will just sit there and do nothing. My mom had "behaviors" and they transported her to the hospital for evaluation-the hospital got her meds under control but Brookdale wanted her to go to in patient therapy which the hospital clearly said she did not need-[name removed] insisted until the hospital agreed to put her there they would not take her back--THANK GOD we moved her to a memory care facility that can handle "Sundowners" with no issues even though [name removed] said "no place will take her with her behavior". He accused the hospital of lying and felt like they were just keeping her drugged which was not true at all.

Staff, management and quality of care has went totally down hill over the last 6 months. It looks nice, but isn't. Your loved one will sit in dirty diapers, they will sit in front of food and won't receive help. You will have to hire hospice or another service to see that they are getting cared for. They'll start you at around 5K a month and you will quickly go to 12K. Don't be fooled by the appearance. My mom was here for 4 years. The last 6 months were terrible. I would not recommend this place to anyone!

I placed my Father in Brookdale in November. The rate went up every month, no rhyme or reason. You pay high fees and don’t get your laundry. I have complained constantly about the fact that the sheets were not changed weekly. Go to eagen point! I have moved my father out after less than 9 months, two ambulance rides to the hospital. I would run far away!

Staff, management and quality of care has went totally down hill over the last 6 months. It looks nice, but isn't. Your loved one will sit in dirty diapers, they will sit in front of food and won't receive help. You will have to hire hospice or another service to see that they are getting cared for. They'll start you at around 5K a month and you will quickly go to 12K. Don't be fooled by the appearance.

My mother in law lived there a couple of months. Spend the 6k entrance fee and the care was horrible. Poorly trained staff. Rude. Uncaring. Not a place to put someone in your family. If you do- Watch them carefully ! She was evicted bc they said said she had to take too many meds , push her in a wheelchair and had to assist her too much. Pathetic people told my MIL on a Friday afternoon - left her crying and did without the family’s knowledge. Cruel management. Heartless.

As with all assisted livings, the staff will welcome you with open arms because they need to fill the rooms but that's where the excellent service ends. My mother endured months of medication mismanagement (nurses do not administer meds here) including missed doses of medication, missing medications from her med list, incorrect med lists being sent with her to the ER, and inconsistencies in the times given. There is a HUGE turnover of staff, making it difficult for residents to make any kind of personal connections. There were a few aides who seemed to really care about the residents but most seemed to be there just to collect a paycheck. My mother endured verbal abuse by one particular aide (who eventually quit - big surprise right?) and when she addressed this with the nursing director she was told "you can't use that word." The director was aware of this, but not action was taken, and shortly afterwards we were told they could "no longer care for" our mother. Yes, they kicked her out and told us she needed to go to a nursing home! If your loved one doesn't really need any assistance, you might be ok here, but they do not try to provide any inidividual accommodations for your needs. If your square peg doesn't fit in their round hole, they will just toss you to the curb with not an ounce of sympathy. My mother's health (physical and mental) declined rapidly here. As soon as we moved her to a new assisted living, she bounced right back to her old self within days. We had no idea how miserable she really was. Her new nursing staff was actually appalled when they first met my mother and asked her about her daily routines, inclduing the fact that limitations were place on how long she could sit on the toilet. This is degrading for any person, but in particular for a person with Parkinson's Disease who has a disability that prevents her from being able to move her bowels quickly. She was constantly told to "hurry up" when she was being dressed for breakfast and criticized for wanting to put in her own hearing aides or pick out her own clothes. How can a person with Parkinson's Disease hurry????? These were the few things my mother could do independently and stripping her of these basic tasks was belittling to her. Was it her fault they got her up last every day and expected her to get out of bed and hurry to make the cut off time in the dining room? I should also mention that we had a private conversation with a member of the nursing staff following the eviction of our mother who was disgusted with the treatment our mother received and said the aides are running the building and she can't believe how some residents are treated there. This is the tip of the iceburg people. If you are smart, you will look elsewhere. The residents are wonderful, but this place is a disaster.

Brookdale Kenwood looks great, but don’t be fooled. My Dad was there one year and the care was fine during the day and Horrible at Night. Multiple times he was unattended in the night, leaving him soiled! Disgraceful!!! The Administration calls that treatment “A Miss”. Our family was told to be happy for all the nights that he was kept clean. Really?!? The Head Nurse was horrible. Management charged us for more staff than was used. Kind to your face, but unfeeling to the cries of unattended patients. You need to have an advocate and someone watching your loved one Every Day. Not to be trusted.

When I signed the papers, I was told that they needed to paint before she moved in. We move the furniture In the night before she was getting discharged from the hospital. That's when i saw that they didn't paint, and could do nothing about it. So my mother who has deminta and alzheimer has not had an easy life, she had to go back in the hospital the shortly after moving in. Then after she was back, she fell and had to go to the ER. They called to tell me they called for an ambulance and the name of the hospital. I get to hospital and they have no record of her being there, so after several calls, Brookdale said they would have to call the dispatch and find what hospital she went to. After 90mins we located her. Which in her state should always have a spokes person with her, then when I found her the ER NURSE told me that she was not being changed often and was not cleaned good. She had dried matter still on her very red bottom. And was very sore to the touch. She ended up in the hospital and I found a different facility.

Brookdale West Melbourne FL. Bldg. 2 Assisted living .... PLEASE ... Don't do this to your loved one UNLESS they are clueless to their environment... Way too expensive & they quote you one price, bill you a different one & your screwed because they have your voided check... Nursing staff is angry & incompetent. I'm turning them in to the state for elder abuse now

My dad stayed here twice. I paid in advance both times. His first stay was in the main area. It was not bad, and the price was good. There were a few problems. For example, they left urine-filled diapers in his wastebasket instead of disposing of them. His second stay was in the memory care area. It was very different. It was small and dark, and it generally smelled bad. I saw roaches in the dining area, and when I mentioned them to a staffer, she said she would have to contact the people who did pest control. She left the roaches alone as they watched the diners eat. The staffers were friendly, but the atmosphere was sub-par. After my dad left for a better facility, I started getting bills. I called Paddock Hills, and they told me to ignore them. They said they took a long time to deposit checks, and that their computer would keep sending me bogus bills until the checks cleared. After my dad died, I got a notice from a collection agency. I am still getting calls and notices. I checked my account, and I found that Paddock Hills still had not deposited my check. I have a photocopy of the check, proving I gave it to them in advance. They are trying to charge me for an extra day plus hundreds of dollars in collection fees. I had to stop payment on my first check, at a cost of $30. I sent them a new check for the original amount, but they refuse to deposit it unless I remove language indicating the bill is paid in full. They lost my check. They told me to ignore the bills. They sent a collection agency after me. Now they insist on being paid extra for their incompetence. I wouldn't go near this place in the future.

We would HIGHLY recommend NOT using Pinnacle based on our experience! We were not only billed $5k for a 48 HOUR stay for my grandfather, but Pinnacle continued to bill Medicare for over 2 WEEKS including AFTER he has already passed away for medications and stay!!! PLUS they sent my mother an invoice for an additional $560 for a copay on medication!!!....he was there 48 hours and over an entire YEAR, his co pay for the medications he is on is not that much! We are having a difficult time getting them to make this right and correct their mistakes so we will be taking further action and will be sure to share our experience! Little do they know we have family that works for the Attorney General.

Please do not allow your loved ones to attend this facility. The only concern they have is $$$$$. They are not the least bit concerned about the well being of your loved one. They try to cover up everything and will just flat out lie to your face. My dad was only there for a month and it was the worst month of his life. We ended our stay there with a six day stay in the hospital for a severe UTI and severed dehydration. My father was unkept and everytime we visited him, he needed to be changed. Please do not take anyone you love to this facility.

My Mother died there. I never got a condolence card, not even a survey. It's all about the money and once they are gone they don't care. Lots of staff turnover. Horrible staffing on the weekends. Don't even think about hospice.

My mother moved into Brookdale (BD) about 2 years ago. It was a tough move on her, but she rallied after 30 days. Over the past two years, we have seen very little compassion. My siblings and I decided on the move because they said they "care." We now know it was cheap talk. My mother has steadily declined in terms of memory, and BD's care has steadily declined. BD promised compassion and person-specific care. From the beginning they promised to help with meds; they promised to clean her apartment weekly (I wish I could post pictures of the bathroom so you can see that this is not a service they actually provide); they promised companionship. They didn't provide companionship; instead they provided, "What they needed to do to protect their liability." If they are worried about liability, they could easily install door sensors to the outside. We have mostly seen a process that does not provide comfort to our elders. Plus, the place smells horribly and they do NOT clean the apartments. They may go in and say they cleaned, but they don't. This is a cost-minimizing entity. They should take out the bathtubs in the tiny bathrooms, and replace with large open shower spaces for walkers, especially for patients in assisted living. The nursing staff, particularly the head, is incompetent and does not care, especially if a patient requires more than (s)he is willing to provide. If the patient is not in her room when she needs meds, she goes without. Our elders deserve to feel comfortable and important, and not discarded. We have decided to move my mother. We asked nursing to make sure they gathered up meds for us to pick-up, and it didn't even dawn on nursing to give her back her medicine until we asked. We had to ask several times before we got her meds. Honestly, with those in memory decline, BD just wants to lock them down and make their jobs easier. Bottom line, they do NOT assist or provide compassion.

Horrible business practices. Billed resident’s bank account 2 weeks AFTER he died, and won’t return the full amount they stole. Won’t respond to inquiries re: status of full amount to be reimbursed. Hard enough to lose a loved one but these guys seem to capitalize on that and assume you won’t notice due to grief if they continue to take money. Bad people there sanctioning this activity. Beware of this facility and company .

My mother in law has been living here since 2015. This place is a revolving door for staff, nursing director and executive director. They are chronically understaffed. Unresponsive to phone calls. Despite many many meetings and paying for the highest level of care, there is constant pushback to provide even the most basic of the services we pay for. It has been a nightmare and we are in the process of moving her.