Brookdale

i'm totally disappointed in this place. I Dealt with Brookdale two and half years ago, and currently looking for a place for my Father. This is the last place you want to deal with. High pressure sales. Of course when your stressed and looking for a place for a Loved one. This group does not care about anything but a sale. the CEO makes 50 MILLION a year. His front door cost more than an entire stay at Brookdale. Shameful... Trying to get my sister-in-law into their place was unacceptable. She was in a rehabilitation place and when cleared , move to Brookdale. High Pressure and so called sales on the price,,,, NOT!!! My sister-in law died before she could move. $7900.00 dollars later, she dead so no refund, o yea they refunded $660.00. Big [removed] deal. She was never there, never ate, nothing. Compassion, none. Because 50 MILLION is not enough. GREED!!! I even paid for installation of cable in the room we were given. It was a model or a store room. Remebersted,, not even. To MR. CEO, you are Disgrace to the heath care system. Rip off the people who are hurting just o you can get a new door knob or what ever your to poor to get. keep going, your company is Terrible. I would do your job for a 100th of what you get excessively get paid. I'd do why better because you DON'T CARE. Hope your whole team are proud of themselves, 'cuz they are not even close to being good at their job. Be proud MR.CEO< you ripped off another person and their family. More money better stock price, helping people,,not on you or list of priorities or any of your staff. Ya it's just a review, and no one at brookdale cares,so I hope your able to get a new door knob. I will definitely will tell everyone I know. If I get One, Two, Or 50, to not do any business with brookdale or emirates.,that would be Great to cost you a few no takers. Have a wonderful life, and I HOPE the Worst for you and your family. Up Yours,, [name removed] [removed] Call !!!! You wont, to busy, don't care, and chicken. Have a nice day. Just let it slide, you wont even care.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brookdale adds on extra charges monthly. They lost laundry weekly. They left the resident in the dining room for hours after a meal. They would not help her down the hall to participate in activities. Her room was not cleaned weekly as agreed on.

I would remove them from your list of places you reccomend. [Name removed] told me (I'm from out of state), my aunt, and my other aunt and uncle downright lies. She said things that were included, such as passing her meds. Well it cost several hundred dollars. They do not have diets for the individuals. My mother is diabetic and now prepared all her meals. With no discount for not using the food services. In January the rent goes up 100 dollars. She heard this is typical. The facility must be hurting because they are now renting rooms to families visiting for 60 dollars a day. People are very friendly and very thorough with cleaning mom's room. Overall, dont walk, run from this place!!!!

We were promised "extra care" for our relative that did not exist, most important one being response time to the pushed "buzzer". We were told "their" response time was within a few minutes but reality was within MANY minutes, like 20-30, when someone could get to the next in-line. After moving our loved one in we found out, at her expense, those extra care services were a flat out fabrication. Our loved one ended up in a very bad situation because of the misrepresented truth. The actual hands-on nursing aides are not CNA certified, are not required to be here and at times their skills reflected it. We regret having moved our loved one to this facility! They also owe us a refund of over-charged, over-paid fees but they have not honored that refund and probably never will. Their statements for what is owed are very confusing! I would suggest not to participate in their option to pre auto-pay from your loved one's account.

This place is always short on staff. The carpet always looks dirty. The foul smell hits your nose when you enter the building. The staff has been known to be very rude/harsh with the residents. It seems like they just don't care about the seniors that live in the home. This facility has a huge turnover with residents. I'm not sure what happens but they disappear. If you visit often, it's easy to see how quickly the new residents start to decline. I have discovered my family member numerous times soaked in her own urine. She pulls the assistance cord for help but no staff member will take her to the bathroom. This is a very sad way for many seniors to live the last days of life.

My mother was here for 10 months. So many things are wrong with this place. And it starts with corporate. It's no surprise that Brookdale has a class action lawsuit against them in CA and FL. They put corporate profit above patient care. Specific to the Middleton site, it is very poorly managed. The executive director and on-site nurse have very little experience with dementia and alzheimers care. My mother had behavioral challenges. They said they could work with her, but they did not. They left her unsupervised most of the time. She would wonder and was assaulted by other residents multiple times. Sometimes they didn't even know what happened, she just appeared with a bloody nose. When we tried to meet with them to discuss strategies to increase safety, they brushed us off. They also did not manage her medication well. They just never worked with us to get my mom healthy. We struggled to get their cooperation to get her assessed and moved out. Overall, it was just a horrible experience. And terrible for my mother.

am managing care from one state over because of the court system. I chose this home after some bad experiences in my search because it had the bells and whistles that looked good to me from the outside. Now that I understand, let me explain. There are about 70 ppl in only 2 wings. Barely any supervision. It looks cute and kind of like San Francisco, but that's just to lure the person paying the bills. The hallways get me lost, much less my grandma. The residents are left to their own devices. Ask them what the resident to aide ratio is. I didn't. DO NOT place your loved one here. The manager [name removed] covers and lies. It started with her telling me my grandma "has a boyfriend". An employee cornered me to say "I'll probably get fired for telling you this, but this man has harassed 2 other women who were moved to the other wing. Your grandma was fine before this". He was taking her walker saying "No wife of mine uses a walker" That's just a summary. I have had 2 care conferences in 2 years. Both, [name removed] scheduled and then failed to call. I called both times. She was in other meetings both times. To make the care conferences happen, I had to send a salty email both times. About 3 months ago, I entered my grandma's room with my own key to it. Upon entering, I saw another woman and all of her things in the room. I asked the staff WTH? They did not know what to say. I emailed [name removed] and she told me that we had a conversation about this and that I agreed to moving my grandma to the other wing. THIS DIDN'T HAPPEN. I would not just agree to move my grandma without reason. It confuses them and they do not adjust well. My grandma has dementia, I do not. Months in, my grandma still cannot find her room. When you visit, they will not give family codes to the door. You are stuck inside there until Brookdale lets you out. This is how you really see how few staff are there. When you want to go home, it's hard to find someone after 4 to let you out. Plus, WTH? Why are family member being locked in? I can't have codes to the inner or the outside leading doors. At the end of the day, my grandma is neglected, her baths aren't happening, she has resident-to-resident altercations, because of lack of supervision , etc. Long story, I'm taking my loved one out. Please head my warning. I know exactly which Brookdale I'm reviewing. I know which location. It's Brookdale Troutdale. I'm not reviewing a different location by mistake. Find a better home. Your loved one deserves better than Brookdale Troutdale.

Do NOT take your loved one here, it is horrible. My mom has been there almost 2 months. Most of the people at the front desk are very unfriendly. They do not do what they say they are going to do. They didn't brush my moms teeth for 5 days (I know this because I left a brand new toothbrush in her bathroom and it was unopened after 5 days, even after confirming that I was paying for someone to brush her teeth on day 2. I also said her room wasn't clean when we arrived and the lady at the desk said she would tell someone and it still didn't get done. When I signed the lease I was told 1 price and then when I received a bill for $1400 higher then I was told. When I told the director to show me the paperwork that I signed, she has yet to produce it 3 weeks later. The director told me that their was a computer system that took all the care needs and then told them how many staff were required, I can tell you now they are WAY understaffed, I don't care what your computer says. I can't even go see my mom without helping 5 people on the way. I have been there 2 times and there was absolutely NO toilet paper in the bathroom for my mom to use it. I hope you don't ever have to experience this AWFUL place.

All talk and no action! After a highly encouraging initial conversation with a member of the sales team about securing a spot for my mother with end stage cancer, nearly every promise made was quickly broken. Promise: They were to email me a breakdown of costs and options. (Never happened). Promise: They had a bed and would welcome my mother the next week. (Turned her admission down without ever examining her). My sister toured the facility with the Chief of Sales, leaving with the impression that all was going swimmingly well. (My mother’s hopes were dashed; she was crushed. Five sisters had come to terms and had chosen this place. Emotions were high anyway; the unreliable positive build-up was cruel and completely unprofessional) Promise: Chief of sales, [name removed], answered the phone and promised to call me back as soon as he was finished with a meeting. (Did not call back; I called him back an hour later and receptionist informed me that he had left for the day). Implied promise: As directed by his voicemail, I left a message requesting a call back, leaving two contact numbers. (He never called back.) I wouldn’t trust anything these people say!

I ending up moving my out of Brookdale in Oro Valley, AZ This place was terrible. My mom had no heat for almost 2 weeks. The management told me everyday that it has been fixed. When I went in to visit my mom she was shaking from hypothermia. This was in February when it was below freezing at night. They also accepted two dirty dogs with a couple they moved in that were not house trained and they were pooping and peeing all over the carpets. The poor caregivers were responsible for cleaning up after them! They are always short staffed and can't keep up. They have gone through managers one after the other..they have deceptive billing practices as they all blame someone else. The last straw was when they accepted a male resident who was making inappropriate comments to the female staff and others. He ending up finding a resident who he starting having sex with in other people's room so they started locking all of the resident doors. My mom is 93 and needs to be heard if she is yelling for help. This place was a nightmare! They also charge way more than other facilities as they are located in Oro Valley and feel it's justified for the zip code I guess.

The dining room upstairs has the caregiver staff giving out the food ! No one to watch the other patients who are in their rooms! The muses too busy trying to help the caregivers serve the dinner! And they say it’s been this way herre?! Can’t you afford a seperate staff to serve my friend and those else who live here’s dinner?! Not to mention that the caregivers were also washing the dishes?!?! So much for spending money where it counts !!

A woman who says she works as an STNA said she is not required to get a flu vaccine. She said many of her colleagues don’t get vaccinated. Do you know dangerous it is to have health care workers who don’t get flu vaccines care for elderly patients? I would not want my family member ina place where the staff is not vaccinated against the flu.

If you love your parent, AVOID BROOKDALE W MELBOURNE AT ALL COSTS!!! Other than occasional musicians, “Activities” is a joke ever since [name removed] left in 2016. Staff are overworked and bitter. The cooks double as caregivers because they’re always short staffed. The Exec Director is downright mean, and staff are afraid of her. Call buttons are pointless because it takes so long for them to respond. Residents are not happy with food, activities, response times, overall cleanliness. Very depressing environment.

This is not the place to have a loved one if you are not in the area and can make regular visits. They say they launder clothes only for one resident at a time, however I discovered dirty clothing and poorly laundered clothing. New clothing missing never to be found. Resident with history of falls left sitting out in atrium with no walker or staff present. Also resident room and bathroom cleanliness left a lot to be desired. The shame is that these residents with dementia lack the ability to speak up for themselves.

My mother has been living at Brookdale Leawood State Line for over two years and her health has declined dramatically while living there, far more rapidly than should be expected. She became extremely dehydrated and developed a very serious, life-threatening urinary tract infection (UTI) which went unrecognized and untreated for several months. The food they serve the residents is deplorable: extremely high sugar content, industrialized, processed, loaded with chemical/toxic additives. I am not my mother's guardian but if I had been so I would have removed her from this horrible place months ago. A big problem there is that they cannot find any local people who will work there for the low wages and lack of benefits, so they recruit workers from elsewhere who generally stay for short periods of time. The employee turnover is staggering. The staff is dangerously untrained, a few employees have mistreated my mother. WARNING: DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY. The place is clean and nicely-decorated, but the care is abysmal. Often, especially in the evenings/nighttime, there are so few workers that the place looks like a ghost town. And what workers ARE present are often in the break room, ignoring the residents. The internet is replete with complaints about similar problems with Brookdale facilities across the U.S. Brookdale is a profit-driven private corporation that sacrifices care of an extremely vulnerable population for to maximize. Numerous lawsuits and consumer complaints have been filed against Brookdale. Peruse the internet and you will shocked at the number.

This is a terrible place. In 6 weeks they turned my vibrant 62 yr old brother who walked 50 laps around the pool each day into a wheelchair bound, bed-wetting zombie. They had their doctor prescribe 4 different sedatives which they made him take each day. I got him out of there and our physician is bringing him back to life. He fell twice in 12 hours and was taken to emergency before I discovered what the drugs they gave him were doing. The management of Sterling House (Brookdale) is evil!

This place drugs its residents into a a zombie-like state to make them easier to care for. Walk around and you'll see people sitting together without speaking! This is a terrible place! They charge $2000 for amenities that are non-existent! There is only bingo which is run by a resident who is not paid!

Brookdale Rosehill has changed. Word is that it is under new corporate management. While my family member has received excellent care there in the past, his recent visit there was a completely different story. He experienced inadequate attention to his needs and inconsistent care among the nursing staff. He kept repeating to us: "this place has changed." He has since left. We took steps to remove him from Brookdale within the first 36 hours of his stay. Brookdale is disorganized. Management is sloppy. Profit clearly takes precedent over compassion and quality nursing care. Don't send your family members here.

I waited 3 months to write this review because I wanted to make sure the things I disliked about Brookdale weren't normal for ALL care centers. THEY AREN'T! In the 3 months my mom was there, they raised the price 3 times. Once was 500 a month to dress her but she was never in matching clothes, usually not her own, and frequently with shoes on the wrong feet and rarely with support stockings ordered by her doctor. Once I found her at the breakfast table crying because she was cold. She was in short silk pajamas bottoms (she doesn't own anything like that) in the winter time. Then there's the cleanliness issue. When the director is there its not bad but any other time, employees were scarce (usually in the break room), and the bathrooms were disgusting. On several occasions, we couldn't tolerate visiting long because the odor was unbearable. (once again the director wasn't there). On several occasions, we found men in her room, a couple of times in her bed and once pounding on her door from the inside (a patient that has a history of violence) and not a single employee to be found. My mom wanted her bed for a nap and couldn't even use it. The best thing we ever did for her was get her out of there and into a much better place that is day and night different from what Brookdale was. [Name removed], the director seemed wonderful during our contact the few months leading up to putting my Mom there but it didn't take long to realize that wasn't what Brookdale was really like. She's now in a much better, cleaner, more caring place AND, its $2300 a month cheaper.

I recently went to visit this senior living community for my mother. This is what I experienced ..... first ....inexperienced sales associate ...[Name removed]... I think, poor girl had to go behind closed doors to find out answers to my questions. Second....lovely place.... with exception of smell of, not sure dirty laundry,,, perhaps urine.. and the people whom worked there, at least they had name tags that said Brookdale ... all had their heads down. Upon completion of my visit.... still unable to answer simple questions, I had the unwanted pleasure of meeting a man claiming to be in charge of this facility, after asking me a few questions, mostly related to finance.... my mom was left well off by my father, and really just needs meals and laundry help. Finally my stomach is still turning, that this man in charge Mr [name removed] .... referred me to a different Brookdale, saying they could better meet my moms needs???? I went to the other Brookdale, nice, but was so turned off .... my mom is now happily at Generations of Ahwatukee.... where both my mother, and I feel wanted.... and no bad smell.