Brookdale

Placing our mom here is the biggest regret of my life. There is minimal supervision despite them telling us they were a dementia unit and could provide the necessary care for mom. She somehow wandered into another room, fell and was left on the floor for an extended period of time. She was bruised when she arrived at the ER and the Drs there had concerns about moms condition and her treatment at Brookdale. All around awful place. Reconsider for the safety of your loved one.

My loved one was able to play bingo. I would tell people to stay away from here as far as possible. The community didn't help my loved one knowing what they served for meals. I feel they only care about taking your money, and then don't care about the residents. The staff ended up bringing in COVID to the community. The community didn't have any sympathy for the residents or the families of the residents. My loved one thought it was awful. I would recommend looking at smaller print on the contract. My loved one never got their money back after their stay. If I could I would give them a negative review and sue them.

My advice is that if you ever want to see your parent again, do not take them here. There are also roaches and bedbugs, the food in memory care is for the really sick, and the caregivers all steal and lie. I couldn’t agree more! The above review is very accurate. if you say anything about them or oppose anything, they retaliate! Run far away from this place as fast as you can!

Brookdale University Park doesn’t care about their residents receiving meals. They continually miss bringing meals to my uncle that lives there. They give my uncle lame excuses why his meal hasn’t been delivered. It usually happens on Sunday, when he only gets two meals a day. He calls the front desk and they tell him it’s out being delivered. He waits another two hours and calls back and they say the kitchen is closed and they can’t get a meal to him. Nobody wants to be responsible or take blame or help him out. That is not fair when he can’t cook for himself and he’s paying for this service....they work for him, not him working for Brookdale. They need to step up and give the care that he is paying them for.

My husband went here during the virus and I was not able to enter the facility. I called everyday since I was not able to see him and we never got any updates or communication from Brookdale. Whenever I talked to him he said he wanted to come home and he did not like the place. They would not let him see his doctor and they started giving him drugs to make him drowsy. He was sent to the hospital multiple times without being dressed and they told the hospital they were not going to take him back. They did not tell me that. They had inadequate staff at Brookdale due to the virus, they were over medicating him since they did not have the staff to handle the residents. We would never recommend Brookdale Dicksinson Avenue to anyone.

They act like they care, but do not be fooled. It is all about money. They gave incorrect dosage of medication, if given at all. Sometimes the help would not come. My mother suffered. The COVID restrictions were completely unfair. If they liked you, then you received special privilege's. A maid got COVID and told everyone after she cleaned the entire floor (about 50 rooms). They only quarantined 2 residents on that floor. Strange??

They act like they care, but do not be fooled. It is all about money. They gave incorrect dosage of medication, if given at all. Sometimes the help would not come. My mother suffered. The COVID restrictions were completely unfair. If they liked you, then you received special privilege's. A maid got COVID and told everyone after she cleaned the entire floor (about 50 rooms). They only quarantined 2 residents on that floor. Strange??

I wouldn't recommend this community to anyone. My loved one had was to be moved from the regular memory care to another community. I ended up hiring a round the clock caregiver. During that time my loved one may have had three aggression during the month or so they were there. There was a woman who kept walking in to my loved one's room and she even poked me when I visited my loved one. I and a few friends went to move my loved one out of the community. The bathroom and the cabinet under the sink were horrible. It was a disgrace and I feel that they staff just through things under the cabinet so they didn't have to deal with it. The room wasn't vacuumed since I don't know when. For the price I feel it should have been better taking care of. The PA is useless. Most of the staff is nice. I feel the community is understaffed as a whole. It is hard to get a hold of anyone after hours or on the weekends.

They are a horrible place to put a loved one. My loved one wasn't bathed, and we had to pay extra for her to be cared for. I ended up having to wash her hair and bathe her every time I went to visit. She fell one time and they had to have EMS to come get her. The EMS feel that my loved one was laying there for hours. She arrived with no shoes and no underwear. The EMS waited for me to get to the hospital for over two hours, to tell me this. No one from the community went with my mother on the ambulance, or called to check on my mom. The hospital is only 5 minutes away. My family was very engaged and went to see my loved one daily or every other day. We even paid for a sitter to sit with her for two hours daily, because we felt she wasn't being checked on or engaged with. The bathrooms had no paper towels or toilet paper. We had to request this every time we went to visit. The staff said the residents had depends so it didn't matter. The staff was always friendly. The management wasn't responding and kept asking what we wanted them to do, and they didn't have a lot of staff. There was a night that my loved one was wondering with their walker. My loved one fell in another resident's room and the resident complained my loved one was in this resident's room, and he had to step over my loved one twice to be able to go to the restroom After my loved one moved out, there was a newspaper article that there was a rape of a resident at this community.

When we first saw this community is was very clean, its absolutely gorgeous, its very beautiful but very very expensive. We paid all of our fees, and when we when to go move our loved one into her room it was no where near finished. There was no pain on the walls, there was no flooring. It easily had three weeks of work to finish it. They offered to move our loved one into a new room which was more independent living, which was on the 12th floor. We shelled out thousands of dollars to this community, but unfortunately our loved one had passed and never even made it one day at this community. When we came to move out her furniture, the elevator was broken, we were told we could leave the furniture there until the elevator was fixed so we didn't have to carry it down 12 floors, but we never got a call, we got a bill for not coming to get her furniture after she passed. Other than the money issues the people who worked there were nice, but only because they knew they were getting our money. They had good care services, but you needed extra help like help with you laundry you had to pay extra. So it was almost like ale cart care services

They would not accept my father because of his disability and advanced dementia after we were already told we would be accepted. Felt like we were dealing with a used car sales person instead of a trustworthy representative of this company. Total waste of my family’s time. Would not recommend.

Nasty Experience! My loved one was left in the same dirty clothes for days. Mom has lost too much weight. She has been falling. Management is never available to answer my calls and will not call me back. Our bill is never correct, and is automatically drafted from my account. My Mom’s care cost doubled in one month with no explanation. We had high expectations by what we were told and the price we are paying. At one time this was a nice place but they have gone down hill, and seems to be understaffed on a regular basis. The last time we were allowed in the building the urine odor was so strong my eyes were burning and I felt sick. Mom complains about the odor every time we talk. She has had ants in her room for months and nothing has been done. We have been extremely disappointed and concerned for her wellbeing. We have made arrangements to relocate her due to the poor conditions. We hate to put her through another move but we can’t let her stay in this filthy place. It has been a nightmare!

My loved one was left in the same dirty clothes for days. Mom has lost too much weight. She has been falling. Management is never available to answer my calls and will not call me back. Our bill is never correct, and is automatically drafted from my account. My Mom’s care cost doubled in one month with no explanation. We had high expectations by what we were told and the price we are paying. At one time this was a nice place but they have gone down hill, and seems to be understaffed on a regular basis. The last time we were allowed in the building the urine odor was so strong my eyes were burning and I felt sick. Mom complains about the odor every time we talk. She has had ants in her room for months and nothing has been done. We have been extremely disappointed and concerned for her wellbeing. We have made arrangements to relocate her due to the poor conditions. We hate to put her through another move but we can’t let her stay in this filthy place. It has been a nightmare!

Please do not place your loved one here. Many things we were told about the food that was unedible, care and activities were not true. We ended up sending food to my Mom with door dash during Covid. She bathed only once every few weeks. She often helped the other residents because there was no staff around to care for them. Many got COVID unfortunately some died...I don't even want to get into what my Mom said she saw happening. She tried to help others and was told to mind her own business, staff told her she was a "mean old lady"(absolutely not true). As I tried to address each of the issues with the staff I was lied to from the top. We are in a much better place now with people that really care for my Mom....Don't be fooled by the sales talk and pretty facility. My only hope in writing this is to save others from the pain of making the wrong decision for our mom.

My mom was moved to another room at one point. When I visited, I noticed that the furniture I brought over was not in her new room. The staff was very unhelpful in tracking it down. It was never found. I assume someone on staff stole it, as it was nice furniture. The staff is pretty useless.

Never place your loved one here. Year's ago was nice and well ran. When Brookdale took over the overall care and experience severely diminished. They are happy to take your money. Most staff is horrible. Food is excellent. Forget about your loved one being engaged and active. They'd much prefer the residents stayed in their room. Do your own laundry otherwise most of it will vanish. Usually to another residents room. Cleaning is a joke. Same dirty mop water for every room... Just don't do it. Much better run places in the area. DO your homework

My advice is that if you ever want to see your parent again, do not take them here. There are also roaches and bedbugs, the food in memory care is for the really sick, and the caregivers all steal and lie.

When they tell you that they can not guarantee that your loved one will not fall, it means that your loved one will definitely fall, likely multiple times. This is not a skilled nursing facility so fall alarms are not allowed on beds or wheelchairs. The majority of the staff are nothing more than caregivers, not nurses, not CNA's. While some of the staff are good, caring people, there is not enough of them to care for the patients properly. The number of staff on duty meets the state MINIMUM requirement only. When you are told that a nurse is always on call, that means that a nurse is on site during the day, weekdays only, can be called for advice by staff, and will only come in nights and weekends if absolutely necessary. If Brookdale handles medications, the prices are greatly inflated. The cost you are initially quoted for care will likely increase rapidly by thousands of dollars. It seems to be all about money and not about quality care. Do not put your loved one in this facility unless you do not care about them and have unlimited funds!

The experience my family had was that the employees are too involved with the patients, and they interfere with relationships. They block calls, prevent visits, and do not follow state compliant laws.

I am begging whoever reads this review to NEVER send their family members to Brookdale Bayshore. When my family first reached out to Brookdale to help us with our elderly family member, we spoke to Health and Wellness Director [name removed]. She explained that Brookdale Bayshore was a ‘semi-skilled’ nursing facility and told us everything we wanted to hear. [Name removed] also informed us that the facility offers support for all activities of daily living. THIS IS A LIE. THIS FACILITY HAS NO SEMI SKILLED OR SKILLED NURSING. THEY OFFER 0% HELP FOR FUNCTIONAL DAILY LIVING. Brookdale Bayshore offers absolutely no ethical care for patients and lacks the appropriate resources to provide quality care. It seems that Brookdale Bayshore’s last priority is Improving their patient’s quality of life.