Brookdale

We had a bad experience with Brookdale - we went through the entire process and they just were not honest us. They were slimy and not reputable. The drug out the entire process a completely nightmare. If they were just upfront and honest about our loved one not being a good fit it would of been a completely different story. They did not communicate with us at all.

Our experience was great up until the end which is why we rated them so slow. We felt the staff members took full advantage of the covid pandemic to move our loved one into a different room that had a higher monthly rate. We did not feel that took her best interest in mind and cared for her well being. When we moved our loved one out the management got really shady and spoke with other facilities about our loved ones medical/health history that was not try. We thought it was disturbing and garbage.

Our loved one was only there for two days and we had to pay thousands of dollars out of pocket for those two days. I would not recommend Brookdale at all.

I would tell other families do not go there. After 10 days I took him out. He had fallen several times and he was bruised from head to toe. It was terrible. They left him on the floor because they couldn't get him up. It was a nightmare.

Our loved one is currently at Brookdale and they have had covid outbreaks, they don't clean the rooms right the bathroom are disgusting. Your feet stick to the floor it is that dirty. Brookdale is the pits, so many horror stores and our loved one is in living hell. So disappointing.

I would never recommend this facility, do not waste your time or money. It was a terrible experience. They are not interested in the residents that are here and are not helpful. The facility is spread out and my husband would get confused, they do not have any signs or arrows to help you find your way, when he asked for directions the staff told him they were not paid to give directions. My husband is an avid walker and they have roads all the way around the facility. When he would go walk they called it wandering and strongly discouraged that. I got a call one day that he had a fever and was disoriented and they told me I needed to come get him. I took him to the hospital and his temp was 97, I took him back and told them he was fine and they could care less. I was told his care plan needed to be changed due to his "disorientation", they were trying to push us to memory care but they could not explain why. His room here constantly smelled and their definition of cleaning was emptying the trash. When I made complaints no one ever called me back. They do give you a really good sales pitch, but none of that is how the facility actually is.

Don't just believe the sales hype. For memory care, make sure you find a place that's smaller where they actually take care of the residents. The larger places are not equipped and cannot take care of them, including Brookdale Paulin Creek. We couldn't sleep at night based on the poor care he was getting. I would make surprise visits and find him sitting by himself on the couch in the lounge in front of the TV, with no one else around him for hours. He fell repeatedly. I would not recommend this place for anything. Regular assisted living looked fine. You'd have to ask those families how it is. But for memory care, it is not a good place at all.

The facility needs a strong new management team, the last management was awful and have wreaked havoc, they just resigned. The nurses and assistants have been great. We have had big issues with the billing and the monthly amount going up. Overall it has been a bad experience for my father and I, very stressful. It is not Brookdales fault, it was just who was in charge. I would tell others to wait to put your loved one here until September or October when the others take over.

We had to move my loved one out of the community. The staff didn't provide my loved one with the prescribed medication like they were supposed to. I think the community put my loved one into a deep dive psychiatric wise. They aren't equipped to handle residents with behavioral issues. They hired a sitter without my consent to sit with my loved one because the staff couldn't deal with my loved one. Never sign an automatic payment form with the community as they tapped extra funds from the account. I had to call back and straighten this out for a month. The community never should have taken the money out in the first place.

The staff members were very friendly while our loved one was there, however it was a locked facility and the staff had left a door open. Our loved one was able to get outside, get into a car with keys left in it and go on a 15 mile drive. She was chased down by 3 police officers. Luckily she was safe and the community was veyr apologetic for 3 days but then gave us a 24 hour eviction notice. I would not put my dog there.

I would tell others that they promise you the world and then when you get in there, they do not do any of it for you. Then they tell you they cannot take care of your loved one and kick them out. I would not recommend to others looking.

Do your research. My mother died within two weeks of entering this facility. I believe that neglect, false and misleading advertising, and inexperienced staff, all contributed to her demise. A number of times within those two weeks, we requested some hygiene care that they never carried out. For example, we asked at least three or four times that they groom her hair and nails, and a family member who lives in the area observed that those things were not done in the time my mother was at Brookdale. Also, the family wasn't contacted about her death. It was just by a fluke that I found out. I was trying to call and speak with my mother, but she wasn't answering the phone. So I ended up speaking with one of their techs (I'm not sure of the qualifications of the individual), who told me my mother was non-responsive. I asked that they wake her up, because it was afternoon and I figured she was napping. And the response I got was, "She's not responding." So I hung up with them, figured they didn't know what they were doing, and called for the manager on duty, who happened to be at home. The next thing I knew, the EMTs had responded. Brookdale let me know they had called 911. But then they didn't tell me anything after the fact. There was no one I felt was qualified to give me information. So I was left to find out who the EMTs were, what they found out, and an overall status. And I got absolutely no help from Brookdale on any level. When I was searching for a place before moving my mother in, this facility advertised that they had a doctor on staff, and that they had nurses on staff at all times. And there was no such thing. The doctors they had were not dedicated to the facility. They were pay as you go doctors. And to get a certificate of death and cause of death from a contract doctor that didn't know anything about my loved one was not appropriate. So I very quickly went to her regular physician. Understand that there was nothing physically wrong with my mother. She had a pace maker and took some blood pressure medicine. For someone of that age, that's pretty good. She had no overall health concerns. Her cardiologist signed the death certificate as natural causes. Brookdale also promised a couple of times that they were going to hook up a Facetime visit, which they never did. I believe that isolation and lack of activities were contributing factors to her death, and I would roll that up under neglect. I wouldn't expect regular protocol during a pandemic - I would expect it to be modified, especially with vulnerable seniors. But they weren't doing anything to prevent isolation. They did not live up to their promises of keeping her active like they said they would. They also did not keep their promises in regards to her care, including hygiene. They certainly looked like a value buy for what they advertised they provided. But it turns out what they advertised is not what they provided. And to top it all off, the only communication I've had from them after my mother's death was a final bill.

It was probably the worst experience we could of had, there was three different management changes in six months and every one of them made promises that they could never deliver. They were going to help us get our loved one moved onto Medicaid and that never happened. They let her run out of money and it was just a dump.

My loved one has been there since summer, and every month the rent is going up. My loved one isn't wanting to be there, and the staff isn't helping with keeping my loved one calm. We are looking at moving my loved one out of the community once it is safe to do so.

My ratings are based on when we left. The management needs to not be at this community. If the manager left then the community would be wonderful. Due to the manager I wasn't able to communicate with my loved one. Since leaving the community my loved one has improved. The staff was exceptional, the food was spectacular.

Someone stole medication from my husband when he was at the hospital for a medical procedure. My husband fell and he pushed his button and no one helped him, I showed up and he was still on the floor in the room. After these experience here, we decided to move him out.

I would want others to know that the nursing staff here was terrible. When I went in here my mom was in bed and hurting really bad and something was wrong, I told them they need to call an ambulance and the nurse said nothing is wrong with her and I am not going to call an ambulance for her because I do not feel like it is an emergency. She ended up having a broken pelvis bone and was severely malnourished. I would not recommend this facility.

My grandfather was there for 3 days and suffered a heart attack, the nurse left him with an attendant to call 911 but did not show any care for the situation. They had no sympathy and did not care that this happened. They tried to charge us for the full 6-month contract price after he passed and would not provide an incident report or any details of what happend. I would not recommend this facility to others

This facility does not have enough staff, they often leave the memory care residence with only 1 person to watch them. The food is not good and sub-quality. I would not recommend this community to others.

My mother needed to be in a home and we made all the arrangements. The rooms she was supposed to be in, in memory care was not to my fathers liking so we did not move her in. It was old, shabby and the furniture was broken. The community itself looked fairly cleaned, and when we walked through it there was no fowl smells. the staff members were fine and very adequate with taking care of the memory care residents. The activities also seemed very good.