Brookdale

Our personal experience showed that this facility is very poorly run. As another reviewer pointed out, it was very difficult to receive a response to phone calls or emails. Billing was not clear. Communication (verbal or written) by their Director (and I use the term lightly), was horrible. The lack of professionalism and empathy was horrendous. If residents are more independent, then this place would be fine. But if you need assistance (dressing, grooming, medication administration), we found that it was not always provided. The dining room staff, however, was amazing. They were so kind and aware of eating habits. We so appreciated their attention and thoughtfulness. Unfortunately, the same level of attention was not extended to other areas of the facility and we were quite disappointed. We moved our mother to Bella Villaggio about a mile away and that facility and staff are professional, clean, caring, compassionate and wonderful in so many ways. They were a dream come true for us.

My husband was at Brookdale South for several years. One of the aids would hurt him every time she had to change him. He would tell her to stop hurting him and she just kept going. Finally one day she got mad and flogged both of us. On another occasion my husband rode on the Brookdale bus to Target. [Name removed] the manager was driving. When she loaded the bus to return to Brookdale, she did not lock down his electric wheelchair. As she pulled out of the Target parking lot at Stonecrest the wheelchair turned over on top of my husband and she drove him up Rae Rd with the 150 pound wheelchair on top of him and his head banging on the bus floor. He had already had 2 strokes. He had a concussion and large hospital bill. Needless to say he has been moved to another facility.

If you are considering moving here, don’t. There are so many internal issues to mention. The most egregious is the food. There has been a problem with “chef” after “chef” and the food right now is not edible. My mom throws hers out 6 out of 7 days. She resorts to peanut butter sandwich and milk regularly. They will not take anything off the rent for food, so now we have to have food catered and the grocery bill is 4 times as high. This is nothing more than a nursing home so for the ones that are independent this is not the place. Moving her out as soon as possible. You’ve been warned.

Do not recommend. We thought it was a good place for mom at first but soon found out it wasn’t what it seemed. Lies & inconsistencies. Paid for medicine to be given daily but would see they missed days - sometimes multiple days in a row. They were suppose to be helping with cleaning & dressing during COVID but found out too late they neglected her & lied to us. Once she was sent to ER we found she had a black eye & feces stuck to her skin indicating that they just let her lay in feces. All the Depends we bought & delivered for 2 months remained unopened. Her toe nails were so long they were growing sideways into her other toes. She had lost 20 lbs & screamed when anyone touched her. She was never cognitive from that point & passed away shortly after. Brookdale admitted to showering her before calling for an ambulance to take her to the hospital with pneumonia. We believe this was an attempt to hide the neglect & feces buildup on her skin.

***horrible*** Please don’t take a family member there. My family member went without meals as they forgot about him, had stuff stolen and the staff is so rude. We called multiple times and never got a phone call back. It’s was 87 degrees out and he was promised a window AC unit and never got one. Mind you he’s in the third floor with no balcony. They charm you and get you to move a family member in then treat you like crap after you are paying $4800 a month. Please don’t let a family member you love move into Brookdale tualatin. [Name removed] is so rude and is known as the with her by all resistance. [Names removed] never return calls and seem to not care. So very sad.

Now, it just takes one absurd screw-up to threaten the life of your loved one. Common complaints of bad care due to "understaffing" (how about training?) abounded before the pandemic, so what about NOW?? Example: It only takes forgetting to sanitize a phone, or door knob, or sink knob one time. Can all residents be constantly reminded to not give dinner rolls to each other by hand? Who is coughing on the candy dish in the lobby? Just dining next to someone can be a dangerous thing. So much to do and so few employees has been the past mantra, so just imagine now!! Before the quarantine my mother told me three times that she is captive. In this dangerous time, why not become more conscientious and take care of your own, rather than outsource it to unknown others who seem to be too busy even at the best of times?? It would also lighten the load for staff who are over-worked and thus, more careless - especially the Memory "Assistance" staff. What good is personal financial success if you do not value the person who cared for you not so long ago? Note: As of today, 75 people connected to San Antonio, Texas long-term care facility infected. As long-term care facilities become a growing concern during suffer coronavirus outbreaks, 67 patients and eight staff members at one San Antonio center have been infected.

If communicating with a loved one who resides in Brookdale Beckett Meadows Assisted Living is even remotely important to you - don't expect to ever hear from him, or her more than once a week, or less if you do not provide him or her with a personal phone, or pager. Otherwise, this place is a veritable black hole for communication. An unfounded excuse, by a family member, prevents my mom from having a personal phone, or even a DIAL-LESS phone. That certainly assures a disaster, because after calling the main # and getting transferred to Assisted Living - Memory Assistance, the phone rings more than twenty times, or more before it's answered. Then, the individual must be fetched. The last time, the phone rang 40+ times and I had to hang up. This happened dozens of times and long "before" any talk of COVID-19 or a quarantine. Relatives & friends of hers also had the same problem, but they are too p.c. to complain. If it were 1920 I'd understand, but it is 2020. You'd think a DIAL-LESS phone would be provided to ALL residents IF Memory Assistance "experts" (ha-ha) at Brookdale actually thought communication was vital to "assisting ones memory"?? This raises deep concerns re: how capable or incapable they might be managing a major health crisis in a responsible manner. Complaining to the head office out of state - did not accomplish anything. At least put DIAL-LESS phones in various, general areas.

My Grandma was physically abused by a OT here and of course the OT was backed up by the other staff that witnessed the abuse. The OT even after being told to stay away from my Grandma went into her room and verbally abused her still with no consequences even after admitting she went into my Grandmas room after being told not to. If you hate your Grandparents and parents go ahead and put them in here.

I am VERY disappointed in Brookdale Beckett Meadows. I have not visited the place and perhaps that is why the management believes they can make any claims without evidence. I am overseas and was not part of the this bad decision process. What kind of (quote-unquote) Memory Assistance Service requires making a caller wait, wait and wait, every damn time he, or she attempts to call a loved one? I have tried to reach my mother on the phone on many occasions, but have only gotten through one time. Every other time, the phone has just rang and rang, but no one answered. Yes, I called at a normal time. I called at 10:30 am CST and mid-afternoon. Considering the money they rack in this is just crazy !! Can they not transfer the call to India and have someone there answer? I am not exaggerating. The phone rings at least twenty times each time my call is transferred to Memory Assistance. The term Memory Assistance must suggest that the staff has memory problems regarding phone usage. Brookdale Beckett Meadow's management (according to my brother) informed him that supplying my mother with a phone - might be a bad idea, as she might make "wild-calls". No doubt, if I were a resident there - I would be inclined to make a "wild-call" also. I'd be screaming, "Get me outta this damn place now!" Is this 1920, or 2020? Considering the high cost that my brother chose to fork over to Brookdale Beckett Meadows. (in a bid to make HIS life easier - not my mother's) - one would think convenient communication would be a priority. Wrong !! Do you let the phone ring 20 times or more when you call a friend, or family member, let alone the fire department, EMS, or Police??? The low priority which communication is given, to the residents of Brookdale Beckett Meadow's -- makes the "service" highly suspect. The place and its management - if not the entire nationwide "for-profit" business. While my mother was residing at Brookdale West Lake - only four months ago, she sounded sufficiently clear-minded when I would talk with her, every 1-2 days. Nevertheless, my brother (independently) chose to put her in Assisted Living at Brookdale Beckett Meadows. Since that time, I have been able to get through to her only one time. I have called at least 10 times. The last time I called - I was so irritated by the time it took for someone to answer the phone - that I imparted a little diatribe to the woman who answered. She got very defensive and talked over everything I said. I emailed the Wellness Director regarding my concerns about my mother getting: 1. A healthy diet - not hidden sugars and starches (every meal consisting of white flour this or that). Since I am overseas, I also expressed concern about her personal environment and living quarters. The Wellness Director emailed me back and stated he would send photos the next day. It has now been three weeks. No photos and no email to apologise or explain why. I wrote a long email to the director expressing how horrible it is for a Memory Assistance "service" to deprive residents of crucial information. They told my brother it was to prevent "wild-calls" to EMS. My mother NEVER made a wild call to EMS. She never pushed the button on her emergency assistance necklace either. That would be easy to do. They make up crazy stories to keep "control" Memory Assistance residents. This is highly unethical. A denial of residents' human rights. Fact: My mother was cognizant enough to engage me in conversation and talk rationally only a few months ago, but I am now suppose to believe that she is no longer capable of using a telephone? This situation highly suggests that my mother is deprived of her constitutional right to communicate freely AND privately - WHEN she wants to and "without" another person next to her (who would serve to intimidate her from stating what she might want to state otherwise). * Sending photos of a loved ones' room is extremely difficult for BBM; * AND getting a loved one on the phone at Memory Assistance is also; Whether one is a mile away - or five thousand miles away - communication with a loved one must be guaranteed to be quick and easy. My brother (the culprit who put her there) told me that - BBM suggested my mother not have a phone as she might make wild calls. She was talking rationally with me three months ago, but they conveniently label her to serve their own dangerously selfish interests. BBM's lack of straight forwardness (photos that were never sent after three weeks, and long distance phone calls that never get an answer when transferred to Memory Assistance -- would cause alarms to go off- if someone truly cared. However, BBM is evidently a poorly disguised dumping ground for unwanted family members. Watch for a not so very subtle "nod and wink" if you should be so heartless as to seek it. Great cultures are built on the concept of taking care of ones own parents - the way they took care of you when you required it -- NOT discarding them into the care of time-card punching strangers who: (1). Are not fully transparent and... (2). Show little level of accountability. If Memory Care (Assistance) was true to its name - residents would be allowed - encouraged to communicate freely -- anytime they wished to. Not doing so, isolating them - creates depression, anxiety, and denies them the level of communication with significant others that is highly essential to proper mental health (and on more technical terms neuro-plasticity). Do research the role of depression and anxiety on dementia. Any civil rights lawyers paying attention to this???

They left my mother in the library with no staff in building. Neglected to take her to breakfast, laying in bed with soiled depends and sheets. Open meds on med cart left alone. No activities director. No activities provided. Lack of staff. Laundry rarely got done, paid for but had to wash it myself. Mold in the heater filters, cleaned myself. They will say they are working on it, but no improvements. I would not recommend this facility to anyone. There is no excuse for this horribly run facility. I am staying around the clock with her until we move her to another facility Monday morning! They cannot be trusted.---[name removed], daughter of resident [name removed] room 306

My mother lived here for a year and a half and during that time the care was minimal. After being promised a bland diet, we were told once we moved in they could not accommodate the simple foods she required. Very unhealthy food which included bacon, sausage and heavy gravies with most meals. Staff often inattentive as residents asked to be taken to bathrooms.

Ok, my dad was in the memory care part of the Paddock hills facility. When he first moved in there was a guy named [name removed] who was the manager and he was good. But they made a change in mgmt. and brought in a lady named [name removed] and the place went downhill fast. She is all about the money and not about the care for our loved ones. My sister had to go every other day to make sure my dad ate, she had to clean his room, she had to take his clothes home to wash them. We even had to ask them for toilet paper, of all things. He did not like their food, which did not look very appetizing, so we also had to bring him food. A lady that was in the memory care part fell and had two black eyes and they would not let her go in her room so she would sit outside her room and yell very loud H E L P for hours. We would go to see my dad and if it was a couple days since last time we were there we would find several plates of un-ate meals in his room. They quit giving him his meds because they say he refused them and they can only try to get him to take his meds 3 times per day and if he does not take them after the third try they throw the meds for that day in the garbage. Bottom line is if you have a loved one with memory issues and want good care from them stay away from this place. I don't know about the assisted living part but the memory care part of the facility is not good.

Over priced and not all staff are trained. Management issues.

Residents often have to wait for DAYS to receive prescriptions INCLUDING ANTIBIOTICS if there isn’t staff on site to enter the Rx into the computer. This puts the sick person and those they come in contact with at risk!

Billing is terrible. Friend was there as out patient for less than 4 months. Now they are billing for a discharge fee. Got it removed and now a late fee for not paying the discharge fee. Get a local bookkeeper. Home office in Dallas doesnt care.

This place is a dumpster fire. They gave my father whom was 92 and in hospice care a 24 hour notice to vacate the premises. A bogus unsubstantiated claim was made against a WWII and Korean War Veteran suffering from dementia. I think they wanted his room for another resident and since hospice was paying for some care they were not making money. Since then the Marketing Director and Activity Director both left. These two ladies were wonderful Christian Ladies that were professional and loved by everyone. The employees are all wonderful but overworked and underpaid. All corp cares about is profit and 36 hours is all they let the employees work. The Exec Director was let go today and she was the biggest problem. If you have a loved one here please check around. You are overpaying and can do much better.

Brookdale was terrible for my dad. They immediately started Him on a laxative, unknown to us at first, even though he did not need it. He ended up in the hospital. They denied ever giving it to him, even though I had proof. They added $850 more a month for two person lift, because he was so weak from their mistake! They also drugged him, and never told us of the changes and additions. They were often not truthful, and terrible at communication. The care was minimal at best, with very lazy attitudes. We moved my dad out of there, and the new place removed three drugs from his protocol, and reduced the dose of a fourth, and he is so much better! And it’s $2000 a month cheaper. Brookdale Kenwood was a horrible horrible Experience for my dad and our family. I would never ever recommend them for anyone.

I wasted over 4 months at this place, they overcharged my Mother the first month she was there, took over 45 days to refund the money, they never could justify the overcharges they never return phone calls, THE MOST unprofessional business I have dealt with in over 10 years...Moving my mother in 3 days, good riddance and they still owe her 2250.00. Turning it over to my attorneys, if you care about your loved ones avoid this place.

They will not contact anyone in the family except one person even after verifying they would at our Nana’s request. So she went into the office and made the request. It was a struggle to find out what we needed to get done in order to have a second person contacted. [Name removed], your director is the one that finally told us that all she needed to do was verbally requested. She did. The person that’s currently making legal decisions for her does not talk to anyone else in the family. But because Nana still making decisions for herself overall she had a right to add a second person. You said you would contact him in case of an emergency as well as the other person listed. She’s been in the hospital two times and nobody’s been contacted. We found out when we went to pick her up for Thanksgiving dinner. My Nana’s request in person and verbally said they would. NOPE. 2 visits to the hospital with no communication. Also, I’ve called five times, each time I was told that get a callback. Nobody has bothered to do so. This is why am posting this. We take it pretty seriously. Wish we had known.

I still am not moved in although I’ve asked for help. The water has been chancy since [date removed]. I don’t know how much earlier it started. The hot has been changing at will from hot to cold making for some very uncomfortable showers. I have fallen getting out of the tub. They offered additional handbars but that won’t help. Have plenty. Kitchen water won’t get cold. One bathroom was working correctly and I was told how lucky I am to have 2 bathrooms that I pay for. Gets old really fast. Workmen walked in without knocking catching me undressed. No good closet space so I have purchased shelves to expand usefulness. Can’t get them installed so I still can’t unpack. Molding missing in bar area and more missing around closets. Work done is shabby and incomplete and nothing improves without repeated trips to directors and then it seems lots of talk, little action. Laundry room where garbage is disposed of is trashy and machine overflowed with no safety signs erected. One incidence had recycling overflowing, boxes piled everywhere and took several calls over days to get it addressed. Dry wall dust everywhere from unfinished water problems and holes in walls. Company that handles DVR never answers. After last call I made wasted trip where I was instructed and no one knew what I was talking about. Left 3 messages asking for a call before I make that trip again. Still waiting. Director no call either while I was in her office. Or today... Mealtimes inflexible and Sunday dinner is boring and disgusting after a while. I am moving on as soon as I can.