Brookdale

The woman I spoke with at Emeritus was awesome! She was very friendly and answered all of my questions. Unfortunately when it came time for the tour there was a very noticeable odor, and it just wasn't something I could consider as an option for that reason.

I really did not like this location at all. The tour left a very bad first impression. The facility itself just didn't seem very clean, and there was a noticeable odor. The woman giving us our tour was very nice, however we noticed a resident who needed help, and she prioritized our tour over helping the person. She delegated the task to someone else, and it took over 10 minutes before someone assisted him. It did not inspire confidence in the care. One positive aspect was when we toured it was pet day, and everyone was out socializing with their pets and seemed happy.

He had a roomie that constantly urinated on the floor, and he kept falling because right in front of his room the carpet was slick and soaked with urine. There were bugs and ants and they couldn't get rid of them. I walked in several times and there were 40 people and two people trying to feed everyone. They never changed his clothes. It was awful.

Didn't even go inside! Almost every room had rotten window frames and mold on the outside of building, don't know what is covered up by paint on the inside, but obviously needs lots of maintence and upkeep.

I have to admit. When I saw the reviews I thought wow this is going to be a great place for my grandmother for her rehab after she broke her leg. It was a nice clean facility and everyone was great at putting on the "front" to get you in the door. Her therapist were amazing!!! However, the care she received was terrible, she would ring her bell to go to the bathroom and no answer for sometimes an hour (I timed it). She would stay on the bedpan for 45 minutes (yet again I timed it). She would be ignored when she needed help. Various meeting were had with the administration and yet nothing would change. She had a feeding tube and was not allowed to eat regular food yet they would bring her a tray and tell her to eat anyway and seemed as if they did not want to even mess with her tube. They would tell her they did not have the stuff to go in her feeding tube and they did not even crush her pills up enough to go in her tube and it would get stuck. They obviously did not know what they were doing or either did not care. I was very displeased with the care she received. Do not let the great reviews fool you. I just wanted to share my opinion. Thanks for reading.

I was looking for my uncle who had dementia. My aunt had been taking care of him at home and it got to be too much. He was medically fine but he would wander and was having problems with incontinence so we brought him to Emeritus West. They told us things on the phone the did not match up with what they said in person. The move in fee was $3000 instead of $1000. I set up an interview and the girl who set it up forgot and wasn't even there. Somebody else took us on a tour. My uncle went in the next week and hey said that they would be able to get the VA to help pay which did not happen. Within 4 or 5 days he had fallen, was brought to the hospital and was extremely dehydrated. After he was better he went back and fell again. Apparently he had been laying there for several hours before he was found. They said he was dehydrated again. We did not have a very good experience. As beautiful as it is and as rosy as the make it sound, the quality of the care he got was horrible. In my uncle's autopsy there was nothing that pinpointed any fault towards Emeritus. They said it was just the progression of the dementia along with the dehydration. They found no neglect but never the less is it was not a good experience.

We had such a bad experience here. First of all, I think the staff just lied. We caught them in quite a few lies. There are two people on the nursing staff and they're hardly ever there. This is what taught us the importance of having a 24 nursing staff. Things can happen so quickly. We would bring things to their attention and nobody would check. They blamed everything on the doctor and it's very interesting because at the new place we have the exact same doctor and everything is great. They talked real big when we were interviewing them but they didn't communicate or follow through. I really think the nursing staff kind of runs these place and they do not have good nursing staff at the Emeritus at Hollywood Park.

Probably an off day but our visit was horrible and uncomfortable. I felt like there was zero preparation or compassion during our interview. The lady made me feel terrible for considering putting dad in assisted living and made dad question why too. She even pointed out that dad was in a bad mood and could come back when he was better. I had spent weeks making it a positive thought for him and she really blew it by some of the things she mentioned. I give it one star because the building was very nice. I liked the patios and extra storage in the rooms. I would never consider this place for my dad as I don't feel that aesthetics are enough to make a person with dementia feel at home.

My parents did not like this place. It was small and dark. No staff spoke to us except for the woman giving the tour. Residents looked vacant, sad or angry. Dining hall quiet - no conversations.

Residents were mostly inactive (sleeping in common ares). Facility is up to date and in a nice area,but felt clinical. Rooms were small. Lots of availability.

The lady was very nice but I didn't care for the place,looked very old and not well kept

I had a horrible experience with them! The misrepresented the price. I thought it was for 2 people, not 1 and that ended up being a difference of $800 a month. The room was completely in disrepair before my parents moved in. The moved in on September 1st 2008 and I had to pay from August 25th, when the room wasn't even ready. I just felt like it was a big rip off. I wasn't happy at all with any part of it. I meant to write the management team a letter. It was over priced, they were not engaging, they didn't do anything or make an effort for you.

They are not good at all. They wake up the residents in the middle of the night just so that they can go to the bathroom whether they want to or not. They don't send you a bill yet they will still charge you a late fee if the payment is not made on time. They use to be a good community but they have been under new management and have really gone downhill. They change just about everyone in the staff from top to bottom. No happy with them at all.

Regretfully, this was a terrible experience-the Director confessed they were short staffed, people called out and the other property had no Director and she had to run back and forth. While touring the facility we saw a resident was left in her wheelchair in the hall and no one was around. While looking at a room, which was very small, a demo of the emergency call system took a long time for a staff person to respond to.

Walking into Wynwood felt very much like walking into a nursing home. During my tour (which lasted 20 minutes) the section nurse didn't ask a single question about my dad. Not impressed at all!

This facility is fine if your family member doesn't need much assistance. They are completely unprepared to assist someone with Alzheimer's, unless perhaps they're bed-bound.

Did not like, not enough help and place was not very clean.

Definitely more assisted living than Independent living. Felt like a nursing home.

28 March 2013. This was an older property that served one purpose at the beginning - probably nursing/rehab. Ceilings low and hazy lighting. MC section is a U-shaped section where secure doors have obviously been installed, yet don't each the ceiling. Because the space doesn't loop, I don't expect it to encourage residents to walk. Dining room doubles as activity area and is small. I didn't see any much exercise time on the schedule. Not clear if they have a MC section Director. Very little color and most wall/door writing was small. Not much staff/resident interaction energy.

No no no. Bad juju...like a cheesy hotel.