Brookdale

Partiality expressed to certain favored employees. Family members are employees too and were obviously given special attention and privileges others weren't. The executive director was very young (24) and lacked management experience and perspective. HIred many of her "homies" and former employees from prior facility and she clearly demonstrated partiality to them on all levels! The management team were all women, young & inexperienced which showed immensely as they were constantly changing their practices, policies & ways of dealing with problems & employees. Let some employees get away with some very serious things and others they would grill intensely and terminate for small offenses. Indicated their prejudice of older employees and allowed the "younger set" to get off scott free with many things! Would look the other way & ignore their offenses and wrongdoings. Was very apparent to me that they (management) weren't supportive of older workers and would deliberately make things difficult for them like they were being set up to fail. It looked like it resembled age discrimination practices! Advice to Senior Management – Grow up, mature, take some classes in management, watch age discrimination carefully, don't treat others differently. Learn to be fair and attempt to support any employee in need of counsel or add'l training instead of alienating them and making them feel as if they aren't valuable just because they are different or do things in different ways. Learn to value what all bring to the table regardless of personality, age and creativity in problem solving. You're too narrow, particular, judgmental, impatient, partial and very poor in your management skills. You would try this plan, then this plan and just keep changing things constantly b/c you really exemplified you didn't know what you were doing!! Most of us talked about how insecure your management seemed as you always tried new things w/o good results and it was very confusing to work in that environment especially since your communication skills were poor too. This creates lots of problems in the workplace and lots of innocent helpless lives (the seniors) are at stake and they pay YOU very good money to stay there to take this style of management.

My mother should have never been admitted to this place. She was always in her room and slupped in her chair.She was sent to the hospital for low blood pressure,which in the doctors opinion was NOT low for a person of 85. She stayed in the hodpital under observation for 9 days and was not allowed to return to Eddi pond. I got stuck with almost the full bill for 7000.00 dollars My mother was their only four days. You probably won't accept this complaint,but I don't care . Lawrence Kearney and sucked dry.

We just moved our mother out after 3 days! Not enough staff, very few activities, residents (remember with different stages of dementia) allowed to roam freely into other residents rooms, kitchen area , etc with no supervision. I walked around for over half a hour to find a med tech only to discover they had her meds wrong on the mar. We were promised the world before we moved her in, once in it took hours to contact anyone in management to correct just the medications error alone! A extremely costly choice of facility on our part, not just money wise but could have been healthwise also!

Don’t go to this community. Everything was bad. The only thing I can rate a two is the friendliness of the staff, but that was still a two. My loved one lived here, but it wasn’t a good experience.

not interested b/c of location

As a family member I have been treated with disdain and disrespect by the director of this facility. It seems they are very wary of any one spending time here. Residents have been found outside in the snow with no Idea how long they have been lying there. Mom has been found with her pull ups around her knees from the weight of urine on more than one occasion. Many times she has had wet pants with terrible odor from not being changed. The disrespect from a couple of workers is evidence of their immaturity and unprofessionalism. The turn around in staff is appalling, causing lack of continuity and a lot of chaos. Lack of training is quite obvious when family members end up teaching staff about residents needs and then end up getting in trouble for it from a threatening and mocking director. Avoid this place at all costs!!!88888

If you have someone with Alzheimer’s Disease or dementia don’t place them here! There is no outside access. They move them in like cattle, lots of different rooms ... they move them at their convenience. When my dad tried to go outside, they kicked us out.

Residents didn't appear 'happy' or engaged with the staff. Many residents just lined up down the hallway and as we walked the person giving the interview didn't really acknowledge them. He just walked right on by though many made eye contact with us.

Asked lots of Q about mom. Happy hour Fri.

bad curb appeal...looks like a nursing home. Had appt at 10am and was told she would not be there until 11. We left. She later called me and said she was there and the reception was mistaken. Terrible communication.

When I first put my father in Clare Bridge it was a wonderful place. My father was there 4 years. They went above in care and concern for the patients and their families. After they had a CEO change early in 2013, it went downhill very very fast. One day my father was ill, and there was not one Clare Bridge employee that could take his blood pressure. I could go on with many more examples but I will stop. After almost 100% of the employees quit and left (even the maintenance man left) I moved my father to another facility. That was the best thing I ever did.

Stopped in unannounced on Sunday, no one at the front desk. Had to find a nurse who took me on a tour. Property had a tired look. There was a resident that was calling for help, but no one assisted. Left info for a callback but never received one

They quoted me one set of figures for the cost. I wrote a check and everything seemed to be ok but at the end of the month I got a bill for "extra services" and the numbers they had given me were completely different than what they charged me. I would reccommend that you get in writing all of what they quote you. It is a mess, what they said to me verbally and what they actually did were two different things. Talking to the corporate office is like talking to a marshmallow. Everytime anything happened they would call E.M.S. and send her to the emergency room at the hospital. I could not reccommend these people at all. If you have LOTS of money and the dementia is early stage Alzheimers and they can pretty much take care of themselves, then you are alright. Make sure you get everything in writing. The staff at Clare Bridge are wonderful people, the food was good, and the facility was clean. They should have been more forthcoming in their assessment of her needs.

It was a nice facility, it was new and clean and pretty, but we had issues! They assessed her and said that she should be in the assisted living, after one day they decided she needed memory care. They sent her to a hospital because she tried to open a door that was supposed to be secure. The hospital says she didn't belong there, that there was no reason for this. If they were having a problem with her they could have called me. I didn't hear until after they sent her.

If you are looking for a place for your lkved ones to die then they are great. The place is sickening. The smell hits you soon as you walk in. Women who are wheelchair bound are pushe to the corners and left for hours. Call response time is a two hour wait. The nursing staff is clueless ecspecially Pam the head nurse. She does nothing. You never see her with the patients and Dolores will never answer your questions correctly and acts if though you ars burden. The one they call Sherry is nothi g but a two faced liar. There are some great aids and they know who they are. I dont know how they survive there with such terrible management. To get to my last point my good friend had an ulcer on his foot since beginning of December. Told them that i thought it was infected and they said it wasnt and they are taking care of it. Needless to say they did not take care of so today I went over and was informed he had MRSA. This place has lawsuit all over it. We took him staright to the emergency room and will not be returning to Brookdale. Oh, and i almost for got they have a continuing bed bug problem.

My father has ended up with MRSA from a infection due to severe negligence from their staff. He had bed sores that haven't been treated, had to wait hours for a response on his page, they would not give him medications when he needed them or medications were missing and not addressed. Horrible horrible horrible.

The hands on caregivers were not compassionate and/or caring. They did not asst. Mom and the staff and nurses were unaware of our Mother's seizures and falls until too late.

We had a very bad experience with this location. My loved one suffered a fall, and they called us and let us know, but after we had her treated and tried to talk to them afterwards they denied there was ever an accident and said she'd been up walking around, which was impossible. They are also understaffed, especially at night. They contacted me late at night when Mom had an emergency so I could pick her up and take her to the hospital, and when I arrived there were no caregivers on hand.

Keep looking if you are considering this facility. The executive staff never responds to concerns regarding safety, cleanliness or employee issues. They smile and nod at you and nothing ever happens. Roaches in the kitchens, mold in the apartments, dirty carpets, stained and marked up walls... it is just the start. Employees park in the visitor spots, they push ahead of residents on the elevators and are plain rude. The value is certainly there for this facility, but beware... as most often in life, you get what you pay for!

They can't keep any employees for any time at all. Very short on staff. Constant employee turn over. Housekeeping is virtually non-existent. Management of medications is very poor. Management is always "in a meeting". Very non-responsive to family reports of problems. Regional and corporate management only seem concerned with the bottom line and resident care is the lowest priority. I DO NOT RECOMMEND THIS PLACE. I could go on, but what's the point.