Brookdale

This enterprise is absolutely driven by money. The mission and goals they state on their website do not at all reflect the culture of their communities. our experience in Arlington's Broadway at pecan Plaza and now Lake Highlands have been heart breaking and horrible experience on both the administrative and medical care side. The last place you should put a loved one.

It was scary. It was dirty and the staff weren't friendly or upbeat. They weren't smiling, and didn't look happy to be there at all. The residents looked really sad. Even my mom with dementia could tell, and asked me not to send her there.

Our mother was a resident at Prosperity Oaks in the assisted living section for a year when we moved her due to the Quality of care she received. She loved the variety of activities they had there but the administrative staff made numerous promises but did not follow through with them. We felt that she was not treated with respect.

For us they did not do a very good job. They marketed their facility to me to be acceptable to provide the care we needed. I described our situation, and they went in to the site she was in a secure facility. They evaluated and assessed her and accepted her, and they are not staffed appropriately nor are they secure. But they told me that they would check on her every fifteen minutes and that they would keep an eye on her even if she wanders. This was not the case, she did not get checked every fifteen minutes, I would come in and find her sheets sopping wet with urine, and the room had an odor at times. It's a wonderful facility for independent senior living, or even someone with mild dementia, for help with meals and medications, but who can care for themselves as far as bathing and personal hygiene, and doesn't have a problem with wandering, then it's a nice place. It's pretty, and it's clean, but they should not have ever accepted someone with her needs. I was very disappointed. The marketing department overstated the level of care that they were able to provide for. She could they said that unless she came with a feeding tube or a respirator they could handle that, unfortunately that is not the case.

When we first took a tour there, they showed us all the amenities, and we wanted to make sure that my mom could have her dog, coffee when she wanted, and be able to talk to people. We visited her the next day unannounced, and found her sitting alone in the dining room. We went to take the dog for a walk, and the door was locked. They had said they have events, but they have none right now, because they lost their events coordinator. They had assured us that she would always sit with others at the table. Noone came to get her for dinner, and noone had any idea where she sat yesterday, because noone working that night worked the night before. At the table where she had sat the day before, there were no sits. The only vacant seat was with someone with severe dementia, so she couldn't talk to him. We were promised my mother can get coffee when she wants, but when we asked for a cup of coffee for her for dinner I was told we never have coffee at dinner. I signed her out to go get coffee, and when we came back noone had missed her. We signed her out for good at 9:30 that night, and noone missed her when it was time to give her medicine the next morning.

We really only stayed a very short time and we were really disappointed. There were a lot of things I wasn't comfortable with. The facility was old and I wasn't impressed with the cleanliness. There were residents who would wander in and out of other residents rooms, and there have been incidents of urination and defecation in other peoples rooms. I know that they have dementia and Alzheimer's, but they need more supervision. I couldn't get in at night, there didn't seem to be anyone at the front desk. They made so many promises during the orientation, they said they would go on outings and do activities, and they never took her out of the room except for meals. I was just very disappointed.

If your senior is placed in the 3rd floor..be aware that The job of the floor staff is to dispense medicine.. Nothing else The rooms smell of urine...complaints are handled ...not There appears to be no recorded history of doctors visits... The bathrooms are cleaned once weekly.... The rooms are old. The carpet smells Etc. etc. etc....and yes you get what you pay for.....it is such a shame ..... Very very very bad experience.....

independent living area is okay , but when going towards assisted living area, odor starts increasing. odor very strong seems like residents are not being helped with their assistance with going to bathroom, or being clean. not a very good experience for assisted living area.

I was a month in the rehab portion of the facility. The place was clean enough but other then that is was a very bad experience. A CNA [removed] and then refused my three requests for my nurse to get my pain med. Another CNA was wearing perfume (against the policy of the facility) and since it was triggering my asthma I politely asked her to remove as much as she could by perhaps washing where she put it. She began yelling loudly at me and acting as if my asthma was of no concern to her. I took it to the head nurse but she was of little help and I found that they will stick together rather then put the clients needs first. I must say the physical therapy was so very awful. From the therapy manager to the individual therapists, they had no clue how to help a person get better. I was there 10 days and had only 3 PT appointments. I left in the same condition as when I arrived. Over all it is not a good place , even if your insurance is footing the bill. There are other things that happened but too many to list them all here! Don't go!

Dirty floors- in entry. Not appealing facility at all.

We saw a couple of Emeritus communities, and this one we left shortly after arriving. It wasn't a very active community, we walked in and people were sitting in their chairs and sleeping, they just didn't look very lively. It wasn't very inviting.

Was put off, though warned that there 'might be' odor in Memory Care Unit (urine) and very disappointed to see several residents grouped around a seemingly mindless television program. Toured 7/31

I was never happy with it, but mom chose it, and wanted to stay there. They knew what her medical issues were but even as we went along, they assured us that if we paid more money they would be able to take care of here. They called me on the phone and let me know that way that we would have to move. The staff was not good with her. Mom would call us and we would tell her to pull the cord, and one time she was having trouble breathing and it took them 15 minutes to respond. I was on the phone with her, and after ten minutes I had to call them and tell them I was on the phone and to go check on her. They weren't very compassionate. They do not clean, even though you are paying for cleaning. In the three years she was there they didn't clean under the bed, or behind the couch. She would always have very heavy spots on her clothing even though we were paying them to monitor her clothing and dressing, she would always have dirty clothes. I would not place my mom back there. We had complained numerous times. I never went and saw things clean.

I toured this community. The place is very old and run down. I was hoping it would work because of its proximity, but unfortunately it did not. It felt very dark and gloomy, and the residents seemed tired.

Double room with points starts at 4250. Additional charges can apply. Blood pressure is only taken once a week if you need it more then you need a nurse to come in. Bring your own bed, floors not clean, scratches all over the interior of the memory care unit. Looked more like a medical facility then a private pay. Administrator was not there she was in meetings all day. Too expensive and broken down for the money.

Horrible. Seemed dark and people left to die. No atmosphere what so ever.

My Mom and Sister have resided at Emeritus of Lake Mary for over a year now and I have not seen much improvemnet at all in personnel, food served, and building maintenance. And this with a incease in monthly rent last Jan and again in Aug. The rot on building is wide spread. Drain pipes still hang loose. Personnel still do not do their job and update me on any changes in health or etc with Mom or sister. Strongly suggest anyone to look extensively before ever considering Emeritus for your loveones home. Even the new director doesn't do her job after such a grand talk about how she will make changes. Like another individual we all now, what changes. All just a facade.

This building is old and out dated. Constantly under staffed and management team is terrible. If you want to pay $3000 minimum a month to live in what can only be described as an environment from a bad 1970's movie set, then move here.

ClaireBridge - Do not recommend. Promised the moon. Food was awful, I wouldn't have eaten it myself. Very under staffed. Staff was friendly and multiple activities. But you had to wait forever at the front door to get in., had to wait for staff to come to room when alarm pulled. A lot of staff turn over. Keep looking.

I really wasn’t happy with this community. The way they communicate with families could be better. The laundry service could have been better. The parking was okay. I really don’t recommend this community to anyone.