Brookdale

We found the building kind of old . Also there was an odor of feces. We chose another facility for our loved one.

I don't think they did anything well. I'm not happy with them at all. I had to move my Dad out of there. They do not have enough qualified people working there. They said they could not handle his behavior, but his behavior was due to Alzheimer's Disease.

I was very impressed with the facility and staff during the initial visit. The facility is beautiful and the staff was very friendly. Once my father moved in it became very apparent that due to a lack of care staff, patient's needs were [removed]. Since my father has dementia and the staff to patient ratio are is too high [removed]. Some of the care staff really want to do a good job but there just are not enough of them to adequately care for a population with dementia. I met with the director on a weekly basis to review the concerns that I had each time I would visit my father. She was professional and listened but nothing changed. I moved him out within one month. Beautiful facility but lacking enough hands on care providers to respectfully care for a population who have dementia.

Lack of activities has made for long days. Residents have nothing to do. The dining experience is less then appealing. Call lights are not answered in a timely manner. Management is not feasible during the day.

Do not put someone you love in this place..... The service is terrible. it sometimes takes hours for them to respond to a resident call. They are not honest about the level or quality of care they provide. No real organized activities for the residents, They park them in front of a TV in the lobby The food is really, really bad, you cant tell from looking or taste what you are eating and it is always served cold. my mom actually got a meal that looked like scrapes pieced together. They have weekly food meetings with the residents and promise it will change and get better but it never does. They do that to try to keep the resident pacified, they have all kinds of excuses for not improving.. I have seem garbage overflowing at the dumpster, old appliances and trash piled up in the rear of the building. No one can use the pool, the door locks you out and gates are always locked. We got nothing we were promised and a lot of excuses why they cant deliver.

Now that Emeritus has been acquired by Brookdale, it's a completely different "ball game" STAY AWAY.....Our loved one developed bedsores and incidents such as bruising started on her. The worst one was documented through photographs immediately after it happened. When asked how it could of happened, the answer was......."we don't know" the administrator was tight lipped and non caring, ( a former Chef) in the same facility we found out. According to him, he with 32 years of experience at administering. What a lie. After a police investigation the people working there started being relocated to other facilities,including the administrator in question. Their only defense in this matter was IGNORANCE OF THE ACCIDENT. THEY PROMISE THE BEST BUT THE TRUTH IS .......FOR THE PRICE.......stay AWAY, IF YOU CARE FOR YOUR LOVED ONE.

Activitiesvhave been lacking. We were told that a new director would be hired however that has not happened. Outings have been cancelled. Emeritus was a better company and I am not impressed with Brookdale. The food has been bad and staff changes frequently. The ED has an open door policy however it is always closed.

My dad needed to be in the facility for fourteen days because I was going out of the country for a couple days. So they assessed him and told me he could be in the assisted living environment and didn't need to be in the dementia unit. He was there for 3 days, then my dad walked away from the facility and he fell on the sidewalk, and when they brought him back they transferred him to the dementia facility in Loveland. He was there just one day and his cabinet fell on him. Then they transferred him to the rehab facility in Boulder. When I left he was very healthy and when I got back he looked like a skeleton. Very disappointed with Brookdale.

Our experience with Brookdale Mandarin was not a good one, and I would not recommend their services. My loved one was here for a brief respite stay, and during that time she fell. I do not think they keep a close eye on the residents, when I visited at one point they told me she was out participating in an activity when she was actually in her room asleep.

The state has been at this facility three times in the past year. Brookdale is run by a huge for-profit company out of Nashville TN. There isn't enough food at meals, no specail diets (diabetic, etc.), and the staff turn over is constant. Very depressing and sad place. Do not go here if you have any other choice.

Apparently the person that I spoke to regarding the pricing made a mistake as it ended up being way more than initially communicated in order to get my mother the care that she needs. I would also say that they don't have enough help there. They seem to be understaffed and more than one resident has mentioned that the care suffers from it.

I was very impressed when I toured the facility. Came back the next day with no scheduled appt for my dad to visit. They were so accommodating. Even let us eat lunch which was excellent! My brother is an RN and he was also very impressed. Dad signed the papers that day!

We were dissatisfied with our experience with Brookdale. I don't feel they were entirely honest during the touring/move-in process, or they just need to be more thorough with their evaluation. We were quoted one price, and when the bill came it was something much higher.

My mother in law was only there for about three weeks until we checked her out and brought her home. They could not seem to handle her, and they wanted to strongly medicate her all the time. They suggested that we put her in a psychiatric ward to have her evaluated for stronger meds. We did so, and after a couple of weeks the doctor at the ward said she never needed to be there. After that we took her back to Brookdale Tyler South, and they had multiple employees leaving at the time, so they have some issues there as well. Our overall experience was not good.

Had the appearance of a nursing home. Entrance crowded with residents in wheelchairs or sitting on walkers. Hallways and doors were dirty.

I think the Brookdale Orland Park is terrible. My mother fell a couple of times. They need to improve on their care services and monitoring. If you can take care of yourself then I think this would be a good place. If you need assistance then I would not recommend this place. The facility itself is clean and nice. They could improve on their friendliness. I can't rate the value or the activities because it is not applicable.

Hi turn over rate in staff. Three directors since I placed my mom there. Nursing assistant are lazy. Just there for a pay check not the residence.

My mother lives there but not for long. Constant firing and turnover of management. They just cleaned house once again and at the moment there are no managers. Residents get accustomed to these people and then they are yanked away for virtually no reason. Most of the Staff could care less. Dining room servers are nasty and throw the food at you and cannot wait to take your plate so they can clean up and go home. No customer service, food is high school cafeteria at best. Care staff who handle medication are very short with residents. I suggest find another place for your loved one. Activities are non-existent. Most resident complain of nothing to do while the 'director' runs around talking to herself and annoying the staff that are trying to do there work.

My mother lived there for 10 years. Trinity Towers is very expensive. Since Brookdale bought the facility, services and food have declined while fees and prices keep going up. Security is almost non-existent. The doors and gates are always open. At one point, a deranged man got into the building and up onto the roof. The police had to get him from the roof and take him away. All residents are supposed to be checked on twice a day, but that doesn't happen. Family is supposed to be notified if there is illness or an emergency and that doesn't happen as it should. There is a constant turnover of staff, because staff is poorly paid. Illnesses run rampant in teh winter, often sending many residents to hospital. NOT recommended.

During my tour I was not shown a model room but a current resident's, who was rather upset to return to her room to find a stranger there. Did not seem to have the same level of individual attention as other options.