Brookdale

My Mom lives here and has for many years. She has watched the decline in services, especially the food, and the prices go up. When she first moved in when it was [Removed], she loved it. Now that Brookdale has taken over, all this company wants is a profit on the backs of its seniors. If there was another place for her to go, she would. If you're planning to move here, ask lots of questions and look at other places first. It may look good on the surface, but once you're there, you'll see how corporate minded, not people minded, it is. You'll pay lots of money for very little.

The facility used to be a great place. It was one of the best in Austin. The director has changed. The place is definitely declined in the quality of care. There are a few staff that have been working there for awhile, however overall the turnover is great. There is a lack of understanding of how to care for the elderly population and the effect of negligence has on this population. It's sad how the place has changed in the last 8 months.

My mother in law did not receive the proper care she should have at Brookdale Loma Linda. The communication was very poor. My mother in law was in a special vegetarian diet and they didn't have this meal available for her. The food she was served was cold. Financially the services they provided for her were not good for what we payed. They were understaffed a lot we had a home health nurse help her out while residing in the community. I would not recommend this place to families.

This was our least favorite choice out of all the communities we toured. The accommodations where not up to a standard I would want my loved one to live in. I would not recommend this facility to another friend or loved one.

Poor leadership, poor care, understaffed, under educated staff.

I'm extremely disappointed I relocated my parents from [Removed] because they were being ignored to brookdale bellevue where I was promised nothing like that would ever happen here. Boy was I duped I'm in all day every day for this last week and if I weren't here they would not be getting care I'm paying for. And btw very expensive care

Very poor service for inpatient care. The staff is lazy!!!! Caused my father to get a huge bed sore & infection.

I would not recommend this community to anyone. The appearance of this community needs major improvements. The two rooms they showed me had junk in it, it wasn't ready for someone to move in. The sales people were very nice and kind. I would suggest major improvements with the cleanliness of this community.

Night tour operator rude and indifferent. I wouldnt let my dog stay here.

Disappointing. Facility was very dirty = floors need to be mopped, carpets cleaned, and rooms were not made up and dirty for residents.

I am not happy with this community due to the fact that I was quoted for the price of her care and the prices are going up all the time without notice. She is not getting good care. I am having to go out and purchase items that I was told were included in what the community provides. I am considering getting additional care for her to be in her room to make sure that she is changed when needed because they are not watching her. This is very costly. She is not able to get the staff to come to her room when she needs them and when she rings for them they are not answering her call until the next morning. They have made promises that are not kept. I am having to buy her dishes and utensils on my own and they are not offered. We had to go out of town and expected me to purchase items before I left due becasue they told me that they did not know how much she would need while we were going out of town. They are not cleaning her room and we are having to do it for them. We are being charged for her to be taken for meals each way. I have talked with the staff and nothing has changed at all. I would not recommend this to anyone because they will not get what they are paying for.

Unfortunately I din't have such a pleasant experience with this company. As I have visited, I notice it doesn't seem as though management is very involved in the community. A few of the residents I have noticed, appear to need more of a skilled facility. It concerns me for several reasons, one I do not feel as thoughyou loved one is getting the proper assistance because of some much time being spent on more advance details conditions, and two they seem to be severely understaffed. As I have spoken to staff in passing, they all seem to be unhappy with the condition same they are forced to work under. I'm just wordering how so many things have gone unnoticed, if I'm able to see them as just a visitor. One other concern that I've mentioned to management before is the smell in the air, it seems to be a moldy odor. I would love to see some changes soon in this community, as the rest of my family is ready to seek other placement.

A crying shame. I visited someone there several times, it looks nice, and the more 'with it' the client admitted there is, the better. It is NOT equipped to handle people with dementia. It is private pay, quite expensive. The staff is absolutely bare-bones-skeleton. They simply will NOT hire enough people to take care of the clients, they are very overworked and rushed rushed rushed. 10 minutes per client in the morning, starting at 6 a.m. The janitor there was asked to lead the 'exercise classes', not even an activities director.;;; Do not be fooled, it may look OK but there is not nearly enough staff to take care of your loved one. If they have dementia, the facility can't handle it and will call and tell you to find other accommodations. Terrible place.

Team was very accommodating during the interview process to see if this a good fit for my mom. Most of the staff was nice and seemed to want to care for my mom. That was the first month. Things changed dramatically after that. She was not monitored every few hours as was told in the interview process. Meds were increased by 400% from what she had been prescribed prior to arrival. Billing is very vague- requested an itemized bill which I never received. Asked for list of additional fees I might incur and was not provided that list but began receiving bills for additional charges with no definition of these fees. When you called the billing office for explanation they said you had to call the local facility- called the local facility and they said call the billing office. Facility is understaffed. Clothes and personal belonging not my mom's were found in her room often. Feces was found in her clothes in her laundry basket and on her towels in the bathroom.

Facility is often short staffed. It takes weeks to have the facility clean the carpets or fill the soap dispenser at the sink. To many times has the residents needs not been cared for.

My mom was not taken care of at this community. She would have to wait 20 minutes or more for someone to assist her in bathroom needs. They did not place the call buttom next to her at nap time. The batteries were out on her device for assistance and she fell,No one knew she was injured till my father found her on the floor. We had to take her for xrays and found that she had injured her hips. Mom was taken out of this community and was placed somewhere eles.

After having my mother residing at Brookdale Yakima for approximately 6 weeks until her death on July 12th, I can honestly say I would not even give this facility a rating; however in order to post this review I have to choose a rating so I give the facility the lowest rating possible. From the time we contracted to place my mother at Brookdale-Yakima, we began incurring charges. Even though my mother was hospitalized until May 30th at which time she was discharged from the hospital and moved into Brookdale-Yakima, we incurred charges from the date we signed the contract, even though she did not move in until May 30th due to her hospitalization. AND, I might note that her hospitalization was the result of two significant falls and blows to her head that occurred while she was temporarily in respite care at [Removed] pending permanent placement! Once my mother was permanently moved into Brookdale-Yakima, she received completely unacceptable care. She did not receive a shower for 3 weeks after she moved into B-Y! We were being charged for showering and dressing/grooming on a daily basis, in addition to the monthly basic service agreement rate for her unit. On numerous occasions, when I stopped in after work to visit my mother, I found her dressed without any bra on; her hair had not been combed; I found her more than once seated in her front room with nothing but her slacks a bra and a jacket with the jacket hanging wide open. Her room was never tidied on a daily basis; her bed was never "made." Even though this is an "assisted living facility" and meals are said to be provided as part of the basic service agreement, but because my mother was unable to go to the dining room, she was charged for 3 meals each day being delivered to her room from the kitchen. That additional monthly charge was in excess of $500/mo! If meals are "provided" as part of the basic service agreement why the additional charge in order to actually receive those meals? Her bathroom was a constant mess. I personally witnessed dried feces on the toilet that was never cleaned off; stains from diarrhea episodes on the floor of her bathroom that were never cleaned; I don't believe the floor in her bathroom was ever mopped or waxed the entire time she resided in the unit; various items were strewn about the sink and small counter area at random; trash was on the floor next to her toilet and never placed in the garbage. When someone "assisted" her with dressing and grooming in the morning, or getting ready for bed at night, her pajamas in the morning or clothes in the evening were simply wadded up and sometimes thrown in the bathroom sink, or on the floor in her closet. Her laundry was to be done once a week, which we had to increase to twice a week and in the short time my mother resided there four pairs of her slacks disappeared...never to be located. The final straw was finding out that even though my mother died early in the morning on July 12, 2016, after having been in a hospice care facility for about 12 hours, and we moved everything out of her unit at B-Y that same day by 12:00 noon, we are now told we will still be charged for five additional days of the basic service rate from the date of her death/move out of the facility - even though she is dead and gone and no longer even in existence, AND all of personal possessions and furniture have been out of the unit as of July 12, 2016. Written on July 19th, 2016

This was the worst. As soon as yo walk in you smell bad odors and it did not appear clean. I looked at a room and noticed the window was muddy. I asked if they clean it often and I was told the whole house was power washed a couple of weeks ago. Their garden was overgrown and some of the stepping stones were turned up so someone could trip and fall. Before we left we noticed there was a resident left in the dining hall and no staff came for her, instead a housekeeper walked by and helped her out. I would not recommend.

I never got any response to my query. It was a shame, too, because this was the one place I really wanted to sell Her on! It is closest to my home, so I could see her anytime, and I could stop by for a cup of tea, or a game of Scrabble. I have not heard from anyone else, but I can not recommend someplace that can not even be bothered returning phone calls. It, unfortunately, makes me wonder what other details get lost?

I took a tour of this community and it went good. The sales person told me there was a room available and I explained to her that I did not have time to wait. After writing a check, I found out there was not a room available and I feel that she was pressured to place more resident within this community. Overall the community was misrepresented and did not move in after all.