Brookdale

My mom was there for over a year. She was sent to the hospital for 3 weeks. During that time housekeeping failed to empty trash, clean OR do her laundry. Due to her status she needed to have a higher level of care. The staff was very rude, very uncompassionate and refused to help us find a dolly to use to move her things out. The smell is terrible that should not be acceptable. Unfortunately they are undergoing a major staff overhaul. They seem to be very focused on "corporate" guidelines and not having a heart for the aging and issues at hand. I cannot recommend this facility at all!

I moved my family member out of this facility. In 8 months they raised the rates by 30%. The services and care declined drasticlly. The management seems to be interested in money over care. The facility also got bed bugs and didn't let any family members know. What a disappointment.

My mother is the resident mentioned in the note below. She was only at Brookdale Midlothian for 11 weeks. They knew she was a fall risk when they admitted her. While at Brookdale, mom fell about 15 times with 5 of them so severe as to require trips to the ER for xrays, CT scans, stitches, lacerations, etc. I have all the bloody photos as proof. One of the EMS drivers told me they make a lot of ER trips from Brookdale Midlothian. An ER doctor at the hospital recommended moving my mom out of Brookdale Midlothian. Before you put your loved one here, ask questions. Call the Dept of Social Services, call the Long Term Care Ombudsman, call the local hospital (Bon Secours St Francis), call the Chesterfield EMS. Ask all of them about this place. Don't believe the sales pitch. Ask yourself why they are offering incentives/discounts. It's because they cannot fill all the rooms. Maybe it's because of the poor care residents like my mother have received.

The Staff is under paid, they are always short handed. I have not seen one housekeeper clean anything in the past 6 months. My mothers room is horrible it smells like urine. The RA's 2pm-10pm shift are just by far the most amazing crew I have ever seen, AL and MC. they work as a team and do their job to the best of their ability. I appreciate everything they do for my loved one. I know I can count on them if I need anything done. Front office: They fail to get the staff the appropriate help they need. Very High Turnaround rate. Other then that, I love it!

I was very disappointed in Brookdale Santa Barbara which is why my mom no longer lives there. They over sold themselves as a Alzheimer's care community. They advised they have top flight doctors and they do not have any they only have a nurse practitioner. If you are a drooling zombie in a wheelchair you might do ok at this community.

I STAYED 3 WEEKS THEY CHARGE ME ALMOST 6000.OO BECAUSE I NEVER GAVE 30 DAY NOTICE.

This place is VERY SHORT STAFFED, and seems to be in it for the profit. No communication between staff, and the director (who seems so nice at first) really did not go out of her way to help when needed. She does, however, appear very overwhelmed. It took several requests just to get my grandmother's basic needs met. There is a young male staff member there who is very cold and indifferent towards the patients, I didn't care for the way he spoke to his elders with such disrespect. IF they could hire more staff (which they won't) and provide a little bit more loving care to the patients my review would have been much different, but it's very clear they are interested in one thing here and that's the money. I understand it's a business, but with that being said the level of care provided is still far below acceptable.

We got a phone call from Kelly yesterday & Robin & I went for a visit. Our tour guide was Deb, she was very nice. She told us they were painting and fixing up in memory care. The fixing up in that area had nothing to do with how disgustingly filthy dirty and smelly this place is.There's a beautiful courtyard that the people in memory care don't have access to, which is sad. Memory care outside space is 10 x16 concrete slab with 8-foot walls. They said someone can take her for walks in the courtyard but we know that would not happen, they have 3 people taking care of 32 people. Then the kicker - Deb said at the end of the tour we have others/waiting list for this room. Why is the heck would she even waste our time. We told them we needed the room by the end of the mth when they called. The truth of it, if you love you parents you would never put they in a place like this. Her remark just [removed] both of us off.

My family has just moved our Mother out of this facility. When we first took her to Brookdale Alzheimer unit, it was a cleaner and more personalized facility with always two personnel for up to 18 residents; but after a change in management, the facility has gradually gone downhill. We had asked for new flooring in the small room Mother was in to no avail. The carpet was old and filthy. Due to lack of personnel (one person for 18 residents) we had major problems with male residents coming to her room and urinating on her bed, carpet, sitting undressed in her chair or in her bed, using her bathroom. Residents' hands were not washed before meals or after bathroom use. There were some good and caring caregivers but there was very little training of new caregivers as to how to communicate to and sanitation for the residents. The residents that can walk wander the halls all day trying to get out-nothing for occupy their time. The recreation room is a joke-it's a small room with a TV, small sofa, nothing to brighten it up or make it cheerful. I have seen one resident in particular who was in her final stages pushed into this room in a wheelchair left alone with no lights on in the room to stay most of the day. Truly a sad and lonely place to put your loved ones. The assisted living part in the front is kept presentable for the public; but when you go through the double doors to the Alzheimer's unit, the wreaking smell will turn your stomach. This place needs to be shut down or under different management. Management seems to be concerned mostly with how many charges they can add to the monthly bill. I have seen no indication of caring for the residents at all- very little interaction. What you are told on an initial visit is definitely not what you get in reality.

I would not recommend Brookdale. My mother was in this facility. I live in Ohio so I did a lot of communication by phone. Nobody would return my phone calls including social workers and physical therapists. It took 4 days for the social worker to call me back. BAD COMMUNICATION! I believe they would not have called me back at all if I had not threatened to report them to the ombudsman. Check out Westminster Manor, the staff is great and so is the facility.

I scheduled a visit and went to the facility on 3 6. We were told after sitting down with their representative that they do not take incoming residents that require a hoyer lift even though they were made aware of her needs prior to ever scheduling a visit. They even tried to continue on with the sales pitch after telling the woman that my mother is unable to get in and out of bed without a hoyer. I was agitated and annoyed because I traveled over an hour to tour the place which we now know was never an option.

Very disappointed. My grandma's room is often very dirty. She has to wait quite a while for help. She fell recently and no one contacted the family. Individual assistants seem nice - but cannot recommend at all. They do little to try to involve my grandma in activities. She sits alone in her room.

Completely disappointed with the operation, and will be leaving as soon as possible. Have heard a number of tenant complaints, and definitely agree. Hallway help seem competent, but management definitely are unsuited for their field. Haven't seen such incompetence for a very long time

During our visit we only saw one resident. I don’t know if all others were in their rooms. It seemed home like, but small. The smaller size would be an advantage in some ways. The smell wasn’t necessarily fresh and clean. Not many daily activities seemed to be offered.

Neighborhood is questionable with the property backing up to a high school. The kids seemed out of control during dismissal. The apartments smelled musty and were in need of repairs. The outside of the units had cob webs and needed a power wash.

our dear mother is at the facility and was assaulted, the staff was uncooperative and medical and administration was not going to inform the family - family services will follow up with investigation. all family members are not informed of changes in laundry, cleaning or medicine changes and schedules. would not give the place a star.

My elderly Aunt became disabled at home and needed a place to stay for several weeks until we could find an in home care giver. I called a service called APlaceformom.com and they helped me to get in contact with several assisted living places for her for temporary respite care. We picked Brookdale Hearthstone on 905 S Pioneer Way Moses Lake wa. Sad to say it turned out to be a nightmare. From day two of her arrival I was called which seemed like every other day with a problem with my elderly Aunt who I thought would be cared for while I was searching for a home caregiver. Always a problem, they called and said she would not eat or drink, she needed visitors, she needed over the counter meds, she needs..she needs...she needs, she needs...never a solution it was always on my shoulders for a solution, it became ridiculous as I lived hours away. After several visits and confrontations by head employees who would not give me straight answers for my questions with only attitudes it was apparent that this place was incompetent and could not care for a puppy let alone an elderly person who needed more care than they wished to give. After almost two weeks I found a care giver who would live with my aunt and give her the proper care she needed. Brookdale was no place for mom or anyone else who would need more than a push in a wheel chair. When I picked up my Aunt she was in poor condition, frail thin and dehydrated, the clothes on her smelled badly since they said my aunt would not take a shower and they can not force them to shower. Well they did not sponge bath her well either as she smelled terrible. When I went to get her clothes, they were on the floor in the closet and they smelled badly too. My aunt had little to eat since they could not force her to eat or drink either, after complaining to find a solution from the Dr. they did very little to assess the condition of my Aunt. So I suppose they just sit and melt away. The more I complained during her stay the more they got defensive. DO NOT LEAVE YOUR LOVED ONE at Brookstone unless they are walking, talking, eating, sleeping,, showering and taking care of themselves or your loved one will be sitting in the dark all alone stuck in bed and ruling the whole facility since the staff does not seem have the capacity to talk an 87 year old convalescent woman to take a shower or eat. This was my first experience with dealing with a place for my loved one. I am fully aware of what to look for now when my parents need help in this area and it won't be this place. When talking to the Director it was apparent that they are going to need some training in many areas. How long has this been going on with others? I am a fair and honest person but to see this happen to my aunt was appalling. Much more happened but it would turn into a novel. My advice is to check reviews such as this to make sure you know what is going on in communities such as this, it might look like a pretty place but its whats inside that counts. I learned a huge lesson at the expense of my loved one.

This place has gone down the tubes in the last year. The Residents Associates are wonderful and the Activities program is excellent. On the negative side, the new ED is completely detached from the community. She stays in her office only to come out to use the copy machine. No people skills. Next is my mother had some money and belongings [removed] from her. The worst thing is My mom had ants crawling all over her, the floor and the window. This was not the first time. I felt honorably for her because she had no idea they were there. I told the ED months ago but this is an ongoing problem. Very ineffective administration.

They have been excellent in communication with me. I am a newby to assisted living. They have been so kind and caring to my mother. I can't say enough nice things about them. I was in a crisis and they did everything to make the transition happen. Thank you so much

Brookdale is like the wolf in sheep's clothing. They look really good, but you should not expect a lot of care. Even though they certainly charge lots for the extra care... They are not about that. It's about show and activities for them. So, if all you need is an apartment, it's your place. But, if you need "assistance" in the assisted living center, go somewhere else. I was with my mother when she pressed her call button and waited 35 minutes and no one came. I even went to look for help. Still, I found no help that day. She fell four times in one week and had 3 trips to the hospital. On one trip to the doctor, she was allowed to fall out of her wheelchair in the transport bus because the driver (who was over a half hour late and hateful) said she didn't know how to use the wheelchair seatbelt. I tried to get my mom up and I fell on the bus too! Did I get a call from Brookdale to apologize? Of course not. When my mom got a UTI because Brookdale did not give her liquids on a routine basis, my mother became confused and was hallucinating. At that point she was "no longer a good fit for the community" unless I stayed with her 24 hours a day. Really? That was Brookdale's solution. Overall, my assessment of Brookdale is disturbing.