Brookdale

I was not impressed with this community during mom's stay. They did not maintain this older building very well. The elevators kept breaking down. The floors were not level and there was an odor of mildew. The food was not very good and they did not have a lot of activities. It felt as though they did not want to put any money into this community. The longer mom was there the less attentive the staff were.

Received confirmation of tour date and time, but the manager did not show up. He still had not arrived nor called to explain his absence when I left. The very pleasant activities leader who did walk us around was not able to answer many questions with a level of certainty. There also appears to be a new school being built across the street from the entrance. That will bring much bus and car traffic to what is now a quiet road.

I toured this community and did not like that the community had an odor and it was not pleasant. The staff were nice but when I told them that I was going else where they did not treat me too well. I was not able to see a menu and did not see activities. This community needs some improvements in certain areas. Families might want to think about this community for the care of a loved one.

Did not care for this facility at all. I think its the smallest and oldest of the Brookdale properties.Drab and uninteressting.

After less than three weeks I moved my mother OUT of Brookdale Palma Sola. Issues were: 1) Filthy facility 2) terrible food 3) unkept promises regarding assistance 4) unable to get through to facility at various times of the day

It was an nightmare experience for my husband during his stay in this community. I had to move him out after three days.[Removed]. My husband was [Removed], and the experience was horrible overall.

Brookdale on West Ina has really gone downhill since I first admitted my Grandpa there. The new activity director is rude and incompetent. I miss [Removed] when she was the activity director. She cared about the people living there and would bring joy to the entire room. I feel like every time I turn around the cost of the care has increased while the caregivers receive no increase of pay to meet the inflation of the cost of living. This creates a high turnover rate for staff and leads to unsafe living conditions where the personnel are greatly outnumbered to the people staying there. It’s sad to see these people in need get treated this way. I am feeling guilty for having my Grandpa there now that the care has dropped so significantly. I would not recommend this place anymore.

I am very disturbed by how this facility is run. As soon as you enter you get a cold feeling from the management, no one welcomes you or smiles. I can only imagine how this behavior affects the residents residing there. Often the meals are served late, or they run out of food. I have witness the food being served up to 54 minutes late. On top of those concerns are the lacks of regard for the safety of the residents. There are sharp objects left for easy access, they are understaffed, and often not scheduled to meet the requirement to residents. I can’t imagine letting my loved ones stay here any longer to live in this cold environment with such inattentive management and staff.

We had to move my mother out of this community, due to the lack of care she was receiving. The only person we had issues with was the director of nursing. It was a disappointing experience overall, and i would not recommend this community.

This had a more nursing home feel. Dark in lobby, hard to get in and out, not greeted well. Residents not interacting or even talking-slotting staring into space. Had odor. Will not consider this setting. [Removed] was helpful and informative.

That was a horrible place, it was not good. On our tour, they separated my spouse from me when we were looking around. I wanted him to see the place but they didn't let him come with me to see the community. The administrator tried to control my husband. He was still under my control not theirs. For lunch we had a salad, which just had sliced beets poured from a can with no dressing. His was a combo of beans with no dressing. It was going to be good so I did not move him in.

It's unfortunate that you can't really learn about a community prior to placing your family member there. Guaranteed, you would not select this facility, if you had. Large turnover in personnel, to include management, who lack in, not only managerial expertise, people skills, but also compassion for their residents. Their quotes for fees are greater than reflected in their website. Their services advertised, much less. Since residents placed there are no longer are able to voice their concerns, fears, etc, we need to speak up for them. We need to be vigilant for them and question what the facility is doing and why, without concern for retribution to our loved ones. Please look beyond the initial facade of an alleged 'family enviornment' that is portrayed to prospective residents families. Just one recent example: a med tech was assisting a resident to eat and stuck the fork into a chicken leg and held it up to the resident. The meat had not been cut. Is that showing this resident any amount of dignity? There are so many regrets about having experienced a relationship with this facility. Please be careful in your placement of your family member.

I was not impressed with my tour of this community. The person we toured the community was [Removed]. I felt like this was more of a nursing home. From my tour I knew that this was not the facility for my mother, and her needs.

I think rating Brookdale Broadmoore a 1 is being generous. The main concern while my mother was there was communication. They need a lot of improvements! It took them 2 and a half months to fix my mother's apartment lock so that her front door could be locked at night. We could not get my mother out of there fast enough.

Please do not even consider this place for your loved one. The care and staffing are unbelievably state minimum, no communication-even with corporate, the place and rooms are filthy, soiled linens way too often, missing clothing and personal items, food is barely enough for them and pricing is unlimited to their discretion. Pricing went from $4200 a month to over $7,600 a month when loved one was placed on hospice, because of "the level of care". After nearly 2 years of praying for better conditions, we were asked to leave, because they could not meet our expectations. It was truly a blessing. Less than a month later, our loved one passed away peacefully at a wonderful loving facility. FYI these conditions are not standard or at all acceptable in a caring memory care facility.

This community has nice staff. We were not happy due to they would not allow any protecting from someone getting injured. We are no longer here at this community. The staff were not able to assist with her eating. The staff did not alwas have the time for what we were needing for my wifes care. The community was clean and the staff were very good, but they need more staffing. We would not recommend this community for other families. She did not get the special help that we were paying for.

My mom lived in the memory care section for almost 10 months. The first couple of months went well, but things went down hill quickly. They stopped bathing her, brushing her teeth and her room began to smell like urine. I asked many times for someone to take care of these basic needs, but nothing changed. The staff left my mom in a wooden chair in the living room all day, every day. This wore a bald spot on her head and left an indentation as well. During the last 7 months she fell 8 times. Nothing was done after any fall to prevent another one. The last fall left the entire side of her faced bruised. [Removed], who is suppose to be In charge of care plans never made an effort to implement any changes to prevent her falls. His attitude was unprofessional, offensive and aggressive. I told [Removed], the executive director that I didn't feel safe leaving my mom there any longer, but she still wouldn't waive the 30 day move out notice.[Removed] had no empathy for my mom. I would not recommend this location to anyone. I ended up finding a much higher quality home that ended up costing over $1,000 less per month.

I would not go here if I had to. This place was not clean and it smelled very bad. The food was horrible and not fit to eat. The aides were not friendly at all. They need to have more inservice with their employees to teach them how to approach people. I saw on the tour that one of the residents asked three different nurse for help and not one stopped to help him.

We left after one week of being here. It ended with a staph infection and a stay in the hospital till it cleared up. They never changed their pants, they was sitting in their soiled pants often and had accidents on the floor too. I had spoke with the staff to be on top of the changing but it did not get better. Once there was a fall and I pressed the help button, after 45 min of waiting I had to get help because I was not strong enough. Two small ladies tried to pick them up. they had to get the cook to pick them up off the floor. I would not recommend this community.

BEWARE: Nursing staff are [Removed] incompetent. Had to remove my loved one. The place reeked of urine and the staff were rude. Please, never send anyone here.