Brookdale

Not great for mobility challenged in independent living.

No great for mobility challenged in independent living.

No one around, no one monitoring residents sitting in chairs. Some were sling out of their seats. Place stunk of urine.

She is there for rehab and has hardly had any rehab done. They just give her the meds with no personal attention for physical therapy. Communication with the patients from the medical staff is extremely poor. They just keep her bedridden and take a very long time to respond to her requests. A very unorganized facility in all aspects.

Don't let the beautiful environment and smiling faces fool you. We had issues from the start from medications, cleaning, and losing laundry items. No help from the Director when addressing our concerns. Upon leaving this facility, we were given someone else's medications and with several attempts trying to contact the Director by phone and text regarding this, we finally received a short note back days later. I'm an honest person and returned all medications that were not ours immediately. This facility would have never known it was missing since I did not have to sign for anything when it was picked up.

I have toured a couple times with the facility and I have to say I was more impressed last year when the staffing seemed to be together then I was currently. I realize that every job can have challenges, but when it seems the staff is unhappy it shows in the care that your loved ones will receive. There is a different Executive Director in the building then when we visited last April. The last Executive Director was much for pleasant and helpful and was really trying to help our family make the right decision. The current Executive Director does not seem as experienced and needs more training. All in all I think the stability of the facility is in jeopardy and the staff is not happy, would not suggest for your loved ones.

My mom has been there since May 2017.So 9 months in and $34k later.I am extremely dissappointed that they have no activity director since day 1 in memory care.I dont even think Assisted Living side does.Bored silly it is hearbreaking!!They sell you on the Claire Bridge Program when it is all talk no action.Please trust my word that it makes my skin crawl that I am going to have to move my mom out do to increasing rent and they do not commit to even half the stuff they offer and management changes hands like a roll of toilet paper.And the billing wow the worst.I have read all the reviews and every one of them were point on.The activity thing just makes me so mad.They need interaction they need stimulation.And the aides they are either on their phones or doing their homework while the residents stare at the tv at 6 pm at night or they are in bed.Ridiculous!

We moved my mother in the assisted living side knowing she would have to move to memory care. She was there a short time before getting moved over. It always smells like poop and they nickel and dime you for everything. Although the staff is friendly, they do not seem to know how to deal with people transitioning into memory care. The facility is understaffed and the staff overworked. Lots of turnover! Too many issues to cover in this short space. Keep your loved one out of this facility. We're moving mom.

The bad odor of urine throughout the facility is a huge concern.

I toured this community and it was just horrible. I walked up to the entrance and there were a bunch of residents sitting there with a cloud of smoke. I walked in behind one of the staff and she never once turned around and addressed me or asked if I needed help. I walked towards the nursing station and the entire time they were talking about personal things and never addressed me. The staff didn’t look like they were dressed cleanly or professionally and there was a horrible smell throughout the facility. I turned around and walked out. I would not recommend this place just based on my first impression.

Really horrible experience extremely understaffed if you have a problem or issue don’t expect any help. No one to talk with and if you go to corporate not much better. Watch your bills because they charge for things you do not have. The food is disgusting alot of cold sandwiches. Was really different during the selling part. They promised to help with transition that never happened. Initial price was very low but things here quickly add up including a large yearly increase.

Our relative was there for 2 years and things got worse over time.

Was a tad disappointed in this facility. It had the reminiscence of an old time nursing home. It appeared clean, but the residents appeared to be on there own while the care staff mingled around. There was a choice between a shared room and a private room, but everyone had to use community showers and only twice a week or you would get charged extra. The prices here were on the high side for the area especially for what the client receives. This is not a place I would put my mother.

When I first entered to tour the community I was not greeted by anyone. It is not a great area and the facility was dirty. When I was looking at the other residents there, it just felt like a low class nursing in my opinion. I would not recommend to others

Went to tour with [Removed] back in [Removed] and then went back in [Removed] and had an appointment with [Removed] again to see if things had changed from my last viewing in May as it smelled very bad when I was there last. When I arrived I was shoved off on a new employee [Removed] and had to go over everything about my mother's background, I mentioned that this was an emergency and things would be moving very fast due to my Mother being released out of rehab and that would take a week and a couple days. Did not appreciate having to go over everything I had told [Removed] back in May and this took up much time, not to mention that no notes were being taken like [Removed] did! I had questions and we had to track down [Removed] who was wandering the halls at the time!!! Very upset at the way I was handled, I felt if they treat me that way how will they treat my Mother? I felt when I left without all the figures I needed that it was a total waste of my time! I know my parents would not be happy here at all.

I toured Brookdale, and did not like it. It reminded me of a college dorm. Rooms were small and furniture was minimal. There was also a lot of walking outside to get to the dining area, and I didn’t like the thought of my parents being too exposed to the elements. The facility is also older and seemed less clean than other communities I had visited.

My parent has been a living in AL for over two years & seen a drastic change in every element in assisted living. Started out efficient, plenty of oversight, good personnel, great food, cleaning, laundry, etc. not one complaint to the absolute opposite! [Removed] issues, unable to find, call or depend on help. Numbers of support are less than half of 2 years ago. Filthy, terrible food & the biggest waste of money ever seen. They should be ashamed of themselves at what the facility has become! Trying to find another place.

My friend used to live in Brookdale. It is absolutely horrible. The food is terrible and the staff is lax, lazy, and it’s plain that they don’t care about the residents. My friend has COPD, but would often be without his oxygen either because the caretakers let him out without it or because they didn’t plug in his battery. Residents were left for long periods of time unsupervised, and they often wondered around lost, unable to find their rooms, or possibly hurt from falling. We were able to move my friend elsewhere to a much better community, but I absolutely would not recommend Brookdale to others

I would never recommend this place in a million years for assisted living or skilled nursing. The Health Care Center (SKU) should be shut down for violations including withholding and losing patients' medications.. Recently there were 2 aides and I nurse in the skilled nursing unit for 22 patients. That means 2 aides to wash, dress, toilet and feed 22 patients everyday!!! Impossible to provide adequate care. They are always understaffed and are really focused on independent living. I would only go here if I were independent and can drive...once you are no longer independent they provide very little care unless family is visiting. Then it's a big show. No compassion by many of the staff. Upper management (on site) never knows what is going on. I will look into it is their mantra. Marketing will try to tell you it will be a seamless transition as you need more care - that could not be farther from the truth. They ship you to the hospital for every little thing. People fall all the time. I could go on and on.... There are plenty of other places. Skip this one. I would give no stars but that is not possible.

This facility had rooms that were too small, the places smells, and felt dark and depressing. I didn't like the fact that you had assigned meal seating and set time. For the cost it seems expensive for what you are getting.