Brookdale

First of all this place is a huge rip off. I had a friend that used to live here back in 2014 and she absolutely loved it (except for the GM and the activity lady) the nurse and care staff i was told by said friend were top notch. I took a tour and stayed here for a few weeks in 2018 on respit. The care staff is terrible, the nurse even worse. The management does not care for your well being one bit, it's clear they do not like what they do. The GM is the biggest phony and the financial lady [name removed] was always scowling, never helpful and hides fees (and im pretty sure she smokes in her office) which for someone on oxygen like me that's very disrespectful. I wouldn't suggest this facility to an enemy let alone family.

Worst place ever! My mother has been here for almost 4 years, we had some initial moving pains but the Director & Health & Wellness Director helped to smooth out the issues. However, since the new Direct [name removed] & the Health & Wellness Director [name removed] have taken over it's been a complete nightmare. [name removed] could care less about the residents and [name removed] only cares about how much more they can charge for care they do not deliver on. I recently put a camera in my mothers room and it's chilling the lack of care she has been given despite what we pay for. We have given the 30 days notice and are moving her to a facility that is more caring about the residents and not the $$. There are some staff members here that are very caring unfortunately they are underpaid and underappreciated. The staff members that do the least amount of work are held in the highest regard and defended by the management despite what they do or do not do. This place is a joke, if you love your family members do NOT consider this place.

I have to give 1 star to give a review otherwise it would be a ZERO. If you care for your loved ones do NOT consider this place. I brought my mom her almost 4 years ago and although we had some "moving" pains the Director and Health & Wellness Director work with us and made it a pleasant experience. However, since the new Director [name removed] and the Health & Wellness Director [name removed] have taken over it's been a complete nightmare. [Name removed] could care less about the residents and [name removed] only cares about how much more she can charge residents for services the don't deliver on. I have had many of calls & emails ignore by [name removed], and every time I have spoken to [name removed] my rates have increase, while my mothers care has decreased. They do have some staff members that are awesome & I know care very much for my mother but they are underpaid and very much underappreciated =(high turnover). The staff members that care the less & do the least amount of work seem to be held in the highest regard according to [name removed] & [name removed]. I recently put a camera in my mothers room to monitor the situation and after 1 week I can't stand it anymore, I have given my 30 day notice and am moving her to a new facility. It's a hard decision since she has dementia, she is comfortable in her environment and we had to pay a $2500. non refundable deposit but we can't ignore the gross neglect of her health. PLEASE, consider your decision carefully and IF you love you family member look elsewhere for future care. On the initial visit they will show you the best, but keep in mind you can put lipstick on a pig but in the end it's still a PIG. This is the WORST place for your loved ones!!!!

Terrible place to admit your loved one! The executive director, [name removed], was extremely rude who completely ignored my mother and I in the entrance area. The tall thin man was too busy talking about his art work with an associate. There was no greeter, later a staff came by and offered to help and I asked who that man was and that is when I found out his name. Besides, the place stinks of urine. Will never go back!!

My, Mom Lives Here and She Had Bed Bug's Really Badddd Bites All Over Her Arms And Legs And I had Brought one Home I hope it was Just one I immediately stripped down in my laundry room and found one crawling on my arm!!!!!! I am So Disgusted With This place plus I am mad at my mom for not telling me......

My dad was there for 2 months. Every time I went I found him in the same clothes. He became more aggressive and even though we were charged $400 extra for a nurse he was not taking his meds. Then they told us that he needed a 24 hr sitter for an additional $400. We were also told there was a cap on monthly expenses. Then we found out it was $400 per day extra with no cap. First month was over $8000. I started coming daily to take care of him myself. I found his room was never cleaned. Smelled bad of urine. His laundry was never washed. I took them home and washed them. Then his shoes disappeared. I had to go buy him shoes. Then his glasses disappeared. They gave him some old glasses they found in a drawer and he fell. He was sent to Florida hospital twice in two months. That was the last straw for me. I pulled him out. Now my final bill has been inflated to $4600 for the next month that he is not there.

If you care about your parents, then this is one to skip. When the Director of Nursing referred to my father as a liability instead of a resident I knew we had made the wrong choice. They do not like independent residents, very much prefer to have slow non-challenging people around. If your parent is the least bit independent then run the other way from Brookdale Montrose. My father liked it there until the Director of Nursing decided that she wanted him gone. She made his life miserable until we took him out after just a couple of months. To top it off, they would not return any of the "community fee" even though they cost us the expense of two moves in less than three months. STAY AWAY FROM BROOKDALE MONTRISE!

This was a lovely facility. However all the services are a la cart with a lot of add on pricing that I did not expect.

Staff lacked heart. Company known for nickel and diming you.

Some of the past positive reviews are from before Brookdale took over. The current management is terrible. My mother was there for almost a year, until we could finally relocate her to a nice facility. They lack sufficient staff to supervise residents, the program director is unfriendly and not nice to residents (I saw her put a resident in a wheelchair in an office and close the door because he kept yelling for help), and the director is incompetent. The state has received many complaints about them. Don't take your loved one here!

Our first appointment to meet with the staff at Brookdale in Redmond and tour the facility was confirmed by email. Yet upon our arrival at the appointed time, there was no one in the front entrance area—no one at the desk, no one in the office behind the front desk and no one in the lobby. We waited a bit more than 10 minutes before encountering any staff at all. This staff member was polite and said she would find the appropriate person for our meeting and off she went. We waited another 15 minutes without seeing anyone, before deciding we’d wasted enough time that morning and returned to work. In spite of our bad first experience, we decided to take a look at Brookdale in Bend. The facility and program looked wonderful, the staff seemed engaging and enthusiastic. We decided it would be the best choice of a new home for my father-in-law. Here is the warning: Do not sign any papers, do not write any checks, do not commit to anything on paper without a lawyer looking over the contracts!! Unfortunately, we took the word of the staff members we were working with as to what the contracts and all the papers were that we were signing. What a mistake! My father-in-law was suddenly hospitalized almost 1 week before he was to move into Brookdale Bend—we advised the facility that his condition was terminal and that he would not be moving as the doctor didn’t expect him to live beyond that day. He passed away. He never set foot in Brookdale Bend and none of his belongings were ever brought there and they facility had almost 1 week notice that he would not be moving in. I was told our “move-in” fee of $1500 would be refunded. That didn’t happen because the facility charged us for 1 week of basic service—and they didn’t even charge it at the agreed upon amount as set forth in their own contract. I was appalled that we had to pay anything under the circumstances but Brookdale is about the money. They re-rented the room and still got a week of fees out of us—though they provided no food, no care and no service to my father-in-law. Please beware—make sure you thoroughly understand all the papers that need to be signed and don’t take the staff at Brookdale’s word for what the papers mean!

It was clean, staff very friendly, helpful, nice room. Only problem was mom fell inside her room a week after move in. She was Found on floor at 630 AM on a Sunday...went by Ambulance to Hospital. I never got a call from anyone at any time. I went to visit Mom on Monday about 1230 pm — 30 hours after the incident... then was told my mother was at the hospital. I consider that totally unacceptable.

Not as nice as the first impression. Far too expensive for what you get.

My father spent 2 month recovering from a broken hip between [dates removed]. One of the worst expiences. Food was the worse. My father was diabetic and the staff never checked his chart. My father Lost 40 pounds during his stay. Normally we ordered out. The CNA’s are understaffed and unqualified. We expirenced poor care for my father to the point where we had to pay for 24 hour sitters costing our family over $7,000 over his stay. The administration was clueless. The nurses staff was understaffed. My fathers meds were changed often in the beginning which slowed my fathers progress. 2 nurse supervisors quite during my fathers stay. The administration tried compensating us by eating our Medicare copay. We were unaware that several families had removed there loved ones during our stay. The rehab staff was good. That was the only unit that seemed to work. We even filed a complaint with the state of Alabama. All of this was documented by our family and staff. I would never recommend facility for anyone.

Brookdale is all about money!!! My mom was there one night had complications from an infection & had to go to emergency. She was not able to come back . That one night stay cost over $4,000.00. They don’t care about any thing except the all mighty dollar!!!!!!!!!!!. If I had a second chance to make sure my Mom was in a good place to finish out her life it would not be Brookdale Folsom

Too expensive. Starting price for a studio was $8,000/mo.

Took a tour saw dead roaches in the hallway saw a couple live ones. Heard resident complain about bedbugs. Not for my loved ones

I have been so disappointed in Brookdale, Echelon Lake. I blame corporate Brookdale on this. Extremely poor management. Receptionist placed in charge of housecleaning. One custodian leaves and my mom’s room hasn’t been cleaned by staff since. My sisters and I have to clean everytime we go to visit. My mother, who is wheelchair bound- is so often soiled because staff doesn’t come for 30+ minutes after being called. My mother has been told by staff they don’t have time to care for you- we have others to care for besides you. That is all my mother asks of them. Family members shower my mother. We supplement my mom’s meals because of low nutrient meals. I could go one, but don’t think any of it matters. Our elderly are being taken advantage of by large corporations who don’t care and don’t know how to manage facilities housing human beings. They hire staff at minimum wage or slightly above and put our parents at their mercy- of which there is little. I am saddened and sickened that this is where we have placed our mother. Choices are so poor for our beloved parents.

Overall we weren’t overly excited about the care at Brookdale Stanwood. My dad seem to have issues all the time and at one point they had given him the wrong medicine. We finally moved him out of Brookdale and into a different establishment.

Dining room is not adequately staffed so table service is not available the majority of the time. Imagine the residents using their walkers & wheelchairs having to go through a buffet line to have their food served to them. Menu provided each week is printed on a legal size sheet of paper. No large print version available. Many food items such as "salads" (i.e. a few slices of beets & chopped onion), served in styrofoam cups. No table cloths or placemats on tables. When table is set, glass is placed upside down right on the bare table. If you've ever worked at a restaurant, you know that the cloths used to clean tables aren't very clean after they've been used on multiple tables. Food is not prepared well. If you want soup, you have to try to flag down someone to bring it to you and you may get it 20-30 minutes later or may not get it at all. They don't serve a green salad. Well, maybe they do but again, you may or may not get it after waiting 20-30 minutes. Want a vegetable side dish? How about "buttered celery"? Unbelievable. There are a total of 3 washing machines & 3 dryers (1each on first floor and 2 each on second floor) in the entire building available for the residents to use if they want to wash their own clothes. Disappointing doesn't describe it. I feel we got conned.