Brookdale

Our experience with this community was horrible, we felt that our loved one was neglected. She wasn't there very long but the last weekend she was there she laid in her filth from Friday night until Saturday afternoon until she was taken to the hospital for being sick and she ended up passing away a couple weeks later. We were very disappointed in her medical care. The community was kept clean for the most part, The reason we chose this community was the view, it seemed fine we were there. The activities did however seem good. The room our loved one was in was very nice, we had no complaints.

Our overall experience with this community was very bad, however it was kept very clean. When we were getting our loved one signed up, the lady that was working with us was very kind and she seemed to really care, but at the end it seemed like they just wanted our money. When we arrived to move our loved one in, no one was there to greet us or help us move in. We felt that the staff at Brookdale just wanted our money. The communication at this facility was not good at all. The nursing staff did try their best, and were helpful. But we did have problems with our loved one receiving their medication. This community did seem to have a lot of activities for the residents to get involved in.

Once we dropped off our loved one at this facility, we were told not to come back within 4-5 days, they didn't want any contact. That evening we were expecting a call from them to see how he was doing, but we never received a phone call. That next morning we got a phone call from the staff saying he was on the floor and asked if we needed to call the EMS. He was in this facility for one day and ended up passing a week later. We didn't get a lot of information from the administrator or from the nursing staff as to why the communication was lacking. We would not recommend this facility. We do not think they were true to their promises, what they said and what they did were to completely different things.

I have nothing good to say about them. After visiting about a dozen nursing home, I decided to settle on Brookdale Hamilton. I spoke with someone about this community. I brought him there, and he spoke to several staff members and he had dinner that evening, after walking in on his own to his room. The next day, we found him hunched over in the wheelchair. Over the next two weeks were the same, and he wasn't eating. We finally went down and spoke to the Director of Nursing and wanted to know what was going on. We asked if he was eating, dehydrated, etc. She told us that he was well hydrated. I ended up taking my husband to the hospital due to dehydration, and was in the hospital for seven days. He had heart problems, and the doctors were concerned about an impending heart attack, after six days on fluid the diagnosis was severve dehrdation. The doctor wanted him to go to rehab, and he did and walked out rehab with assistance. Then went back to regular daycare Due to my husband being at Brookdale Hamilton only fourteen days, it cost us $21,000 total. We had to pay for January, all of February, and all of March. The community insisted it wasn't dehydration, even though the hospital care staff said it was. The community wanted to see him at rehab, and I didn't want them to see him. They were receiving reports and that was enough. The Director of Nursing went to rehab, and demanded to see my husband. I am thankful that the paperwork at rehab said that only family could visit him. The afternoon activities were music on the TV for an hour, and that was about every day.

I chose this community because, at the time we looking at communities it was both of my parents and they had the largest apartment and they said the when they ran out of money they would accept medicaid. The food wasn't good and continued to get worse. I had to bring them food so they could eat. The wanted to charge extra for everything, There were some very nice caregivers and some that were so inexperienced and didn't have enough training. The manager wasn't kind to me and told me I was visiting my parents so much.

It was a horrible experience. My mother was in memory care for two weeks and the nurse said that she needed to send her out to a behavioral health hospital, which was an awful experience for her. The nurse at Brookdale was unprofessional, and not knowledgeable at all. I called the corporate office and they had her moved to another Brookdale community. However, ever since this experience, my mother has not been able to walk.

We were originally looking to place both parents at Brookdale. My dad had a stroke prior to moving in and he ended up needing Skilled Nursing care. We felt we were pushed into signing a contract in the middle of these issues. My parents never moved into Brookdale and we are now having an issue with them holding us to that contract. I feel to them it is more about the money than my parents care.

Moved mom out after about 6 months. Management was terrible and workers were unsupervised. Lord only knows where all the meds are going.

It's been 2 years since my father was in Brookdale Baywood in their Memory Care unit. He was there 6 nights and only the first 3 nights was he given his "as needed" medication (and that is documented in his medication logs we were given). When his behavior declined, they dumped him in the ER saying he needed an inpatient psych evaluation. The psychiatric doctor and social worker at the hospital said that was nonsense and after conversing with the director, suggested my father would be better off in a different facility. We moved him but he died 3 days later. My BIGGEST REGRET is that we ever trusted Brookdale Baywood and their staff. They made my father's last days hell.

My mother in-law fell at there memory care facility. They put her to bed and let her suffer with a broken hip for close to twenty hours without calling the ambulance. She died from the shock of not getting treated from the fall. They rarely give baths. Never brush residents hair or teeth. They leave the residents in soaked undergarments. They have very few activities for memory care residents. The doctor is horrible. She increases meds without notifying guardians. Which is against the law. Staff have told me they leave residents in wheelchairs overnight so they don’t have to lift on them. You’re family member will not live long if you choose Brookdale Charleston Gardens.

This was our only option to put dad first. The staff do not seem to know how to care for Alzheimer's and dementia. At meal time, they are more concerned about cleaning up and being done with the meal time, than if the residents are eating or even finished. They take up the plates so fast. They only offer water and lemonade. Some of the staff would not say nice things to the residents and were mean. The staff would sit in the living area with the residents and barely interact with them. They would laugh at them, including my dad. I would never recommend this place. The only nice thing was the view from dad's room. This is a bad place.

strong smell of urine. I only saw 4 staff members including our tour guide which appeared to be the activity director. A lot of seniors sitting around and seemed to be waiting on our tour guide for activity time. Not clean! The room we were shown someone was currently residing in there. Bed was not made. She could not provide any costs or apt availability.

My gut told me that there was something wrong but I didn't listen and I should have. My mom needed more care and I thought that this would be a good place for her and boy was I wrong. Learn from my mistakes and do not believe the great act they have when they are trying to sell you into coming here. They did not follow-thru on ANYTHING that was promised.

They only celebrate MAJOR holidays. We were shocked that Easter was not included.

We wish had had made a different choice.

Stay away from this skilled nursing facility!!! The food is terrible, no fresh fruit, no green vegetables no taste and no one really cares. The walls are so paper thin that you can hear your neighbor gag and throw up all hours of the day and night. If you ask for some help with equipment delivered for your use no one knows how to set it up and no one bothers finding someone to do so. Finding anyone who cares about your issues just doesn't happen at this place.

Absolutely NO on this one. It was not very clean. Floors, doors, door casings, walls, etc. all dirty. Holes in walls from wheelchairs and scrapes and dings everywhere. Outside area was not maintained or kept clean either. Very disappointed in this facility. Residents did not seem happy nor did the staff! Smelled not very good.

Set up Appt a day ahead of time. When I arrived, I was informed that the Memory care was full, there were no openings. They could have let me know ahead of time instead of wasting my time.

We were greeted warmly when looking for a place for my elderly parent, but what we learned the hard way is the management of this facility told us everything we wanted to hear to get us in, and stay in, but the care was terrible. Phone calls were never returned even though they were promised. Food was more cold than hot. The staff was generally pretty good, but there appears to be a theft issue either with staff or other residents. After a few bad experiences we quickly removed our elderly parent and moved to a different place where things have been MUCH better, MUCH cheaper, with wonderful communication from staff.

Was not a good place for a dementia patient that is active. Moved my loved one out as soon as possible.