Brookdale

Brookdale Wilton lied to us. They drew up an agreement plan with promises to us with a certain rent and accommodations and then after we met with them, everything changed. The agreement was totally changed, the rent was almost double what they promised and it was a horrible experience.

My loved one was here for only 3 nights. We were called to let us know that he was not doing good, so we came to the community to see our loved one and no one told us that he already passed. The community did not communicate and they were very uncaring and cold. The billing was very general and I asked for a breakdown of the billing and we felt they handled the billing poorly and did not explain why they charged us for a full month plus an extra 800 dollors. I would not recommend this community to others.

This community is highly overrated, and the care and service leave a lot to be desired. The food was very bland and the veggies were always mushy. I would never ever recommend this community to others.

I am. current resident, since [date removed], and have had nothing but trouble, though the view is spectacular, and dining serves are GREAT. Several residents and I wrote a new slogan for Ocean House that sums up my experience: Brookdale Ocean House: A Place You Can Go to Die Alone In Your Apartment With No One Noticing; BUT At Least You Have An Ocean View!!! Beware. Protect you loved one and go somewhere that will care about them, and protect them.

We did not have a good experience with Brookdale Tyler South. When I was talking to the director, he was not willing to work with me after we moved him out. If I had to do it all over again we would have never gone here.

I would tell friend not to go here. We had a very bad experience at this community.

My loved one was only there for a short amount of time. During that time my loved one fell. The community wouldn't take them back after going to the hospital. They let us know the community requested he go to rehab prior to coming back to the community. I wish the communication with the community would have been better. I feel the community wanted more money instead of coming up the alternative solution.

The level of compassion and care for residents and their family members is not adequate compared to other facilities. The carpet is gross, and the food is substandard. The employees bring medicine constantly and it's a wonder people are surviving. If your loved one has a health condition, do not come here.

Some of the staff were good and others weren't as good. I wasn't happy with the care. I didn't trust my loved one being there. There was a medical issue that happened that the staff said my loved one wanted attention. Due to the pandemic they had my loved one in their room, when they should have had them out with other residents.

The main entrance was very pretty and lots of flowers but there was several people sitting around in wheelchairs. Looked like a nursing home. Not impressed

My mom and dad lived here. I cant go into detail of what I experienced but I would not recommend this place especially if you cant visit your parents during this virus pandemic. At this place I would want to visit my parents daily. If you cant do that then its putting the resident at risk.

The facility looks beautiful from the outside, but after the covid hit, they were not cleaning at all and it was very dirty. The staff was friendly if you could find them, but we could not get ahold of the staff, we had to call security to get them to call us back. The communication was not good at all. I would not recommend this community to others.

We were recently allowed into the building and all we could hear was the Caregiver [name removed] cussing about another patient. I don’t recommend this place. Our family had reached out to management once before and she has still been allowed to work

The place fell apart while we were here. A lot of the staff members left so there was not consistent care. The meals were absolutely awful, stuff that you would not feed your dog. For example one evening they had ribs, my mom was served 2 ribs that were burnt terribly. She asked for something else to eat and they said they were all out so she went without dinner. I ended up moving her out of here because she was not getting the quality care that she needed. I would not recommend to anyone looking.

they put on a good performance when you are visiting and looking into the community. While my mom was there she was not taken care of correctly. There were other residences in the facility that was abusive and mean to other residences. The basic medical attention was not met and this includes my mom getting a level 5 bedsore. I would not recommend this facility to others

I would want others to know that we had a terrible experience here at Brookdale Grandon Farms . We put my mother in law into memory care and we were promised that since she was the least advanced, that she would be able to go into the non memory care areas since she barely needed it. Once she moved in here, they never let her out and we were disgusted with the care she received. When she did need assistance, it was not provided. I would tell others to stay away. Nothing they promise is promised.

I would suggest people not go to this community. This didn't work out for us and our loved one. The community made us pay for additional support to watch over our loved one. The community and I spoke about our loved one's care, the community backed out and said my loved one care was more advanced then they knew about. This was all within 20 days.

The individuals in charge of the activities are very friendly, however the medical staff, nursing staff and nurses aids were not friendly. During COVID the people who delivered food to the residents room were horrendous. Also due to COVID there were not activities. The food quality was a huge issue at this community, not only with our loved one but with the other residents living there as well. The food quality was horrible, our loved one would take pictures, send them to us and you would never want to eat it. The protein they served was unrecognizable. Our loved one is diabetic and she would be served all types of food and drinks that had a lot of sugar. She would receive muffins and shortcakes every week. We spoke with the director and we would send them lists of things she can and cannot eat multiple times and it was never consistent. Every thing they did for our loved one or offered to do was at an additional expense. she had a fall in the shower, and this community called us letting us know they could have someone stay in the room while she showered for extra money. Every service that was provided had an additional cost, they nickle and dimed everything

We were able to go on a little tour before COVID, but once we moved out loved one in we were not able to go back and visit. The staff members we saw seemed to be friendly. Our loved one fell once and had to be taken to the hospital, and it was hard for us to get a hold of management to get an update. We would call and they would not get back to us at times.

I would tell friends not to put your mother there. My mother was in the community and was sent to a hospital. Brookdale sent her to another hospital and told me the wrong hospital than they sent her. After finding the correct hospital I found out from the nurse at the hospital that my mother wasn't changed and was raw from this. This made me decide to remove my mother from this community. Her medicines were messed up as well.