Brookdale

The move in process was great, they were nice and very involved. We were promised a lot of things up front that have not been carried through with, especially about the rate increase. They are running out of foods, they served tacos without meat and a pizza this week. The food that is served comes late. Communication has not been good at all. We are extremely disappointed and I will not be recommending this facility.

Brookdale Las Vegas was disgusting. One flew over the cuckoos nest. . .

They are currently without an executive director. I would recommend to interview and sit with the director. I would ask about the meals and how they are served, I would ask about there being a nurse on staff, I would just really make sure that all of your needs can be meet by the community and what they have on hand not what they want to hire.

It is very misleading what they tell you when you go in. They are sales people that are truly just selling it to you and they do not follow through with any promises that are made. We are very unhappy with the facility.

The facility use to be really good, but not any longer. We are moving my grandmother out for poor care, and lack of management involvement. No housekeeping, no activities and food use to be great, not so much now a days. It's really too bad.

The good: valet staff are great. [name removed] in Reception is outstanding. Food is very good. Nurses aides during the day are wonderful. The PT & OT teams are top notch. The bad: If your loved one needs any health care stay away. Some nurses are great but the night &wkend staff are lazy. They dont follow written drs or hospital staff directions that are communicated via phone, in person & in writing, the medical staff does not communicate with family & nurses & administrative lie continually. Any medical issue or emergency takes forever to be addressed & dont notify family. The ugly:You cant trust a word that comes out of skilled nursing & admin staff mouths. They take zero responsibility & seem offput if you request the minimum of care. Most family's don't want to pay [amount removed] per month only to have loved one ignored . Things are rarely done unless you go higher up. It is exhausting. Higher ups say they take these things seriously but look at other reviews on the web...same issues for years.

In my mother’s 10 day stay they let her fall 3 times, didn’t shower her whatsoever (I had to take it upon myself) served her seafood (she is highly allergic!) and lost 50% of her wardrobe (we labeled everything). They called me the second night she was there to say that my Mom was too busy for them and they couldn’t provide 1:1 care and told me that I needed to spend the night with her or they would send her to the ER. From that point on, we stayed the night with her for the remaining 8 nights. As soon as we pulled Mom out of this facility they billed us [amount removed] for these 10 days still getting bills from them even now that my Mom has passed away. One for [amount removed]!! I tried to call/text financing and negotiate but there was no response. So as I prepare my Moms funeral, I’m also having to deal with the mental, emotional and financial aftermath of Brookdale South. I’ve had better treatment from my veterinarian when my dog passed away than I’ve had for my human mother from this place.

Moved out. Bad food bad care and charged way too much for things we didn’t get. Nothing going on for them. A joke.

If u care about your family member please don't put them here! Horrible management doesn't care about anything (including the residents) but themselves. Never enough help residents are not taking care of as the should be!

I would tell others to not take your loved ones here. This has been a bad experience for us. They took our money and didn't contact us for 10 days. There have been things stolen out of my loved one's room. There is no hot water in my loved one's room. The community says that it has been fixed and it hasn't. They are still using the bathroom to shower my loved one with no hot water. This has been a huge disappointment for us. The best things they have going for them is their staff.

Our loved one has physical impairments and when it comes to the activities they don't cater to her, so she has no opportunity to get involved. We have to use their pharmacy for our loved ones medication and they maybe spend 5 minutes with our loved one administering the medicine and they are charging an outrageous amount of money. The care services, quality of care and their response times really needs improvement.

Not a safe place for your parents to be.

This has been a bad place. The nurse that we encountered was rude and yelled at us about not using certain apps, that I recommended. We ended up moving my loved one out after a short stay due to it not being the right place for them.

Our family had an in person tour and right off the bat we knew this was not the community for our loves ones. The carpets were dirty, it was very dark and dreary, just horrible.

Loved one was in this facility this year. Dirty rooms, staff unfriendly and rude. No activities. They want to charge additional money after resident moved in. Not truthful. Do not put your loved one in this facility or you will regret it. Took my loved one out of there immediately.

In fairness to the facility the kitchen was being renovated so we patiently waited and in the meantime we told the staff members specific things our loved one did not like, and even if they gave her a piece of toast and coffee they would make her the happiest women ever. However it has been about a month after renovations and still they have not brought our loved one the small things she likes. She recently found cardboard in her soup, and the other residents do not like the meals either and sometimes will refuse to eat them. The menu looks great, but its fake it is just for sure. It cleaning staff is very nice and has kept our loved ones bathroom and bedroom spotless.

Our gram lives there for months and the past few have been awful, room not cleaned, laundry missing, lack of activities because they are short handed and the worst, the care has been terrible. My gram needed more care and we couldn’t even get a return phone call from the community director. We asked for more care to be added for months and she didn’t facilitate it. We moved my gram to another community and she is being well cared for and we are comfortable again.

Teamwork is what makes thing successful and the executive director and nurses failed my family. We moved our loved one out because the care was not up to standards. Don’t expect the ex director to handle your concerns. Can’t even return our phone calls or emails.

They are in some serious trouble not just with my loved one but other residents who were here as well. They told us we could not visit her for 12 days and not even 24 hours they were telling me they didn't give her medication. I had to come and give her a shower and her room was disgusting and nothing was clean, everything was covered in feces. When I went in a lot of the staff members were sleeping. They really sold themselves well in the beginning, but it was not a good experience at all. I would not recommend them to anybody, I am disgusted with them.

I did not have a good experience on our tour with Brookdale. I found the facility to be dirty, dark, and dingy. I would not put my mom here. When we looked at the memory care wing, they were playing music that should not have been being played for these residents. Also, they had no office for us to sit and talk to them in so we were in an open room and had no privacy. They had a band playing in the background so we left not knowing half of the things that they said.