Brookdale

They thought he was a flight risk, so they put him in memory care during his time here. When we went to visit him, we had to ring a doorbell to get in. Sometimes it would be 15 minutes waiting to be let in the memory care unit. When it was time to leave, we couldn't find anyone to let us out. So, we would have to go and find a staff member to let us out. This happened every time we went to visit him. I would definitely not recommend Brookdale Greenwood Village. My loved one was there for less than a week and we removed him. They charged us for a whole month. He was eating in his room. He did not ever leave his room the whole time. He definitely was not a flight risk. It was a very unprofessional experience.

We decided to move my mother in law to Brookdale Monroe when she needed more care. She was assessed as needing assisted living. We moved her in on a Monday. When my sister in law checked on her on Friday, she had not eaten, showered or gotten out of bed in that whole time! Meals had been delivered and left on the counter. Brookdale had mistakenly coded her as independent living. No one notified the family that she wasn't eating or getting out of bed. We moved her out on Saturday. She was dehydrated and disoriented. We are very unhappy with how she was treated and feel this treatment contributed to the decline in her health.

I wouldn't recommend you go here with your loved one. The staff didn't want to work very hard, in fact the family had to hire additional outside help to assist my loved one eight hours each day. The sales lady kept telling us before my loved one moved in that would take care of a high level of acute care; however, they weren't. The community wasn't willing to work with a restricted diet due to dietary restrictions. My loved one would ask for different food and because of this the cook came out and yelled at my loved one. I wouldn't send anyone here unless they could walk and talk.

Admitted mom 8/2019. At that time, she was a good fit. Though no easy resident to deal with (dementia diagnosis and overall attitude issues) I believe Brookdale Georgetown failed her. By early fall of 2021, she began a rapid decline. Wasn’t eating. Lost 30 pounds in about 4 months. Staff left old food in her apartment untouched. Became incontinent. Filth in bath. Feet stuck to tile. No dusting, change of sheets. February 2022, I knew I had to move her to Memory care on a 911 basis. Met a transport team and found her with a gash on her head, two black eyes. They didn’t know what happened to her. Staff NEVER let us know that she needed a higher level of care. Do NOT count on them to keep you abreast of your loved one’s decline. They just keep drafting money for care and tell you nothing. Vary your visiting routine. They are no help in the end. Director of medical is rude. Good luck if you choose this place. Visit often. Reach out if you want more details/photos. Debsizzy9@gmail.com.

Please do not send your family to this slaughterhouse. They seem to have forgotten what assisted living is the care here is horrible. The patient assistance there are terrible the staff taunt and tease people who are paying thousands of dollars to be there each month.... being taunted and teased let that sink in somebody who's paying thousands of dollars for help and to be treated with dignity and respect is instead being taunted and teased They would rather see people rot away then get them help when they need it. Patients are left in their rooms in some cases and there is little to no attempt to feed them. All of these things I've said are fact and in fact heard on my scanner that the police had to be called there because a person needed help and the administration was refusing to send them somewhere else to get the care that they needed. so they essentially were forced to get that person help.. your job is to care for these people and help them out not watch them rot and die.

I would advise others not to come here. my loved one only stayed at Brookdale Olympia for a short while, and I have made many requests following her departure. I've requested both the return of paperwork and a returned phone call to discuss some questions I had. I have never received a single call back from anyone, aside from the nurse. the nurse was very responsive and I liked her tremendously. however, there seems to be a serious lack of communication amongst everyone else, I am in total disgust with how they've handled things.

we toured Brookdale Kettering and we didn't feel like our presentation of the place was that great. it was very dark, unclean and cramped in - I felt very anxious there. we chose another community because it was not what we were looking for.

While our loved one was at Brookdale, he never had his nails cut, his facial hair was never shaved, and only showered twice. Nobody prompted him or encouraged him to keep up his mobility to pick up water cups, and silverware. When we came to visit he could not even pick up the water cup, it was like he completely forgot how to use his hands. He was severely dehydrated. The basic care needs our loved one required were never met. We felt they tried to nickel and dime everything and tack on extra levels of care we did not feel was necessary. We felt like we were deceived.

They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.

there was poop in the washing machine [name removed] needs help washing her clothes

I have a mother-inlaw in a memory center and it is very hard to get hold of to talk on the phone. Her phone ringer is off and when called to the main switch board always are asked to call back and a staff member would say oh she is sleeping or in the dinning room sometimes would makes excuses or she is in the dinning or she was in her room. Full of lies I am just asking to leave her ringer on so she can talk to her siblings, I keep on talking and they hang up and they don't even give her the phone very frusturating, This place SUCKS!!

We found spiders and bugs. The food was served at 4:30 and we showed to see our loved one almost two hours later and the food hadn't been opened, because my loved one couldn't eat.

This has nothing to do with the care at this facility, my father never moved in. My experience is with the front end, which operates like a scam used car lot. I had 1 weekend to decide if this was the right fit for my father before their $1,000 off special expired. I signed up, as my father does not have a lot of money. Once evaluated they increased the cost almost $3k per month, we were on the hook. The kind, caring facility would re-evaluate after a couple months and see if the rate could be reduced. I decided on a smaller facility that was better suited for him, and was advised we would have to pay the full move in and first month of care, totaling almost $9k. I was extremely disappointed, but agreed to pay slightly less than half as we did originally commit. Since then we get letters threatening to send myself and a dying man with Alzheimer's to collections over the unpaid balance. Hopefully the care givers in the facility respect people more than the office staff.

We paid between [price removed] to [price removed] per month. The food doesn’t resemble the pictures on their website. We mostly saw lots of oven fried to death chicken strips, yellowed edge iceberg lettuce salads, tater tots, and canned mixed veggies. There is no podiatrist. We ended up caring for mom’s feet ourselves. My mom needed physical therapy. The therapist gave my mom a list of exercises to do. Hello? My mom had dementia. The staff at Brookdale didn’t do her exercises with her. We had to do it. My mom’s toilet never worked properly. For two years, it didn’t flush properly. Her room wasn’t cleaned regularly. We had to complain to get her laundry done. At the end, we found my mom soaked in urine up to her shoulders. Yes, we complained to management, but all we ever got was platitudes. There were never any decisive action plans put in place to remedy our concerns. I blame managements complacency for the issues at Brookdale.

we were told that home health therapy was set and we would hear from them soon. We waited several days and called the home health and they had nothing on my husband. I called and Brookdale was told they were working on it and would call back soon. again I waited and finally called Brookdale again. Once again I was told they would gat back with me. We have called . We have been home two weeks with no Therapy. After another call to Brookdale I was told Home Health would be here Friday. Home health called today and could not believe we have been home 2 weeks without therapy and when I told them I was told they would be here Friday they said that was a lie. The Home Health is now trying to do what they can to get this taken care of! The nursing staff did a good job but it is the Administrative side where the problems occur.

The things they promise when you first meet them change drastically once you sign on the dotted line. Beware. Read the fine print.

I agree with another reviewer. They are there to SALE you a product that they are not able to follow through with. Highly mismanaged.

Of course everything is nice & sweet when families are visiting or on tour, but THIS IS NOT THE PLACE I WOULD TRUST WITH MY MOM/DAD OR ANY OF MY LOVED ONES WITH DEMENTIA/ALZHEIMER'S.

If we could give lower than 1 we would. Can’t recommend. My dad lived here and his health rapidly declined before his passing. Nurses and management were not effective, caregiver reports were ignored. We are working with the corporate office currently. Don’t take the chance. The attention to care is non existent.