Brookdale

They told us that my loved one was a perfect fit for the facility so we got everything all set up and moved in. After about a week they told us that my loved one needed hospice and that they would not be able to accommodate the needs. We were only here about a week and they billed us for 2 months of services that were not used. We did end up getting our money back though.

Cleanliness is good. some people are really nice and some have an attitude. The care services is terrible, and they are not doing everything that they should be doing. The food is not that great. I have had several issues, in which my loved one is not always being well groomed/not always getting showers. There is lack of communication, and administration does not always return calls on time. Overall, I would not recommend this place to anyone.

My grandmother passed away before we ever paid or anything for her to move in. I've been harassed every month about a bill I don't owe for a deceased person. They've changed staff and I keep having to explain my problem to them and management and never get anything resolved. I'm very glad that's not the place my grandmother spent her last moments.

Under new administration from what I was told and there is no way I would pay the amount of money they want! Very dirty carpets everywhere! If they can’t even clean no way could I feel like my family member could be taken care of. I can’t believe I was shown a place like this run down. A place for mom needs to review this place for themselves before recommending

The food was terrible, and the sheets were, always missing on the bed. My loved ones clothes were always missing. I am not happy person. I would not recommend this place. Beware, and don't put your loved one here.

Beware the Contract: I am writing this as I am sitting in the Hospice room with my Dad. While living in Brookdale of Overland Park he fell in his room. Several things led to this happening: they wouldn’t put anti slip socks on him at night (even after we requested this be done and put up a sign, which they took down), they practically made us use one of their beds which had no side rails, they rearranged his room so he was getting out of bed a different direction, and their floors in the rooms are very slick. When he fell he broke his leg and is not going to recover from the surgery to repair it. I took a day out of being with him to move all of his things out of the room at Brookdale. I let them know in person the situation and came back to be with my Dad in his final hours. I was called by the Administration of Brookdale, (as I am sitting here watching my Dad die), and was told that I had to give a written 30 day move out notice, according to the contract.

We moved my mom because they weren't caring for her, she wasn't being changed daily and she had multiple falls. We weren't advised of those falls especially one with a big gash in her leg.

My mother loved one, never actually lived there. Brookdale gave me a spiel about needing to lock in current pricing before the monthly amount was raised. We paid the entrance fee, (then one week later) had possession of the keys from one Friday to the next Fri, then turned the keys in. During that week, we moved some area rugs and pictures to the room in preparation for moving mom the following week. However, due to loved one's Alzheimers, they broke down weeping at the idea of moving (even after it being their request.) Since it was possible to stay where they were for the time being, I canceled the contract. Everything we took in to the apartment, 5 small rugs and 5-6 pictures fit in one small wagon to load out. Two pictures were hung on the wall, so maybe 4 nail holes. Several exact same floor plans were available, one right next door, so we weren't preventing them from leasing to anyone else during those two weeks. Had we moved to Brookdale, it would have been disastrous. However, Brookdale not only kept the entrance fee (my loved one never lived there), they billed us for a 30-day notice. I refused to pay since [price removed]seems plenty for having the apartment off the market for 2 weeks and NEVER ACTUALLY LIVING THERE. Brookdale turned my loved one over to collections. The decision to refund or not is made by the local on-site director. They've since reduced the amount to [price removed]they still want my loved one to pay in addition to the [price removed]. How very generous? Not paying another dime. They should have refunded the [price removed] They NEVER LIVED THERE. I would not recommend Brookdale to anyone.

When we walked in they had dirty floors and we didn't care for the layout.

We were looking for a Senior care facility, and a few weeks ago, we met several Senior residents in Brookdale in Mandeville. Last week, we talked to a few members of their family. From the families opinions, as told to us, so many of the senior residents are most unhappy, and getting frustrated and ignored. A comment of poor compassionate care was also reported. They were at best, very disappointed with Brookdale. The environment was reported to be non motivating, boring, and cold.The food was not that good. The residents had so little in the way of recreational activity, and very little motivation stimulus.

If you are looking for assisted living, please do your due diligence and compare this place to others in Murray and Benton. My parents experience at Brookdale was not great - food was terrible and their apartments were not cleaned like they needed to be. We moved them to [community name removed] and it’s fabulous. The food is amazing and it is spotless and fresh. And we are paying WAY LESS -at a better place. I do not recommend Brookdale Murray at all.

Brookdale Monroe was so terrible I had to remove my mother. They did not fill her oxygen prescription. All they do is send your loved one to the hospital and continue to bill you during the hospital stay. They didn't use safety protocols. There was never a locked wheelchair, never a locked walker. Tubing was all over the floor in her room, which was a tripping hazard. She was not clean. The room was not clean. There were two staff that were great - the rest of them had attitudes and sometimes wouldn't even answer my questions.

My loved one lived here at Brookdale Durham for a short time. I very much do not recommend this facility.

We would not recommend this community to anybody, it did not meet the expectations at all. The administrative side of things including their cooperative office is very lax with their response. We have sent many emails and follows up for information and it will go weeks with not getting a single response so that absolutely needs improvement.

We almost did. The tour was informative. It showed us that they were less than truthful. I was looking for a place for both my parents, and they had told us that they would be able to accommodate my dad's cigar smoking. The director told us that initially, and then when we came back a second time and sat with nursing and 5-6 different staff members, they told us the same thing - no problem. Then they sent us the paperwork for my mom, 88 pages total because 56 of them were the same page printed. The smoking section clearly stated no smoking. When I called them about it, they said they can’t allow smoking in the facility. And because they were not upfront with us, we cancelled our commitment to them.

If you really dislike your parent then this is a good place. Otherwise look elsewhere. I agree with the other negative reviews listed.

The staff is great, but they are often underpaid. It was not a good experience. They got rid of alot of staff, and no one really helped my loved one during that time. My loved one did not like the food. They did not offer activites because of corporate upset. The value for the money was terrible. If you love anyone, do not bring your loved one here. They lost my loved ones clothes, other personal items and blankets.

Very bad. My mom was in memory care and they did nothing to stimulate her mind or body. I had to check constantly as things wer taken out of her rooom. It was outrageous for the price I paid. I brought her food as she hated the food they gave her. Would never want a loved one here.

They do not do at all what they say that they are going to do. My loved one was here and I visited everyday and each time I had to go find someone and tell them to do what they had told me they would do on the day we signed up with them. They did not check on him, they rolled their eyes when I asked for them to bathe him. The only nice person was the activities director - she was great. Other than that the other staff would just sit in their chairs and they did not wear masks either. We ended up hiring hospice just so he could get the care he needed that Brookdale was not providing. It was a terrible experience and I would not recommend them to others looking.

Had to clean the bathrooms myself the toilets everything, clean the room and everything . The staff did not clean as they were supposed to. The waste basket would be completely full daily and they would not take it out. Vacuum was never ran the whole time he was there, I dusted and did daily cleaning as they would not. The same with medication, he said when we were out for lunch one day his legs hurt and they were swollen. They were not given him the medications on his list, the director was not compliant with his list and they were not giving it to him. Overall was an absolute horrible experience. I ended up pulling him out a few days earlier. There were several other families in there complaining about similar issues. Especially the food, it was an awful experience all around. When he first got there the the aides were the only part of staff he could speak with. The aides were great at the very beginning but by the short time he left they were down to one Medical aid. The head nurse was very unprofessional and not caring. Very upsetting and disturbing with the way the care or lack of care and direction they provided. Would not recommend that anyone or their loved one's be placed here. It was such a terrible experience, do not recommend what so ever.