Brookdale

The community was dirty and didn't have a lot of activities during the tour. It was more of a nursing home feel to it.

Stay far away!

Brookdale is like a prison. They put your loved one in a small room and don't allow the residents to interact with each other. It is nothing more than a holding place for elders. I would not recommend you send your loved ones here. Please keep your loved ones with you at your house, and do not send them to this horrible place. The food is horrible! I wish I could move my loved one out of the community, but I can't due to the contracts with the community. Once your loved one is in the community they are stuck. Once your loved ones sign over a Power of Attorney to the community, you can't get the contract moved without another attorney costing thousands of dollars to move the Power of Attorney.

My mother passed away there, in part due to an infected wound which the nursing staff did not attempt to do any sort of turning schedule to prevent, even though they informed me they were aware she was sleeping all hours of the day.

I toured Brookdale Ann Arbor and I didn't know what was going on, but the person I spoke with was very young. I'm not putting that against her, but I'm unsure if she was even 18 yet - which didn't make me feel confident in their community. The place was in disarray and the tour made me think that they were understaffed, because they had all the residents in one room with one person watching all those people. They had a [price removed] community fee that doesn't go towards anything. I know some communities have a community fee, which makes sense because of what they have to offer, but I didn't understand why Brookdale had one. I'm sure they're trying to improve some things and I did visit months ago, so it could be different now. Brookdale is a large corporation, but that that particular facility is struggling with something and I'm unsure of what it was.

I would NEVER place our family member at Brookdale. We have senior resident friends at Brookdale in Mandeville, LA, of whom we talk to frequently. They are reporting that they are most unhapy and disgusted lately. The reason: Their most qualifieid, most compassionate and favorite Care Givers HAVE ABRUPTLY QUIT! The reasons these top quality Care Givers abruptly quit, as I am advised, is that these Care Givers were forced to perform tasks like Janitorial Service, Maid Service, Laundry Service, and other menial tasks. The above obviously took crucial supervision away from residents. Getting exellent Care Givers is very difficult, and Brookdale's owners must be out of touch with intelligent ways to do business. After the reports I am receiving, especially the loss of such Care Givers, of whom the residents very much appreciated, I would much rather pay a private setter to care for my senior family member at home, than pay high fees for such poor and low quality service at Brookdale.

We had a poor experience here and the family was disappointed by the experience. The community is understaffed, and the Executive Director was not very friendly. The caregivers tried their best in caring for my loved one. My loved one fell here while in the care of this community, and didn't provide adequate care after this. There were 8 days that the community denied the family to see my loved one during the time my loved one fell and after. They community closed to all visitors on Sunday. We were given only 40 minute max time windows visiting time, and only if you made an appointment. The appointment times were only scheduled at 8 and 1.

A close friend of our family has their Mother at Mandeville, LA Brookdale. We are very close to this lady, and talk to her frequently. She reports that Brookdale - Mandeville, has lost, and is losing a lot of their best and most compassionate caregivers. The Brookdale corporate office must be clueless as to the crucial importance of keeping their best compasionate caregivers, as they obviously do not pay them enough, and, or, have only a very small number of caregivers who are the best, and now they are gone. The management must also be clueless to the fact that the health and well being of their residents requires the best compassionate caregivers. Also, since Brookdales best caregivers have left, their part time caregivers usually are late, offer poor service, and frequently let residents become injured or have health issues, while they do nothing. Brookdale used to be one of the best. THEY HAVE LOST THEIR BEST PEOPLE ,AND NOW ARE AMONG THE WORST ANYWHERE.

Don't go here. Keep looking, and find another place because this won't be a good fit. I experienced poor quality of care. They are also extremely understaffed. I don't believe the quality of care is a result of their lack of staff. I just think it's not run well at all.

I would not recommend Brookdale Broadmoor to anyone, I left my tour. I was sitting there waiting for my appointment we had set up and the gal called me and said she was running late because she still needed to do laundry, finish her hair, and get gas on the way in and I was already there. I found it very unprofessional. I also go off of vibes when I walk into a facility and I did not get good vibes here.

This place is the worst facility you can bring your loved ones to. All the people there do not really care about the well-being of the patients. They suck you in like you were going to a car dealership but once your loved one is already in, they don't really take care of them at all. The staff do not bother to look at patients on a regular basis (leaving them by themselves most of the time) and they do not respond to your inquiries / concerns. My family decided to pull my sister-in-law out of this place not long after she stayed there for several months.

My mother was placed here and while they started out great, we have moved her. Good staff started leaving and they were very neglectful of residents. They locked them down during covid and instead of isolating the covid patient, they locked the residents in their rooms, didn't shower them and didn't allow much for mental stimulation. The rooms were rarely cleaned by them, if at all. The food was often cold and seemed left over. The things they say they will do on their website isn't accurate. They had industrial size rolls of toilet paper on the backs of their toilets and my mom could not turn around to reach it. We cleaned her room and we brought reasonable toilet paper. They took advantage of our being new to placing someone and charged us the highest price for everything and didn't initially show us the cost breakdown for things. We didn't get the list until just before we moved her. Our complaints went unheard and made us feel like it was our problem to fix, not theirs.

I was a resident at Brookdale Harbison for several months after leaving the hospital. I was reluctant to go, but my family insisted. The facility was so much better than I anticipated. The staff was constantly on alert for any needs of the residents regardless of the issue. The food was excellent. There was entertainment regularly. I went shopping with other residents (a staff member took us in the facility van). I highly recommend Brookdale and, if needed, will absolutely return to this facility. The staff is super attentive, activities are varied, food is delicious-I can’t recommend Brookdale highly enough.

I would not send my worst enemy here. They completely oversold themselves, they kept racking up the bills, and kept no promises made. My step dad was in hospice dying and would leave him on the toilet over an hour. If they complained they would blame my step dad. In the first 4 days they were here, there were times they would forget to bring them their meals They set his hospital bed on his oxygen tube and he was without oxygen for 3 hours until my mom noticed it. It was absolutely horrible and we got out of here as quick as we could have. It did not provide any peace of mind for our family at all.

Things were great at first but it went downhill right when she got here. The people were super nice and positive and promised a lot of great things but they were not carried through with. We came to visit a few times and there were barely any staff there. I was told by someone they only had 2 people staffing the whole place and there are 24 residents there. They forgot to get her for a couple of meals. We had to end up taking her down to eat and we sat there for 20 minutes and she still had not gotten her food. We could not trust them even when we were there, so we definitely could not trust them when we were not there. I do not think the memory care portion of the facility is set up very well, it seemed to be an after thought. The apartments and the facility are beautiful, but it was not sustainable. We decided it was not going to work and pulled her out.

The sales lady we worked with in the beginning was really great, she seemed so sincere and caring and has actually been the only one from this community that followed up with our family. From what the community said they could do, and what they did were two separate things. Our loved one needed full time care pretty much so they advised we move her to the memory care side where she would be able to receive that care. The very first morning our loved one was left alone to bathe and she fell in the shower and broke her hip. When we asked how this happened they said it was because of being short staffed. We understood that but we wish they would of told us in the beginning if they were not able to handle the full time care to be upfront and honest with us.

The memory care unit has deep problems in this community. They were understaffed and only had one worker on Christmas eve. This community was not able to hand Alzheimer's patients and did not provide any activity as promised. My loved one had behavioral issues that are normal for his condition and they were not able to handle it. My loved one was also sent with lots of medications but when we left none of them were left over and were all gone.

I toured Brookdale and did not find the facility to be very clean. The size of the apartments were also very small for the price you had to pay.

I walked in and walked out. I could not believe this was a Brookdale facility. It was so bad, I would not recommend others to this facility.