Brookdale

This place is an absolute joke and the management is even more disappointing, these people should be absolutely ashamed. Place is a complete circus and the head staff are not good people whatsoever!!!

I would tell others to keep looking. He was in memory care and they have people wandering around, one guy was violent and he was pestering everyone and everyone was complaining they just let him go. There were not enough staff to handle the residents and they had to end up hiring agency staff. When my loved one cleared up I asked if we could move him over to assisted living and they would not let him move over. Visitors are not allowed in the dining room and he stopped eating because he said meal times were chaos. I told them from day 1 I was getting the medications and they kept sending me bills for his medications. I never was able to get that money back. If there were any complains, no one ever listened. Overall it was not a good experience at all. I think they need a 3rd stage building, one for those who are in the beginning stages and one for those who are far gone. Residents care is not being scored correctly.

After 3 years that my Dad was here the company changed Management and the service and entire team was replaced. Things have gone down hill fast and we had to make the decision to remove my dad for his well-being.

They have you initial a laptop screen to sign a contract that they refuse to show you, which includes ridiculous terms, such as a late fee of [fee removed] if you paid one day late. They also increased the rent [fee removed] per month more than they agreed to and refuse to correct it. There is no wi-fi, no transportation, no linen service as listed on their brochure, requested repairs were ignored, and although we signed up and paid for meal delivery, it was often skipped. Their emergency pull cords do not work. My loved one fell and no one showed up to help! We quickly left and they are still billing us for illegal charges.

The initial meeting was wonderful. I walked in and was very clean and homey. I needed a place for my husband ASAP. If your loved one is not fully capable of taking care of themselves find another place.

Very unhappy and disappointed. I would not recommend to anyone they have changed completely office staff twice in 3 months will not return phone calls or show up for meetings. They still owe my friend [amount removed] refund. My friend also fell twice in 2 weeks. She called for help and each time it was a 30 to 45 minute wait

Well from finding mom naked assleep covered in feces with her diaper away 8ft on her wheelchair for over 40 mins .to over medicating. to not checking her diabetes thus sending her into the er .to now be calling the er and sayin they refuse her back cause peeps are getting upset that a legless dementia persion whos scared yelling for help that a dementia facility cant handle is very strainge and greedy sounding is this were u would want to take your dementia loved one just for at the end for them to call and say we cant handle a dementia persion .think about that before dropping 5 grand a month on this place just to be told we.cant do it

My parent use do live in west building . Truthfully speaking since [name removed]took over as ED this place has gone down hill. The memory care unit is dirty. The carpet, the kitchen very filthy. They have bedbugs and they are eating the residents alive, you can visibly see them even during the day. Bedbugs have been seen in the memory care unit kitchen plates that the residents eat with. This place is TERRIBLE, I would NEVER recommend it to anyone.

Phillippi Creek has a lot of issues. The billing department has made an error every month. There is huge turnover of staff. They are understaffed constantly. The staff is unprofessional for the most part. The food is horrendous. I could go on, but all I can say is: Do NOT recommend!!

In the end the experience was less than acceptable. I would not recommend Brookdale Pocatello to other families.

They won't lift a finger to do anything for anybody. Overall attitude Is they don't care.

I would give Brookdale a negative 1 if I could. The facility is large and the staff were all friendly during the tour and all, but they would not accept my loved one. They had no heart about it and I would not recommend them.

The staff and management does not provide the services that they advertise for and that they say they provide in the contract. We had problems with obtaining nursing. care for our loved one. Their contract states that the staff is supposed to contact a nurse for any issues, and that a nurse would be available 24/7 if needed. But on a holiday weekend, our loved one was injured, and they did not contact nursing for four days because of the holiday weekend. They say they do toileting every three hours, and we found out they were doing it every 7-13 hours. We ended up having to put in a camera in the room to prove it because they didn't believe us when we brought it to their attention. And at that point, they couldn't dispute what the cameras showed. So we ended removing my mom. I would not recommend them to anyone.

Seriously undermanned. A call for assistance may be answered in an hour or not at all. Security spotty at best. Evening security may include large periods of time where the doors are open and no one at the entrance. We experienced incorrect medications administered. Food is average. They pile on extra charges. Management presence occasional at best. There are places that really care; this is not one.

I probably should have known better the very first time I went to meet with the sales and marketing person, when I was searching for a place for my dad. After introducing myself, and talking a bit, he said, When your dad moves in with us." I wanted to say, "Wait a minute, YOU don't know whether or not my dad is moving in here, I have not decided that yet" I know this is a sales tactic. But I don't normally judge a book by its cover. So on it went and my dad did end if moving in. I told them he needed to have his foot pedals on when being transported in his W/C. He is 98. His room is a ways away from the dining room. He can hold his feet up, but he is 98, he gets tired. What happens when he can't hold them up, and has to let them down? He goes head over heals out of the w/c into his head. There were numerous times I found they did not put the leg rests on!! And I had told multiple staff members. I even had one staff member tell me he does better without them on! The last thing I will say, and it is positive. They now have a new Health and Wellness Director, (Director of Nursing). The new Director of Nursing's name is [name removed]. She has been there about 3 weeks. She is doing a very fine job from what I can see. My sister and I had a meeting with her last week, to address our concerns. She was very straightforward and truthful. Brookdale Granger is not in a good place currently. I believe [name removed] is trying her very best and has very good intentions of turning the place around. I hope that it is not too far in the hole, for one person to tackle the job. I believe [name removed], the nurse who has been covering both the Granger and [community name removed], is very good also.

My mother is currently in the memory care unit. She picked this place out but I don't think she realized how different the memory care is from the rest of the facility. The unit is locked to prevent wandering. But all the activities are going on in the assisted living side. The people in the memory unit are not allowed to go to the activities. The staff there are overworked and they don't know how to de-escalate dementia patients. They argue with them which creates problems. You would think they would have more expertise with alzheimerrs and demential but I don't see it.

My loved one was there a short period of time. The food was fine. I would not recommend this place to anyone, be very cautious.

We were charged extra for special care. My suggestion: don't promote a level of care that you're not going to deliver.

The reason we gave Brookdale Folsom a 1 star overall has to do with the finance side of it. We moved our loved one in thinking our bill would be around this amount, but when we got our 1st bill it was twice as much and then when we get our 2nd bill it was substantially higher then the first. We felt like it was a bait and switch and we can see the fraud. Also there is just not much care on the memory care side - when we come to visit we have heard residents sitting there saying I'm hungry or thirsty and just being ignored, but on the assisted living side there is a table full of snacks of drinks

Don't put your loved one here. They over medicated my loved one. They failed to provide care services that loved one needed. The staff does not attend to the residents right away. I was overcharged on a bill. Often they are understaffed.