Brookdale

This is based off of our personal experience. I am still battling them for charging us a move in date of [date removed] and she did not even move in until [date removed] because it was not ready. They charge us a late fee every single month and I have to go in and get it taken off. The rent has gone up after only being here 3 months when we were told it only went up once each year. When we moved in it was not cleaned at all, I had to clean the entire apartment. They said they were going to do a through cleaning before she moved in and they did not. They had 1 maid for 3 months doing everything, she did not get her room cleaned once a week, it happens once a month. Her refrigerator was removed in November because it was not working and has still not been replaced. They have washers and dryers for everyone to use, my mom has not been able to get into the laundry mat once because the maids use it all day long to clean everyone's linens. It is awful, they have gone through many different managers and there is a lot of staff turnover. The staff that they hire are all very young...like 18-20 years old. There is no follow through. There is not much stimulation at all going on. They don't really do any activities with the residents. It is one thing after the other, we are moving out soon.

I wrote a very positive review of this facility last June. I am here today to renounce that review, because the management changes that occurred in the interim have resulted in my loved one being moved to another (non-Brookdale) facility out of necessity. Supplements ordered by urologist given less than 20% of the time over 6 months; Rx from cardiologist suspended without notification to me (MPOA) or to the prescribing physician or our Primary Care Dr; no notification of a Covid + test in Dec. (We found out when my husband & I went out to visit just before Christmas, 3 days after the test was administered.) And finally, an ER visit with UTI, AFib, and under Covid protocol, with subsequent hospital admission, followed by 20-day skilled nursing stay. Kind caregivers could not make up for incompetent management, allowing a nurse practitioner to make unilateral medical care decisions, and insufficient communication with family or physicians.

The aids were absolutely fantastic and treated our loved one like a queen. However, the sales person was good and really sucked us in - he did not make us aware of certain charges that would be imposed and when we received our first bill it was not what we were told and when we asked for a breakdown or an explanation at all.

My mother arrived and was distressed. They charged us extra fees because she was an escape risk. Two days later they asked us to get a 24 hour nurse because she was aggressive. Five days after we moved in, she was admitted to the hospital with a UTI (partially the cause of the aggression) and we were asked not to come back. The fee was $XX,XXX [amount removed] for 5 days. When we went to pick up my mother's stuff, they acted angry at us. I was excited about my mom being at the community for the remainder of her life. Now I can't drive by the place without getting a stomach ache. If your loved one has any difficult transitions issues, this is not the place for you - even though it is lovely on the surface.

We wouldn't recommend the community to others for their loved ones. The community has been clean anytime we visited. The care of the residents could use improvement.

To say we are disappointed in this place would be an understatement. My mother-in-law moved in there in [date removed]. The food is terrible, but the care she receives is even worse. She is an insulin-dependent diabetic and she has to hunt the caregivers down to check her blood sugar and give her insulin. They have been confined to their rooms lately due to covid and several times, her food has not been brought to her. On [date removed] they raised her rates $1,119 per month. Yet their care has gotten worse. The housekeepers don't show up half the time. Her bed hasn't been changed in 3 weeks. Luckily, we are moving her out, but I'm very concerned for the people there that don't have the opportunity to leave or have someone to be their voice. If you love your person, do not let them live here.

Brookdale’s main concern is squeezing as much money out of its residence and their families as possible. My father’s rent has increased 20% in just over a year even though we were assured prior to moving in that increases would be no more than 7% annually. And the management team uses all sorts of deceptive practices to hide their outrageous price hikes. I do not recommend this facility and wish I had never brought my father here.

They have a memory care unit but offer No memory care to speak of, they fed mom and put her in front of a tv, she laid in bed most days. Was ok at first, but then an employee left that took good care of her and her care went downhill, I would not recommend this facility.

My father died within a month of being at Brookdale. They were not transparent about the manner in which he died. They sent us an outrageous bill, which did not give us the deal they had initially promised us, and they also charged us for the time after he died. They were terribly understaffed. We never once saw them doing any activities with the residents. They just put people in their wheelchairs in the main room and left them to sit there. Overall it was a terrible experience.

I would never take a loved one there again. They do not care for their patients. My husband died in their care when he was perfectly fine previously. They didn’t give him anything to drink, he got totally dehydrated, and his kidneys shut down.

This was a disgusting tour and they had no record of my tour appointment. The community needed updates. I wouldn't recommend the community to anyone.

There was very poor communication with management and nursing. We never had a care plan, no one welcomed my loved one There was no one to answer phones on the weekend or at night if there were medical concerns about my loved one. No one returns phone calls or emails. Management says they will do something and never do it.

This is the second year in a row that they have raised the rent over $500 per month. They already price gouge elderly people, but now they are trying to make up lost revenue from residents that moved out during the pandemic by raising the remaining resident's rent at an absurd rate! My father's rent is now $4,560 per month for independent living for a one bedroom, which means he receives no help, other than two meals per day. With my father having dementia he cannot even afford to get the help or care that he needs while living here. Unless you are very wealthy, I don't recommend this facility. You can find equal or better care at more reasonable prices from other living facilities in or near West Seattle. It seems this company's only concern is making money, regardless of whether or not their residents can afford it. I recommend going on indeed.com and reading reviews from their own employees, as well as Consumer Reports and the Better Business Bureau.

They mis-diagnosed my loved one, they went missing at the facility, and wondered out into the streets. There is nothing good that I can say about this community, as far as the cleanliness, the food, and everything else. The food was trash and the service was gross. I would not recommend to other families.

The facility is dirty, dark, depressing, and in need of upgrades. They are greatly understaffed. Staff does not have the time to do all that is required of them. Good employees do not stay long. Residents that have a good mind do not like the director. He spends a lot of time out of the office or playing his guitar. Complaints are ignored. Most residents dislike the food. Dietary needs are ignored. Rooms are not cleaned because of staff shortage. Maintenance is extremely slow. Some mail boxes are not secured. There is theft. They do not honor their own contracts. It does no good to contact the corporate office. Nothing changes. They have no problem increasing the rates. The last increase was over 18%.

Let me say if you love the person whom you are looking for a safe, loving, honest, caring community this is NOT the place. On the other hand if you don’t like the person and want them to [speculation removed] then this is the place for you. I thought there speech was fantastic. Was sold on it. However realized in the first couple weeks it was quite the opposite. There lack of communication, care, staff and management is poor at best. I personally had to be there every nite to make sure my Grandmother had food, meds, clean bedding, clothes and on and on. My Mom had to be there for hours everyday to do there job for them. On several occasions my Grandmother had gotten forgot about when it came to a meal. They have little staff and the few that are there don’t have the time or compassion to care for dementia patients. An inside employee has confirmed all the worst of the story’s. [Name removed] who is the manager, deserves the same treatment as she allows the residents to have. RUN! Run fast

My loved one was a resident here for about 6 months, we would not recommend it. The food was not good. Housekeeping was poor. Lighting in the room was dim. Staff was rude and not helpful.

The marketing is impeccable for this location. The staff tells you what you want to hear during the tour. They appear to connect with your family member during the assessment visit. After moving in, you realize that it was all sales. Your loved one is essentially on their own with meals provided. If you have an older relative where they need scheduled meals and social interaction, it may work out for them. It's strictly assisted living; where they provide medication. Don't expect any feedback related to the medical issue that requires the medication unless they become a bother or burden. Engagement seems superficial and performative. You will often come to the building where the same residents sit in the lobby doing nothing and staring at Poplar Avenue. Housekeeping and baths are not done as scheduled although the days are posted on the apartment door. The floors and countertops are rarely cleaned if ever. The units are not maintained.

We had a horrible experience with Brookdale Puyallup South. They should improve in all areas - they were all about the money and no care at all, absolutely no care. It was all talk to action with the staff and we would not recommend.

The service at Brookdale was not good, short staff and dining was a mess, we ended up moving our loved ones.