Brookdale

They do not provide care. They lack care givers. Response time to buttons can be from 30 to 45 minutes. In all honesty, there are too many negative things. I could go on and on.

I filed a complaint about them with the Atty General WA. Had to struggle over billing, services, and lack of communication. It's an industry thing I think, and I hope it makes a difference in the long run. They sold care for people and delivered care for corporate.

This place was horrible. They promised my Mom would be checked on every 8 hrs. minimum. They never showed her where to go for food...checked on her once in 4 days. Never came to get her for activities. It was dangerous for my Mom because she just had a stroke and needed blood pressure taken every 8 hours and needed checked on. We hid in her room for 24 hours to make sure they were checking on her...they did NOT.

Wouldn't recommend very nice staff but short handed. Ok for independent living but not assistant living. Didn't keep family inform if there was a problem. I picked this community, because only one available at the time.

My father in law was a resident from April 2022 to November 2022 when he passed away. I would never recommend this facility to anyone. I am a retired RN and was concerned and greatly disappointed in the care he received. Problems with medication tracking and untimely response to Doctor’s orders. Insufficient care especially towards the end of his life. Problems with housekeeping and resistance of company in finding temporary services while they were trying to fill position. Lack of timely response to concerns or questions from management . Loss of personal clothing and linens. Although I was a vocal advocate for my father in law and contacted the Ombudsman several times there was lack of resolution to our concerns with staff at facility. They were charging $[removed] per month for self pay. They wanted to increase his level of care when he was in hospice. When he passed away there was no acknowledgment from management and minimal from caregivers. So rank a #1 in these areas. Food was ok.

This facility has the worst administrative staff I have yet to meet. They are rude, passive aggressive, and totally unprofessional. As a guest of one of their residents I was insulted, and spoken to as if I were a criminal and not a guest. They lied to my friend telling him DHS had placed stipulations on who he could leave with only to call DHS and be told they had lied to my friend and myself. He wishes his family had not ever manipulated him into to moving there. This is a sad unprofessional and dreary place mostly because their administrative staff are women who are petty, jealous, and bald faced liars. Please think twice before believing anything they tell you. Grievance forms should be availed to all residents, not at this place, they thumb there noses at Oregon Administrative Rules.

staff is constantly changing, rooms are drab and not often cleaned, especially laundrey is a problem, activities are okay, they have them. the staff is not trained to deal well with elderly patients, a cafeteria worker confronted the patient i paid for there and they put the patient in a state prison like facility that we had to retrieve him from, i was never informed about any discipline at all for the worker who was rude and should have mopped around the person instead telling an 89 yr old to move. outrageous! if you love your person don't put them here.

Our tour at Brookdale was awful and we were a bit disappointed. We felt it was poorly run from the tour. We decided on another community in the area.

Our experience was Awful. Brookdale did not provide any sort of care for my Dad and required us to pay for additional 24/7 care while he lived there. We will likely be filing a complaint with the State.

1 for all. If I could rate them a 0 I would. It was the most horrible experience our family as ever had. They should be closed down! A Place For Mom should NEVER have recommended the place and shouldn't in the future. So sad my mom had to be there. She was such a sweet mom. My biggest concern was their lack of staff! I pulled up at 8:30am and there were 3 cars in the parking lot and those people were in the dining room getting ready for breakfast. We asked them multiple times to have her taken to meals and they never did. I would walk into her room and the stacks of food and garbage was awful. They just drop the food in a styrofoam container and leave. That's just part of it. They are probably operating illegally because of their lack of staff.

They do not even rate a 1...That place was HORRIBLE!! I would never ever put another family member in that house of horrors. The manager was condescending as well as never ever willing to take responsibility my poor father endured there. They put on a good show on the tour, but it was all lies. The money I paid for my dad was outrageous for him being ignored. They know how dissatisfied I was with their care of my 104 year old father. There were never any apologies to me or my dad, it was always mine or my dad's fault. I guess I was supposed to supervise the staff. Because that so called manager never got off her butt to check anything. I was expected to report to her if things did not change. I would have been in that women's office several times a day if that's the case. I was told by some staff that my dad wasn't the only resident being mistreated. They begged me not to mention their names, because they needed their jobs. Sad!

When we first placed my husband in Brookdale it was [date removed] during the pandemic. They seemed to be concerned for him and from what I could see through window it was alright. The staff was very accommodating in FaceTime. But then they got a new manager in February and new nurse and things went downhill from there. His care was not as good, his appearance was sad. They raised the rates saying he needed more care but he still received the same care. I moved him to a different facility the beginning of May 2021. When we went to collect his things we found the recliner we provided was full of feces with no attempt to clean it!! Very upset but they blew it off. Aldi when we moved him they did not give us all his meds and he had a reaction at the new facility. I had to go back a few hours later to collect his meds and the paperwork they gave us on how they were giving him his meds did not align with the doctors orders. Very upsetting!!! I would not recommend this place for anyone!!! They only cared about the money after new management came in.

My loved one was a resident at Brookdale Allenmore Assisted Living. It was not a good experience. Specifically, the care was slow...there was no follow through. My Mom was very happy at her previous facility, but we were told that the only way Medicaid would eventually pay was to move her to a place where she could live for at least 2 years and her previous facility did not honor Medicaid. So, we moved her. I'm convinced that she would still be alive had she stayed at her previous facility. I could go on. My brother and I are sorry we had to move her. My mom preferred the previous facility that she was in. I visited my mom several times a week, so I easily saw the day to day goings on.

If the person has Alzheimer's and is ambulatory, that is not the place for them the $[removed] a month I paid. I also had people there from nine in the morning till nine at night and they would call me all times of the night if he got out of bed to come and watch him also, they only gave him finger foods because he could not eat by himself, even though I had people there, including myself for breakfast, lunch and dinner. The chef in the kitchen was wonderful, and I worked it out with her, but they would also just take a wet diaper off of him and put a dry one on the place was just horrible for the money I spent plus I was there 12 hours a day with other people for help that's the end of what I want to say about them it was very upsetting. They don't do anything they claimed they said they would do.

Admittedly our first choice as this experience of placing a parent in assisted living was new to our family, the juxtaposition of Brookdale (Novi/Commerce) and where we have our Mom now, is significant. Brookdale offered inexperienced staff, a multitude of administrative mishap and dishonesty in billing.

Do not even consider this facility! This place was decent about 2 years ago when I placed my mom here. Ever since then, things have Deteriorated. This building is filled with toxic mold because it wasn’t flashed properly. My mom was placed in a temporary studio while she waited for her apartment to be renovated. When I checked on the progress , I saw black mold on everything going 10 feet into the building. I was assured that proper remediation practices would be used but they were not. They left these apartments open to the rest of the building and tracked mold on the carpets and didn’t replace them. Since then, they’ve had bedbugs, legionnaires disease which keeps causing people to get sick. At one point, the dining room was closed for months The name of Covid, but it was because of employee turnover. The residents were given awful food in Styrofoam containers. There is not enough room here to even scratch the surface of how terrible this place is. The only good are The activities.

My father moved into a room with a strong sewer smell. I was told that this was due to the apartment being empty and that the smell would dissipate. It did not go away. I found out that they had been lying to me. After I looked into moving my father from Brookdale, I was told that the building was old and that the smell would Never go away.

Yes they have trees but that’s about it. They make patients conform to their needs and treat humans like cattle. The staff has their heads in their phones and let people lay in feces..the staff are wolves in sheeps……

Medication aids were not trained properly. We were told that we should not complain because they are the ones taking care of Mom. Example she used was like if you complain about food in a restaurant they may spit in it. Staff did not all understand English very well. I would not recommend this place to ANYONE!

My father was in Brookdale Hagerstown when he passed. I'd recommend that if your loved one was near death to remove all valuables from their room. He died on a Monday and when we went on Tuesday to collect his things the three most valuable were missing. An "investigation" supposedly occurred but we were never notified nor items returned.