Brookdale

Absolutely awful experience - would not recommend to anyone. There was literally zero care for my mother, outside of delivering medication and providing meals. No assisted showering, dressing, activities, never addressed that the emergency call cord was not next to the bed - took a week to have them address it - we moved her out of there after 9 days if that's any indication. If we could give them a 0 we would.

They sold us on everything but delivered nothing. I would not recommend brookdale at all my mom was there 6 days when we took her out she did not eat or have water for 3 days.

That place was terrible and didn't work with us when we moved out. We were only there 30 days. My loved one fell and went into the hospital and they didn't check in to see how my loved one was doing. So uncaring in so many ways!! They never tried to get to know my loved one. I would tell others not to go here. They have been difficult to get the long term care insurance claim information turned in also...

I would never ever recommend Brookdale Potomac to anyone who has a loved one that is not fully physically and mentally capable of taking care of themselves on their own. This is NOT an assisted living space. It is also NOT a Hospice friendly or Hospice knowledgeable place- which they told us they were. No one should be referred here.

We moved my Mom from Brookdale on [date removed] and she was only there since [date removed]. She gained 40 pounds and even though we gave them a doctor's note and she was pre-diabetic and started at 240 when she got there, they continued to over feed her and give her whatever she wanted. Since we moved her all the sweeping in her legs is gone, she is slowly losing weight and not gaining, and she isn't have bowel incontinence issues because her diet is under control and healthy. Overall we were very unhappy with Brookdale Brookhurst.

I have a friend that lives here and there and I definitely have concerns. The most dangerous issue was when my friend was in the parking lot and fell. He hit his head and fell to the ground and it took over an hour for someone to find and help him. Thankfully he was transported to the hospital ER. Another time I went to visit him and he was walking down the hallway wearing only an opened robe. His hair had not been brushed, his face wasn't shaved and his nails were dirty and long. I helped him back in his room. Staff laughed and said, "Oh, that's just so and so". I know my friend is getting older and more forgetful, but this is not what his family pays for. When I noticed medications on the floor and in cups next to his bed, I asked the "nurse" and they stated resident has a right to refuse. I am sure this is true, but if someone is confused and suffering from dementia, you would think the staff would help him take his medications. Tread carefully here.

We picked this community because of the care that they promised, but ultimately could not deliver on. We are extremely disappointed in Brookdale and would never recommend this facility to anyone, ever.

I would not recommend it. It's very costly and not worth it. The food, services, and care were extremely disappointing. They did not care at all for my loved one. They gave him an eviction letter because he was one month late without any previous notice. This was very hurtful for my WW11 veteran dad. Close to a family member and they made promises that they didn't keep.

Brookdale is not somewhere u would want to put yr lives one at that place is horrible they do not care for them at all needs new management them workers talk and treat the residents horrible I wouldn’t put my animal in that place falls after falls an I was told that there’s workers there that out there hands on the residents

My loved one was supposed to move into Brookdale River Valley Tualatin and was declined hours before moving in because they felt that they didn't have the staff to help my loved one. It broke my loved one's heart and wasn't her fault. The friendliness at this facility felt fake. I wouldn't recommend Brookdale River Valley Tualatin to others. You don't treat a terminal person like they treated or handled my loved one's situation.

I don't even know how this place get anything above a 1 star. This particular Brookdale Loma Linda location beware!!!!! This location is run down, ask for a tour to see the ones that the current residences live in, They're location behind the building has freight trains that travel day and night, so anyone with a back unit will be disturbed. The patio in the rear parking is not very pleasant looking. The food quality has gone way down. Most important, they will do a full on sales job with an enticing affordable rate, then within the first year it will go up without any Doctor assesement. They know once a parent is placed there most times family doesn't move them. This place is a scam!!!!!!!!! The only good thing I can say is most of the staff is friendly, just do not trust management.

I, really, have nothing good to say about this facility. I wouldn’t live there if it were the only senior living facility in Walla Walla, WA. They care more about the money than the do their residents. I had all my jewelry disappear when there. Staff did nothing about it. Staff goes into rooms when you are not in them. They went through my closet and used my makeup and toiletries without putting them away.

Areas of improvement - Repairing things in the rooms that are broken, taking broken items out of the room and not leave in the bedroom closet (for residents' safety), not ask the family member if they're coming to see about resident because "it's been a headache", be able to handle new residents that are combative and not comfortable staying yet, not sure about the meals, activities obviously didn't keep my mom busy enough. The overall experience was a nightmare for us. She got there Monday and by Thursday they had called the cops on her and sent her to the hospital before I could get there to check on her. Once at the hospital, they wouldn't let me see her and drugged her up, then sent her to a behavioral hospital. She came back home all bruised up... it was horrible.

Mom knew a few people who had lived there before and seemed to have enjoyed it. Her experience was much less than that. FUNNY. How they told us , we needed to sign or they would rent it because of the extensive waiting lists.

I would give 0 stars if possible. Failed on every aspect of care. Waited for several hours when i needed assistance to go to the bathroom. Went for several days without a shower and they were snooty when asked for help. Rehab was also very suboptimal-not focused on individual need but involved only group exercises. Discharge was also unsafe. I couldn't stand yet but was discharged home with no sfae discharge plan to get me help at home. The staff is uncaring and heartless with no compassion for the vulnerable. Beware!!

I liked the place until about a month ago. There is a theft problem that I'm not sure they have addressed. They did not have a safe drawer with a lock available for at least 2 1/2 months, not sure if she has one yet. They are having a large staff turnover and as of 3 weeks ago they don't eat together because of Covid. My mom also had to stay in the hospital 2 extra days because the Brookdale nurse delayed getting to the hospital for a dismissal evaluation

I feel very much at home here. I am still independent as for my physical needs and receive help when necessary. The caretakers are great and I respect them for all they do They work very hard

They were way over priced for the quality of care they could provide. Brookdale Wooster community shouldn't take on more clients then they have staff for. And they should treat their employees with more respect and have better overall communication.

Based on the experience we have had so far with Brookdale North Scottsdale community is that they are understaffed and coldly provide services to residents in need. The staff was stressed and over worked. I was told that they would customize care based on the needs of the resident. They meticulously documented these for my dad, and then charge me for them - and then they didn't perform them. They stress understaffed and over charge. My beloved father passed away within 15 days of moving in

Our family had an in person tour with Brookdale St. Augustine and it was a bad tour experience. The odor and darkness was overwhelming and we were not impressed with any of the tour