Brookdale

They promise 2 showers a week and only sometimes give you one. Sometimes not at all. When you push the emergency button they might come in 45 minutes but might never show up. They bring you cold meals. Wash your sheets every 2 months. They keep telling me they will do better. I have not seen that yet. We are looking for another place.

I moved my mother here and after only 3 weeks we decided it was not working out. We were specifically told that the assistants would be involving my mother in the scheduled activities. As it turns out they did not alert her to these activities even after I again was assured by the activities director that she would be alerted and asked to join. I personally sat in her room more that a few times where the activities were going on and no one came to get her. Moreover, on several occasions the activities were canceled. Bottom line in three weeks my mother was never brought into activities and basically all that she received was 3 meals a day for a pretty sizable monthly fee. They do the bare minimum there for a premium fee in excess of market assisted living fees. Some staff seem good but most are indifferent and un-caring. I was hopeful this would be a long term place for mom but had to move her to a better place after 3 weeks suffering a substantial penalty. NOT recommended!

I would NOT recommend this place. Looking at the reviews for one. Some of the people really didn't write them I am at this place everyday and know for sure that they didn't write them. They don't come in our rooms to ask us anything. And I have asked my friends if they wrote them The CEO doen't ever get back to you doesn't like conflict doesn't know how to communicate with you. Always has an excuse And can't solve problems. They keep running the good staff away so they can't keep any they all leave!! And the food now that's another story How they expect us to eat the same thing 2 times a day for a week. Nothing is fresh anymore. The chicken is so tuff if your lucky you can eat a few fresh pieces from the middle to eat The carpets are in bad shape I don't think I have ever seen then cleaned. Of course we all stay in our rooms most of the time.

Place is a dump, bugs and soiled bedding and furniture throughout my mother's room. [name removed] the administrator should be fired for the way she talks to family and the way she treats people. They scam you for as much as they can get out of you and don't provide any of the services. nasty and filthy stay far away!!!!!

My 92 year old parents lived here for almost one year. This place is one of the worst. They paid for services that were not rendered. The facility is always short handed with no one available to answer call lights. Many times my mom waited over a hour to be taken to the bathroom. They never got the food they ordered on the menu and when questioned "they were out of it". Much of the food was inedible and at one point the facility ran out of food. An activity schedule is posted but it is mostly for show and they just don't happen. The managwment is nonresponsive to complaints. Someone in there golden years deserves better!

My friend required "too much" care and was asked to move out!

Residents are falling and staff does not document it or notify the family.Housekeeping does not clean up. Families have to clean their loved ones rooms are it won't be cleaned. They have 25 to 30 residents in memory care with 2 to 3 staff members to attend to all of them.

Not satisfied at all. Good nurses were treated badly and fired. Kept nurse that used to work at penitentiary and did not treat patient as older persons should be. They needed chef, housekeeping, and maintenance personnel. He was admitted to hospital and Brookdale refused to have him back! I have addressed these concerns with director when we moved his things out. Couldn't even provide a dolly to move big furniture!

My loved one was previously a resident at Brookdale Redmond and the experience was terrible. I would not recommend this facility to others.

If we could give this a half-star we would. Brookdale Chandler has been horrible to our family and has done everything to turn away my father in law from living there AFTER he passed their medical evaluation, paid deposits, and signed their residency contract. They gave us keys to a unit, then claimed they were unaware of his health conditions, including bipolar, saying they were not equipped to care for him. They almost rendered him homeless. His doctors recommended assisted living and AZ officials affirmed this facility is able to accept residents with his conditions. Be aware they discriminate against patients and overcharge. The executive director, [name removed], continues to claim they're unable to let my father in law reside there, and attempts to charge more for his "increased care needs" which are not valid - his doctors do not agree with Brookdale's evaluations of his care needs - these are trumped up attempts to continue denying him residency and causing undue stress.

The salesman lies so much just to get you to move in. They do not provide any paperwork or information booklets UNTIL AFTER YOU HAVE MOVED IN. Then more lies and more money. Short staffed but that seems to not have changed since I have been reading reviews dating back to 2015.

My mother was found on the toilet unresponsive and almost died there now they want three times the money and $[removed] a month to take her dog out to poop. I'm fighting like hell to keep her out of there but my sister is the power of attorney and she doesn't have the compassion that she needs to be the power of attorney for my mother everything I'm hearing about this place they yell at people they leave them in urine soaked situations I'm going to get a lawyer and probably go after them for incompetency and leaving my mother there for quite a while before they found her. They feed him a bunch of carbs and carbs are bad for old people they're all just about money and nobody really gives a [removed] about him in there. The CEO of this place makes over [removed] a year they pay their employees minimal like around $[removed] a year and they are understaffed underpaid.

Brookdale South tried to charge me $[removed]for an empty room without My Husband ever setting foot in the building. We had agreed to a monthly price of $[removed]. When I called yesterday the price I was given was $[removed]. The price magically went up $[removed] more than our agreement. They try to scam unsuspecting people in their time of need. I would NEVER recommend Brookdale South to anyone….

It's a 1 for us. Our overall experience with Brookdale Monterey was terrible. Our loved one was rarely changed or bathed. And my 2 year old grandson found a moldy chicken bone hidden in the common area. It was gross. The friendliness of staff is hard to rate because some people were very nice but when it came to voicing our concerns about our loved one they were, once again, terrible. Quality of care is a -1. Or 1 since that's your scale. Our loved one was frequently forgotten about and his oxygen cannula was misplaced or taken off, etc. his blood oxygen and pulse dipped so low I'm surprised he's still alive and talking to us today. And, as I said before he was rarely changed and his things were constantly lost. They made him wear women's diapers when we always made sure he had men's diapers. I could go on but it's a lot. Meals/dining was okay. We kept requesting easier to eat foods for our loved one to eat but they kept giving him hard to eat items like soup. One of the employees provided great activities in the beginning of our experience with Brookdale but she went to part time and the activities quality dipped. Value for cost is a 1. Our experience did not justify the incredible cost they charge for bare minimum care. I do not recommend this place to anyone.

It wasn't good. She was there from [date removed] to [date removed] and now she has been living here with me. Short story there was a lady that lived there also and she was very mean to my mother and we went and told staff what was going on and they did things like put her in a separate table and other things. I felt like they didn't do this properly and my mother suffered for it and it kind of seemed like there was a little jealousy from her because my mother became an ambassador to welcome other tenants. Everybody completely loved her, but I couldn't leave her there anymore. The worst part about it was that she moved out on [date removed] and because she had moved in I believe it was the [date removed] we had to actually pay until the [date removed] which I didn't feel was fair because my mother didn't leave because she wanted to she left because of this lady that lives there and she was outright mean and everybody knew it so unfortunately it was not a good experience

Forced to pay for amenities that you do not want. Also, I can’t believe that said maintenance is on top of things that is definitely not true. Pipes busted maintenance. Didn’t have a clue what to do. Had to fight to get a licensed plumber to come out and fix it was a hot mess Management does not care at all and that is the worst part the paying this outlandish price for things that you don’t want you are still forced to pay for cost way too much to live at this place oh, and also, staff is definitely not friendly. I would not recommend anybody moving in here and I am shocked at the rating of this place.

Well... Unfortunately it was not a good experience. Medication management has been awful with many days of missing meds. Food has gone downhill. There are wonderful staff members but issues don't seem to get resolved.

Brookdale is very expensive. Base price monthly will be $[removed] with discount, $[removed] without. Discount only applies for automatic withdrawal of money from your bank account. Services requested are frequently not provided, but you will still be billed for them. I am moving my parent out of Brookdale as we speak. Only spent 6 months there.

This place is horrible. They don’t care about any thing but your money . They refused my mom medical help when she was unconscious. They tried to get rid of me before I saw her. They lied through their teeth about what happened to her. When i finally saw her I asked them to call an ambulance twice… twice they refused. I called myself. The ambulance guys worked on my mom about 20 minutes in her room and another 30 minutes in the ambulance before leaving. She was in the hospital about a month and a half. She was bruised from head to toe and had a concussion and all the people at the place would do was lie to me as usual. I wouldn’t let her go back when she got out of the hospital I put her in another lace. This place is disgusting with some disgusting people working there,

Staff were not able to provide the services our loved ones were supposed to get. Communications between the staff and family were inadequate. Services, facilities and communications did not meet our family's expectations after glowing promises were made at the beginning. Family members were left to fill the gaps.