Brookdale

Horrible. No security not even a welcome person. High staff turnover. It's just pathetic.

I would not recommend. There are many incidents that did not provide care and in some instances were harmful.

This place looks good from the outside, but they are understaffed for the size. My dad fell six times in three weeks, three of which required ambulance transport to the hospital. One fractured arm and a head injury later, we moved him, This place is lucky to have two people on site at any given time that is just not enough. Go somewhere else.

What they could improve on is telling you something to get you in the door. Then changing the rules after your down payment. The rules kept changing. She got COVID at the facility and passed away. The whole experience was Awful and I would not recommend this place to anyone.

My mother did not receive good care. I have a lot of issues with this place. My mother has since passed away. The last year of her life was absolutely miserable. I would not recommend this place. As far as cleanliness, there were at least three times when I found the ladies room a mess with overflowing trash onto the floor. Other times when I told them they needed toilet paper and/or paper towels. These things can happen anywhere, right. But here they didn't take care of these issues when advised. That is, I could come back the next day and find they hadn't cleaned the bathroom. Also, my mother's health went downhill very quickly after she was admitted to Brookdale. When she moved in there she was able to do a lot for herself. But when she became incontinent, she needed more care. And this only got worse as time went on. She also fell A LOT. Sometimes the other residents told me they heard her crying for help and went into her room, then called for someone to help her. Whenever they showed up they did so reluctantly. Worst of all is that she was practically comatose some days, and they would wheel her to the dining room anyway, and I would find her there sleeping and slipping from her chair. Nobody cared. I don't know why it was so important for them to drag her down there when she wasn't going to eat. When we finally had her transferred to a nursing home, she had to have a physical before they could admit her. She was found to have pneumonia.

My mother has been here for approximately 2 years. While we find most of the staff to be kind there is not nearly enough to care for the amount of patients they board. Most of the patients are dumped by their families and are not visited often. That is not the case with my family (youngest of 9). There is someone with my mother most days for a large part of the day. In recent months we have found the care severely lacking. My mother has been found soiled and dirty. She has been left for hours sitting up in her wheelchair, unable to hold her head up due to excessive medication. She is mostly non-verbal now and cannot communicate her needs when she needs help. If a child had been found with a dirty diaper for hours at a daycare, the daycare would be held accountable. Where is the justice here?

My loved one was previously a resident at Brookdale Cary and we didn't have a good experience overall. I moved my loved one out after about a month. There was not enough supervision and help for my loved one. I regret putting my loved one there.

My loved one was previously a resident at Brookdale Paddock Hills and the overall experience was terrible. They sold us a bill of goods that they couldn't deliver. My loved one required way more than they could handle, and they knew it going in. The care was terrible and they charged us the max care rate for the two months that my loved one was a resident there. Some of the staff were very friendly, but there were only a couple of aides that were worth their wages. Overall, the value for cost is overrated. The front office, including the Director, took no accountability. The reception desk staff were good. Overall, I definitely would not recommend Brookdale Paddock Hills to others.

My mom was at this facility for 1 month and was alert on her arrival. Could answer questions and feed herself but unable to walk unassisted. She fell on day 2 and was sent to the hospital. She returned and was placed on 7 different meds and was minimally responsive. I sent a few different emails to the director regarding this and was told they would look into it. No one ever got back to be. The only person to communicate was a psych ARNP who was weaning the meds. I asked that they hold meds if she was not alert and only give them if she was anxious. They tried to give her Trazadone while I was there at lunch and not alert, which I refused I received a call that she was sent to the hospital for low blood pressure. She had aspiration pneumonia, likely from shoving drugs in her mouth while she was not fully alert. Her dementia was advanced and 89 years old so we chose to not aggressively treat. She was sent to Hospice and died a week later. Plenty more but out of characters.

My father was an insulin dependent diabetic whom I was told was healthy. A very sugary supplemental drink was added to his meals three times a day. My dad became more and more ill and no one contacted his doctor or me after seeing soaring daily blood glucose values such as 350 and 490. My dad died a painful agonizing death 17 days later. The staff is utterly incompetent.

This facility doesn’t even deserve 1 star??????. My husband was in the facility for only 3 full days and within that short period of time he became extremely dehydrated and collapsed in the hallway?????? I had just walked in to the facility and looked down the hallway and saw my husband reach for the wall and collapse. What timing!! It was horrible. He was burning up, his shirt was soaked with sweat/he had urinated on himself, his pants were soaked right through/ I was talking to him to let him know I was there for comfort, he was so out of it, he didn’t know I was there. I screamed to call 911!! It took awhile before anyone from Bellevue even came over. He was surrounded only by the residents??????. [name removed] was in the hospital for almost 2 full weeks. When my husband arrived at Bellevue he could walk and feed himself. Afterwards, he had lost 28 pounds and he was so weak he couldn’t do anything on his own. He now needs a 2 person assist. This healthcare system has failed my husband????

Facility was terribly understaffed and we got my parents out of there as fast as possible. I live out of state and only visited once. Went wondering through much of the building to find someone for assistance, and came across housekeeper and pharmacist.

I explained my mom's health needs numerous times, even to the nurse during the assessment. My brother visited my mom daily and found her pad and wheelchair pad very wet. She had also fallen out of bed of bed and not found for a while. When he brought up his concern with the staff they were very nasty and talked back at him. He was very stressed. After a week he took my mom home. He asked for a refund, management stated they needed a letter from the Dr which he got. They said it didn't have enough information and refused the refund. My mother's health has deteriorated since that visit. She had a stroke in March a week after leaving Brookdale. She was hospitalized a second time and cannot return home. My brother and I am very heartbroken and disgusted with Brookdale's handling of our situation.

Needs updating and food quality is quite poor. Slow response to call pendants. Direct care staff were very nice. Not a lot of activities in the assisted living section.

Her safety has been an issue. She has been attacked 2 times by 2 different resident men. The second time with injuries I probably wouldn't recommend Brookdale Folsom to others looking.

#1 in all categories. They've changed management and head nurse since we've left there. Hopeful things have improved

My loved one was previously a resident at Brookdale Las Vegas and it was a horrible experience! Her money ran out in November. The Medicaid took a couple of months to start and they continued receiving her social security, but after she was there for a year, paying over [amount removed] a month, and instead of waiting, they dumped her at a hospital. They originally told me that they would walk me through the Medicaid process and wait for it to start, but they didn't do anything they said they would do, and they threw away all of her stuff. She passed away 2 weeks later because no one knew what meds to put her on.

I have been hesitant in writing this review. I will say the care staff is friendly and they do try assist when asked. Management has a lot to be desired, maybe because many are new to the positions. Follow through is not the best. Food has never impressed me. Many days you see meals served on paper plates. (We pay a lot of money for that.) I have only seen residents being offered food or drinks at meal times. I have not seen anyone offer to residents while in their rooms. Like many other facilities, clothes and linens become misplaced even when marked. We were advised we would have care plan reviews, we did not. Weekends have alternating senior staff members in charge. Not sure what qualifications they all have, or need to have for that. The list goes on and on of items I or other family members have witnessed while visiting. I cannot recommend this or any other Brookdale facility.

We have complained about the food and with no results. I know of 4 people here who have moved to Arabella in the last 6 months. The caregivers are far and few between. They either quit because of the work they have to do or don't have enough training to do the work. It's safe for all the residents. If I had known it was this bad I would have found a better place. But my kids don't care and don't help me so I'm just stuck.

It was a clean facility but I had an awful experience there, I'd rate it a zero if I could. The staff were very unprofessional and misleading to the point of being illegal... it was truly the worst couple of months of my life...it was a real eye opener. We have the worst Healthcare system in the world.