Brookdale

It's a wonderful facility with a wonderful staff.

My loved one was previously a resident at Brookdale Carmel and it was a horrible experience. We moved him out of this facility. I would not recommend this facility to others.

I asked before moving parents if they were fully staffed....better question would have been how many care takers are normally available for how many residents? Or- What is the ratio of caretakers to residents? I would only recommend Brookdale if someone is independent would this facility work. Anyone who needs mobility help. Never recommend.

Our experience was not good at all. Very expensive. Was assured my mom was a great fit for AL.

My loved one was previously a resident at Brookdale Virginia Beach and everything about the experience was terrible. I would rate everything at a zero, if that were an option. There was never any housekeeping. There was no communication with the family, not even when my loved one's blood pressure was high and she was having chest pains, nobody came. Lack of respect. The list goes on and on.

My loved one was previously a resident at Brookdale Parkplace. Overall, it was a terrible experience. The cleanliness and the food were both not great. The care services were terrible. The Director was great to work with, but that's about it. I would not recommend this facility to others.

Do NOT bring your loved one to Brookdale Southfield. Although the facility looks nice the administrative staff are awful. Cold, heartless and unorganized. The staff don't return calls, texts or emails. They illegal withdrew funds from my deceased father's checking account when notification had been given 30 days in advance. No one was able to explain this to me? There were plenty of times when communication was not handled properly. The staff is awful to say the least.

They refuse to follow the Dr. orders even though it is a task they are trained to do. The transportation bus is still not in service, so I am paying them for a service, I am not receiving, with no date of starting again. Many other things.

At this time8m very very upset with them. Got my sister's things out left some things outside by the door came back in 20 minutes, an antique chair was missing. Brand new lazy bot recliner still there but the chair was missing. I would not recommend Brookdale Midlothian to my worst enemy. Pick up the mattress pee and poop stains. I provided a waterproof mattress pad and chucks. They are horrible and very very over priced. While I was there the health dept came. Nobody was at the front desk and they weren't happy.

They messed up my father in laws meds. They continuously served him whole food while he was on a strict puréed food only diet. He did not have a working "panic" button. Would press it multiple times and no one ever came, thankfully me and my husband lived close and were able to get to him in a timely fashion. The cost was absolutely insane for the care we received. They would not empty his catheter nor help him in any capacity. Our bill for one month was $[removed]. He was supposed to be getting highest level of care. It was a horrible experience.

Other than the fact that it was virtually unaffordable, Most of the caregivers were nice people, and fairly well trained, some of the training should have been given to office personnel. Communication was the weakest link. Also, Medicare does none of this. That should be considered for residents the same way they charge for care, your price goes by what care level the resident is. Should not be defined as assisted living when they are 100% care level.

My mother recently passed away at Brookdale on Geary in the memory care facility. We made several visits and each time the level of cleanliness was below acceptable. Many times staff was not to be found for more than 10 minutes to speak with or open the door for family to exit (they were taking a smoke break - all together). She was left for who knows how long without care and attention during her last days. It was hard to be close to her. Upon her death, staff went through everything and took anything of value. When I say everything, I mean everything. Her suitcases were unpacked and things taken and then replaced with another resident's dirty laundry. All the pockets of her clothing were turned inside out. Her purse had nothing but ID and phone book. All her crackers, tissues, watch and who knows what else, were emptied out and the purse packed in a suitcases of linens that were bought for her but never used. Most items ever bough new for her while she was a resident disappeared.

STAY A 100 feet away from this place! They don't care about your family member and you'll never actually know what's going on because they don’t tell the truth and you’ll never know whats real and what’s made up. Terrible administration and all the good people leave eventually. Really terrible they don't fix the people who are the real problem, administration.

My dad didn't stay there very long. The nurse's were good, but the food was horrendous and there were hardly any activities at all. Both of those things are very important. I would never recommend.

We did not like Brookdale. Not a very caring home. They were all about profit and just don't care. They left her in a cold corner room. No heat, not much contact with other residents. She needed something for a stomach ache. We (I was with her) waited over two hours and no one ever came by. Not even with ginger ale she'd had before.

Upon our arrival, the aide who was helping to transfer my mom from her wheelchair to recliner, grabbed her frail hands, and dropped her on the floor. He held her hand tightly and the skin just slid off, bleeding profusely. Fortunately, no breaks. That was just the beginning. Untrained staff, unresponsive. Mom sitting in urine soaked pants. Not changes every 2 hours, as promised. No corrections ever made by administration. Poor housekeeping. I visited 4-5 times a week. There was never a visit without a problem. After a couple months of trying to make this work, I still didn't feel that administration even knew who she was. I would highly recommend looking for another facility.

I’d like to say that the fact that they’ve won for best meals is a joke. I have photos of the food my grandmother was served and I would not feed it to a dog or a person starving. They didn’t like the food at all. Second, the staff has major attitudes allllll the time. They think they know best, but in fact, they don’t. They insert their noses where they do not belong. Your job is to care for our loved ones and you do it with eye rolls and major attitudes. Seen it first hand. Third, they tell you “just pull the cord” when you need assistance. Usually over an hour later they will get to you. When they do answer the call, it’s with attitudes. And then sometimes, they just don’t bother answering the page all together. Had we had another option, probably would have gone running from that place like we were on fire.

I would not recommend Brookdale to my worst enemy! Hopefully, none of your clients will have to repeat our horrible experience with Brookdale. The facility is not bad -- it was actually pretty nice. The problem is the staff. They are totally understaffed and ill-staffed to provide even a minimum level of safe and effective care for dementia patients.

I would tell others to check on your loved ones daily. My mom was left on the floor for hours and when some finally came asked her what did she expect to have done for her.

As the child of parents residing in the Assisted Living Facility, I am deeply traumatized and concerned about recent events. In the past month alone, they've dealt with a case of scabies and now bed bugs, which is unacceptable for any living environment. Additionally, encountering floating fecal matter in the community washing machines is appalling and unsanitary. The quality of food has been subpar, resembling slop rather than nourishing meals. Furthermore, the overall cleanliness of the facility has been severely lacking. These issues raise serious doubts about the standard of care and hygiene provided. Immediate action and improvement are imperative for the well-being and safety of all residents.