Brookdale

Dad was admitted to Conway early March. A month later, he complained of great pain. Mom told Conway’s nurse but was unsure if she was taken seriously. Next day Conway sent Dad to hospital. He was so constipated that doctors moved him to ICU to pump him out. His blood pressure was low; he was dehydrated and he had a severe UTI. An ICU doctor told us to consider palliative care. Yet, just 3 months before, Dad had been in good health. It took only a month at Conway to reduce him to near death. Fortunately, he survived and is now at an excellent facility, as is Mom. I now know what great care looks like and Conway is far from it. At my parents’ present homes, we can ask questions about their bills. Not at Brookdale: they expect you to just pay. They ignore questions even when they raise prices. They charged for Dad’s personal care when he was no longer there, at a higher rate than assessed and without the 30-day notice their contract stipulates. I have made a formal complaint to the AHCA.

she went a week without a bath. Wore same clothes the whole time and they kept telling us they couldn't make her bathe. They are professionals in healthcare. She had poop on her bed, chair and commode on several occasions. She had Covid and did die from it I begged for them to give comfort meds and they said she would get it around clock and didn't inform me the med tech would not be there the night before we moved her to hospice. I can go on and on. She did enjoy the meals and dining a lot but the activities were very minimal. Do NOT recommend this facility or if you do make sure loved ones understand all of this.

My mother fell her first day there and pressed her button. No one came for 30 minutes as she laid on the floor watching blood drop from her head. She finally called my brother, who called Brookdale to go to her room. She was sent to the hospital and had to get staples in her head and her ear glued. When she got back, I asked if someone could wash her, since she has dried blood on her face, hair, clothes, and said they didn't do showers on weekends, but finally found someone to wash her. She has a bowel accident, but the nurses said that they don't do that, so she day on her own feces for 24 hours. Her PT nurse came and said she needed to leave here immediately as her health was in worse danger being here due to their lack of attention and possibility of infection. When she didn't receive her Parkinson's medicine, she rang her been and no one came. Brookdale says their lack of response was because my mom wasn't using her button correctly, which would also be a huge concern.

My parents are older and were in Alzheimer care facility. They kept the temp at 70 degrees but for my parents it was too cold. They complained daily and hourly about how cold they were and that was really the main (not only) reason they moved out after 1-1/2 months. A lot of it has to do with my parents' stubbornness and in my moms case, always having to be the boss. The 50% for the facility rating is due to the fact that we really didn't get the whole story of how things worked there until they had already moved in. It was a ton of work to get everything set up and get them moved and then it fell apart anyway.

This facility has seriously declined in the 10 years since my mother was here. The director and staff are unresponsive to complaints either written or voiced at the rarely held resident/ staff meetings. The food is horrible with very few options available. I seriously doubt that the caloric requirements are being met when the same servings are given to a 90- pound woman and a 250- pound man - 1 /3 cup of each vegetable and a 2- inch square piece of meat. They offer very few community activities, an occasional trip to the Dollar General, and no day- outings. If I were you, I would not contract to obtain clients for them unless and until they address these issues.

I would NOT recommend Brookdale Peachtree, unless the current management were fired and replaced!!

They're not required to have an RN on staff if you pay for specialized meal you won't get it if you're family member is on a large amount of medication be prepared for it not to arrive on time when they need it or to be lost or not to be administered properly. They don't come when they need it when they press their medical alert button. Your family member is often left with no care throughout the night even though you're paying for the service. be prepared to do your own laundry for your family member as if you rely on them they won't do it right or at all and bath schedules they tend to drop them from the schedule every week. You'll be constantly fighting with management in regards to their medication their food and their medical needs. The [removed] a month is not worth it. They lie to you about medical or Medicaid forms available to help with cost and upon signing they lie about what all costs will be. Be prepared for [removed] more above what they tell you. Finding private boarding with an RN is their only hope for care if your family member has a lot of medical needs, especially if they can't be vocal to what they need.

Place is infested with bed bugs and their response to fix it is only spraying one room. Rooms are filthy and staff don’t care. Unreported covid and others health scares. I wouldn’t recommend this place at all.

I've made no bones about our experience at Brookdale. They failed to let it be known there was Covid in the population until there were 14 cases. Had we known we wouldn't have eaten meals in the dining room. My husband caught it and was hospitalized where he almost died. He's left severely disabled. The tech response was often nonexistent. The food was cold and unacceptable The nurses were hard to contact Some time after we left, I was contacted by a person from corporate and I told them how disappointed we were. In investigating various other assisted living facilities before going to [removed], I learned they are thousands of dollars more expensive No I would not recommend Brookdale

Brookdale will charm you in the door and take your large deposit. When behaviors emerge that were discussed prior to admission, they send the patient off for a Psych Evaluation to a private hospital with out consulting the Hospice Program. They should have Psychiatric Consultants that can prescribe medications. Plus, Brookdale staff needs more education about behaviors associated with Dementia and Alzheimer’s and needs more training in dealing with these behaviors. Overall, they need to be less deceiving initially and more tolerant of difficult behaviors.

After 7 months of residency, our family concluded that Brookdale at Westlake Village Assisted Living could not adequately and safely provide care for our loved one. Care aide assistance and services were often unsatisfactory and very unreliable. If care aides responded to calls for assistance, it could take up to 90 minutes. Care aides would refuse to provide assistance in general and for toileting. Our loved one was told by care aides that care would be refused when expressing dissatisfaction with care aide response times and care. Our loved one was told to not use or stop using the call button and the pendant call button was often removed and placed out of reach by care aides. Our loved one was left unattended for lengthy periods of time in high risk locations, including on the toilet. We were often told that care aides did not respond because they were on break or whoever was covering for them was supposed to respond. When resorting to walking around the facility to find someone to assist us, it was common to find several care aides socializing outside the nurses’ station. It makes no sense and an obvious safety concern that all care aides would be scheduled to take breaks at the same time. Calls to the nurses’ station and switchboards would go unanswered, even during business hours, and often with a recording that the voicemail box was full. Usually, such calls were necessitated because of an urgent need for assistance. Laundry facilities were often out of order or did not adequately clean clothing because the washers and dryers were contaminated by soiled clothing. Soiled gloves, bed pads, and linens were often left on the floor and not properly placed in the garbage or sealed bags. The restroom area, and ADL toileting and showering equipment was often left soiled and uncleaned after use. Our family was at the facility often and at varying times. We regularly encountered residents calling out for help for extended periods of time without response, residents wandering outside the premises and unable to figure out how to get back into the building, or disoriented residents placed in hallways, doorways, or on benches for extended periods of time, unsupervised, and crying out for help. Our loved one never had bedsores prior to residency at Brookdale at Westlake Village. The recurring incidents of bedsores became so bad that our loved one required medical attention and treatment had to be closely monitored by the family and private-paid care aides to ensure it occurred. Our family went above and beyond to facilitate and participate in a successful residency. Unending promises for residency and care improvement and/or correction were given by management and staff and consistently unfulfilled. The higher public rating for Independent Living at Brookdale at Westlake Village is understandable. If your loved one has the ability to be relatively independent, the facility activities and social opportunities make for a pleasant lifestyle. If, however, your loved one requires moderate to higher level of assistance of Assisted Living, I assure you, they will encounter the same problems we did and I strongly encourage you to look elsewhere. If you choose to try Brookdale at Westlake Village Assisted Living residency for your loved one, it is absolutely necessary to visit often and at different timeframes, listen to your loved one’s feedback and body language, observe other residents’ care, and place a surveillance camera in your loved one’s living quarters. I truly regret waiting for as long as I did to terminate residency at Assisted Living and relocate our loved one to a better managed and operated facility. If you encounter the same residency and care problems we did, I encourage you to relocate promptly.

I would rate 1....the administrator catered to entertaining herself and employees as to resident care. For the price of [fee removed] monthly, my mother was left filthy, we had to tell them to clean her room, we also had to do her laundry on occasion. She was put to bed with wet hair during winter time. Her meals were cooked by someone I wouldn't want anywhere near meal preparation. This place may be good for assisted living but it does nothing for the residents in memory care. I wouldn't put my worst enemy in this facility.

My Dad passed but not before losing a foot to the incompetent care of Brookdale Highlands. They left him in bed for a week and half while he was sick and he developed bedsores. I had to send my father to hospital myself after I was away a week and found him not eating and just left in filth in his bed before as they claimed they were assisted care and they don't supply nursing care, so they just left him there.

I would tell a friend to keep looking.

It was a nightmare. My dad was only there 4 days. He fell four time in one night and no one knew but we had cameras in his room. My dad was dead 2 months later. In the short few days there my dad's floor was sticky - likely with some urine and despite asking many times, my sisters and I were the only ones who cleaned in his room There was a nurse named [name removed] who really cared and was so kind and patient to my sweet dad but the aids were not friendly and harsh and myself and my sisters had to tell them many times he has dementia (despite being in a memory care locked unit) and that he needs more time to do things and doesn't always understand what is being asked of him - again because he as dementia. I could go on for days about how horrible it was. There was a really nice looking schedule yet anytime you went to the area the activity was suppose to be taking place, nothing was happening or it was being let by someone who did not engage with the residents. You couldn't pay me to send my dad back to that facility. We were told by [name removed], the director who gave us all of our money back that there is an investigation about the care my dad received during his short time there and he said there will be people fired by the end of the day. Who knows if anything ever came of it but we were so heartbroken and traumatized by what my dad had gone through and wish he never placed him there.

We had horrible experience and mom was moved out quickly after several incidents. They still owe me money. They could improve on - security of residents. Follow through on concerns. I would not recommend

I had several bad experiences with Brookdale Arvada. The worst was they failed to give her medications for over six weeks. This was extremely dangerous as she was on blood pressure medications. Another issue I had was that her room was on sanitary. I frequently found feces in the shower and all over the toilet. It was clear that the bathroom was not clean very often. And finally, I didn't think they did a very good job of encouraging my mom to do activities. I would not recommend Brookdale Arvada to anyone.

Keep in mind that this was our first experience with a memory care facility. With the care services- it is probably better than cheaper facilities, but it seemed quite understaffed, especially considering the amount of care dementia patients with mobility issues require. For the value for cost it is difficult to answer because the cost was surprisingly high, and I can't really judge the value compared to other facilities since we haven't used another facility * Overall, we were highly unsatisfied with Brookdale North High Point. Mom required "some" exercise, as most people do. Her walker was taken from her room 1 day after admission, and she was pushed in a wheelchair from that day forward. She lost so much strength during her short stay that we had a very difficult time teaching her to walk again after she left. She was ASKED if she wanted to get up in the morning, go to meals, participate in activities and socialize. When she replied "No" she was allowed to sleep late, eat alone in her room, and lie in bed many days. She was wet with urine multiple times when I visited, and her laundry was always full of urine soaked clothing. The amonia smell in her room was strong enough to make your eyes water. After we finally hired a home caregiver and removed her from Brookdale, my father's debit card was charged for an entire month, instead of a couple of days. I was lied to by multiple people in the High Point location and the corporate office concerning reimbursement and crediting his bank account. The experience was very bad for my family. I hope all memory care facilities are not like Brookdale.

Very understaffed, which resulted in multiple disappointing experiences: room vacuumed 2x in 6 months; waited hours for scheduled shower help multiple times, had to locate med tech for failure to deliver nighttime meds. Bugs, including spiders, in the bed and closet. Tasteless food delivered cold. Woefully inadequate staff. No maintenance man, then when hired he works overtime in the understaffed dining room. Moved out after 6 months.

Facility is not what they sell. Only have two caregivers for assisted living… they try to justify their staffing on a point system. Caregivers are overworked and underpaid. The only good thing about this place is the friendly people.